Please help me resolve crackling/popping sounds


  1. Posts : 3
    Windows 7 Home Premium 64 bit
       #1

    Please help me resolve crackling/popping sounds


    Hello. I have had this problem for a while now and I have been unable to resolve it. I could really use some help.

    I am experiencing audio problems in the form of crackling or popping sounds. These sounds are present whenever I play a youtube video or watch something on netflix however they are not present when I watch a downloaded video, for example a local mkv file.

    I have tried the following.

    Different web browser - no difference
    Updated realtek drivers - no difference
    Changed audio format to CD quality - no difference
    Disabled sound enhancements - no difference
    Change driver from 'realtek high definition audio' to 'high definition audio. - no difference

    I was instructed from a search result to download and run a program called LatencyMon. I have attached the result of running it for 3 minutes with a youtube video (I left it running afterwards).

    Unfortunately I am not familiar with any of this and don't know what numbers I should be expecting or how to remedy it. The advice on the software is too general to be of any help to me but perhaps someone can use these results to help me.

    Thank you for your time.

    I would really like to fix this.
    Attached Thumbnails Attached Thumbnails Please help me resolve crackling/popping sounds-audio.png  
      My Computer


  2. Posts : 3
    Windows 7 Home Premium 64 bit
    Thread Starter
       #2

    Update


    I've tried a few more things with no success.

    I went into device manager and looked at network adapters. I found a few entries with yellow exclamation marks next to them. I disabled all of them except for the first two (see image) - no difference.

    I tried updating AVG (anti-virus) - no difference
    I tried disabling AVG - no difference
    I changed my power plan to high performance - no change

    Any help appreciated.
    Attached Thumbnails Attached Thumbnails Please help me resolve crackling/popping sounds-device-manager.png  
      My Computer


  3. Posts : 3
    Windows 7 Home Premium 64 bit
    Thread Starter
       #3

    Update

    Ok so it's definitely my network adapter, if I turn off wifi the crackling stops. So I can let netflix buffer and watch in segments except there is a "you are not connected to the internet" message over the video so thanks for that netflix.

    I have updated the adapter - no difference

    I don't know where to go from here. I've searched and can't find any solutions. Any ideas guys.
      My Computer


  4. Posts : 1,363
    Win7 pro x64
       #4

    it may also be possible to fix this without disabling networking, so here are some thoughts on that

    your DPC report show that either, or both, iastor.sys and ndis.sys are the issues. the fix for ndis is to disable the network adapter like you did. But read through these two links to familiarize yourself with both. You may not need iastor if you aren't using raid.

    link#1
    Access to this page has been denied.

    link #2
    Uninstalling the Intel(R) Rapid Storage Technology driver - Microsoft Community

    and here is another thread with some ideas
    Something else to disable on Win7 - ReadyBoot - Solid State Drives (SSD) - StorageReview Forums

    but if none of the above fixes it then you should continue down the networking path. My question is: are you using ethernet, wifi, both? Which adapter was it that you disabled in order to make the issue go away, and what is its Hardware ID?
    How to Find Hardware ID: 9 Steps (with Pictures) - wikiHow
      My Computer


  5. Posts : 1,384
    Win 7 Ult 64-bit
       #5

    How about the connection on the mobo where the adapter plugs in?
      My Computer


  6. Posts : 0
    Windows 7 Ultimate x64
       #6

    Everything you posted was exactly what you should be doing, so it looks like you've been doing your research. It is more than likely network related and I was going to post that very thing until you mentioned it.

    Question: You said you had devices in Device Manager with yellow exclamation marks? I don't see that in the image you provided. We need hardware IDs for those. Refer to the post above about that.

    If you can use ethernet over WIFI that may be the better choice. Unless you're using ethernet already. You updated the sound drivers, see if there's an update to your network drivers. Absent of that, it could even be a program communicating on the Internet behind your back all the time. Like a cloud backup program. Or an anti-virus/firewall messed with the TCP/IP stack. To remedy that, fully uninstall that product for testing. Do so in safe mode. You can also try CurrPorts and see what's connecting to the Internet. CurrPorts: Monitoring TCP/IP network connections on Windows
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 13:09.
Find Us