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Windows 7: Headphone not working

28 Oct 2019   #1
valdarma77

windows 7 ultimate 64 bit
 
 
Headphone not working

Hi all I am new to this forum. My problem I need help with My head phones will not work I have tried win 8.1 and win 10 same problem I have reloaded windows seven my preferred OS I have cheched Device manager no problems shown in there. I am left scratching my head Any help would be great thanks all


My System SpecsSystem Spec
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28 Oct 2019   #2
Paul Black

Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi valdarma77,

Welcome to SevenForums!

Quote   Quote: Originally Posted by valdarma77 View Post
My problem I need help with My head phones will not work I have tried win 8.1 and win 10 same problem I have reloaded windows seven my preferred OS I have cheched Device manager no problems shown in there.
Have you tried sourcing the PDF for the headphones and looking in the faults/diagnostics section?
My System SpecsSystem Spec
28 Oct 2019   #3
valdarma77

windows 7 ultimate 64 bit
 
 

Thank you Paul I have been on the makers website went through the tet set which included using a diferent laptop. they worked fine on that on so I checked that laptop the same two files that I have in my device manager were there so this is whereI am. I do I source the Pdf for my head phonesI am not very techie. but I try to follow all advice given.
My System SpecsSystem Spec
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28 Oct 2019   #4
Paul Black

Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi valdarma77,

Quote   Quote: Originally Posted by valdarma77 View Post
My problem I need help with My head phones will not work I have tried win 8.1 and win 10 same problem.
Here you are saying that they DON'T work on Win 8.1 and Win 10.

Quote   Quote: Originally Posted by valdarma77 View Post
I have been on the makers website went through the tet set which included using a diferent laptop. they worked fine.
So you are saying that they WORK on a different laptop. Is that laptop a Win 7 laptop?

Please do this . . .

Under the heading msinfo32 [MS System Information] - Problem Devices . . ., please run MS_Info32_Find_Problem_Devices.bat, Option [2] and [x] from here => BATCH PROGRAMS [Standalone] and then upload the results using the tutorial at the bottom of the above link [Upload to SevenForums . . .] and someone will look at it for you.

I hope this helps!
My System SpecsSystem Spec
28 Oct 2019   #5
valdarma77

windows 7 ultimate 64 bit
 
 

Yes the laptop used is only five months old it came wit windows ten head phones worked. I loaded win seven the head phones worked I have this morning I loaded win seven the hed phones worked I have ro noeloaded the original OS on it and the headphones work. So the problem is my Lenovo. My neibhour says it could be Mechanical. if not changing the mothrboard is a no no. I will try batch programs mentioned.
My System SpecsSystem Spec
28 Oct 2019   #6
Paul Black

Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi valdarma77, run my batch script as per post #4.
My System SpecsSystem Spec
29 Oct 2019   #7
valdarma77

windows 7 ultimate 64 bit
 
 

I hd to go to the hospital yesterday afternoon for yearly check up so I wil now continue first today i went into device manager and found the Audio input and output file is missing I tried down loading and installing Realtek hd audio R2 82 driver but nothing happened. do I need to reinstall win 7 OS?
My System SpecsSystem Spec
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29 Oct 2019   #8
Paul Black

Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi valdarma77,

Quote   Quote: Originally Posted by valdarma77 View Post
I went into device manager and found the Audio input and output file is missing I tried down loading and installing Realtek hd audio R2 82 driver but nothing happened. do I need to reinstall win 7 OS?
A re-installation is a bit drastic at this stage!

Run my batch script as per post #4.

You say the laptop is a Lenovo?

Run the built-in troubleshooter . . .

[1] Click Start => type Troubleshoot.
[2] Select Troubleshoot from the list of results.
[3] Select Playing Audio => run the troubleshooter.

I hope this helps!
My System SpecsSystem Spec
29 Oct 2019   #9
Paul Black

Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi valdarma77,

I would definately check the Playback Devices under Sound Properties and make sure that it is set as the default playback device.

Click Start => Control Panel => Sound => Playback Devices tab.

What is the model number of the Lenovo and is it running Windows 7?

I hope this helps!
My System SpecsSystem Spec
29 Oct 2019   #10
valdarma77

windows 7 ultimate 64 bit
 
 

I am trying what you suggest I caan't get any joy from bath as in advice 4 trouble shoot did not work I am going to try youre last advice. My Lenovo model is Z70 80 80FG
My System SpecsSystem Spec
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