Dell XPS8700 Realtek - No Audio or Manager


  1. jjr
    Posts : 315
    Microsoft Windows 7 Professional 64-bit
       #1

    Dell XPS8700 Realtek - No Audio or Manager


    Windows 7 pro

    N sound or audio control panel. Tried to update driver XPS-8700_Audio_Driver_313J8_WN_6.0.1.6909_A01 and get this message.

    [11/20/19 06:45:02] Update Package Execution Started
    [11/20/19 06:45:02] Original command line: "C:\Users\JJ\Desktop\XPS-8700_Audio_Driver_313J8_WN_6.0.1.6909_A01.EXE"
    [11/20/19 06:45:02] DUP Framework EXE Version: 3.0.93.1
    [11/20/19 06:45:02] DUP Release: 313J8X02-00
    [11/20/19 06:45:02] Intializing framework...
    [11/20/19 06:45:02] logo.png
    [11/20/19 06:45:05] User Command: attended
    [11/20/19 06:45:05] DUP Capabilities Value: 16777215 (0xFFFFFF)
    [11/20/19 06:45:05] DUP Vendor Software Version: 6.0.1.6909
    [11/20/19 06:45:05] Local System/Model Compatible with this Package? Yes
    [11/20/19 06:45:05] Local System OS Version: 6.1.1.0
    [11/20/19 06:45:05] OS Compatible with this Package? Yes
    [11/20/19 06:45:05] Local System OS Language: EN
    [11/20/19 06:45:05] Language Compatible with this Package? Yes
    ਍਍[11/20/19 06:45:10] Update Package Execution Started
    [11/20/19 06:45:10] Original command line: "C:\Users\JJ\Desktop\XPS-8700_Audio_Driver_313J8_WN_6.0.1.6909_A01.EXE"
    [11/20/19 06:45:10] DUP Framework EXE Version: 3.0.93.1
    [11/20/19 06:45:10] DUP Release: 313J8X02-00
    [11/20/19 06:45:10] Intializing framework...
    [11/20/19 06:45:11] logo.png
    [11/20/19 06:45:12] User Command: attended
    [11/20/19 06:45:12] DUP Capabilities Value: 16777215 (0xFFFFFF)
    [11/20/19 06:45:12] DUP Vendor Software Version: 6.0.1.6909
    [11/20/19 06:45:12] Local System/Model Compatible with this Package? Yes
    [11/20/19 06:45:12] Local System OS Version: 6.1.1.0
    [11/20/19 06:45:12] OS Compatible with this Package? Yes
    [11/20/19 06:45:12] Local System OS Language: EN
    [11/20/19 06:45:12] Language Compatible with this Package? Yes
    [11/20/19 06:45:34] Identified Behavior : attended
    [11/20/19 06:45:34] Temporary payload log file name: C:\ProgramData\dell\drivers\XPS-8700_Audio_Driver_313J8_WN_6.0.1.6909_A01\DUP1BF8.tmp
    [11/20/19 06:45:34] Translated Command Line : DELLMUP.exe /v" LOGFILE="C:\ProgramData\dell\drivers\XPS-8700_Audio_Driver_313J8_WN_6.0.1.6909_A01\DUP1BF8.tmp""
    [11/20/19 06:45:34] Path : C:\ProgramData\dell\drivers\XPS-8700_Audio_Driver_313J8_WN_6.0.1.6909_A01
    [11/20/19 06:45:34] Identified Behavior : attended
    [11/20/19 06:45:34] Append Vendor Software Log: C:\ProgramData\dell\drivers\XPS-8700_Audio_Driver_313J8_WN_6.0.1.6909_A01\DUP1BF8.tmp
    [11/20/19 06:45:34]
    --- Start of Vendor Software Log ---

    [11/20/19 06:45:34] ASCII payload log file detected.
    [11/20/19 06:45:34] ==================================================================================================== ==================================
    Realtek High Definition Audio Driver update package
    ==================================================================================================== ==================================
    Command : "C:\ProgramData\Dell\drivers\XPS-8700_Audio_Driver_313J8_WN_6.0.1.6909_A01\DELLMUP.exe" /v" LOGFILE="C:\ProgramData\dell\drivers\XPS-8700_Audio_Driver_313J8_WN_6.0.1.6909_A01\DUP1BF8.tmp""
    Date : 2019-11-20 6:45:34.819
    User : JJ
    ==================================================================================================== ==================================
    Starting to get initial ...
    [OS] : 6.1
    -Build : 7601
    -Service Pack : 1
    -x64 system : 1
    -MCE system : 1
    -Server system : 0
    -System Language ID : 0x0409
    -User Language ID : 0x0409
    [Default Path] :
    -tcRtkTempDir : C:\ProgramData\Dell\drivers\XPS-8700_Audio_Driver_313J8_WN_6.0.1.6909_A01
    -tcISSetupLocation : C:\ProgramData\Dell\drivers\XPS-8700_Audio_Driver_313J8_WN_6.0.1.6909_A01

    Collecting inventory ...
    Checking driver version...
    The version of this update driver is equal to the currently installed version .
    [Realtek HD Audio Driver]
    Installed version : 6.0.1.6909
    Package version : 6.0.1.6909

    ==================================================================================================== ==================================

    [Update Result]...
    Update ready to be applied at reboot .
    Rtk Code = 0x00000000
    IS Code = 0x00000000
    Install Result = 0
    UPD execution code =
    SetupAPI running code =

    Exit Code = 0003 ( Dependency software error )
    ==================================================================================================== ==================================
    End : 2019-11-20 6:45:34.903

    [11/20/19 06:45:34]
    --- End of Vendor Software Log ---

    [11/20/19 06:45:34] Vendor Software Return Code: 3
    [11/20/19 06:45:35] (FileUtility:eleteDirectoryTree): *** DeleteFile() has reported failure. The error message reported by the system is: The process cannot access the file because it is being used by another process.
    [11/20/19 06:45:35] (FileUtility:eleteDirectoryTree): *** DeleteDirectoryTree() has reported failure. The error message reported by the system is: The operation completed successfully.
    [11/20/19 06:45:35] (FileUtility:eleteDirectoryTree): *** DeleteDirectoryTree() has reported failure. The error message reported by the system is: The operation completed successfully.
    [11/20/19 06:45:36] logo.png
    [11/20/19 06:45:36] Name of Exit Code: DEP_SOFT_ERROR
    [11/20/19 06:45:36] Execution terminated at date-time 11/20/19 06:45:36
    [11/20/19 06:45:36] ######

    [11/20/19 06:45:41] Identified Behavior : attended
    [11/20/19 06:45:41] Temporary payload log file name: C:\ProgramData\dell\drivers\XPS-8700_Audio_Driver_313J8_WN_6.0.1.6909_A01\DUP387D.tmp
    [11/20/19 06:45:41] Translated Command Line : DELLMUP.exe /v" LOGFILE="C:\ProgramData\dell\drivers\XPS-8700_Audio_Driver_313J8_WN_6.0.1.6909_A01\DUP387D.tmp""
    [11/20/19 06:45:41] Path : C:\ProgramData\dell\drivers\XPS-8700_Audio_Driver_313J8_WN_6.0.1.6909_A01
    [11/20/19 06:45:41] Identified Behavior : attended
    [11/20/19 06:45:41] (DupAPI::Execute): *** Shell Execute Error. System error text = The system cannot find the file specified.
    [11/20/19 06:45:41] (DupAPI::ExecutePayload): *** An unexpected error occured executing DELLMUP.exe
    [11/20/19 06:45:41] logo.png
    [11/20/19 06:45:42] logo.png
    [11/20/19 06:45:42] Name of Exit Code: ERROR
    [11/20/19 06:45:42] Exit Code set to: 1 (0x1)
    [11/20/19 06:45:42] Result: FAILURE
    [11/20/19 06:45:45] Open file: C:\ProgramData\Dell\UpdatePackage\Log\XPS-8700_Audio_Driver_313J8_WN_6.0.1.6909_A01.txt
    [11/20/19 06:46:04] logo.png
    [11/20/19 06:46:04] Name of Exit Code: ERROR
    [11/20/19 06:46:04] Execution terminated at date-time 11/20/19 06:46:04
    [11/20/19 06:46:04] ######

    ਍਍[11/20/19 06:50:19] Update Package Execution Started
    [11/20/19 06:50:19] Original command line: "C:\Users\JJ\Desktop\XPS-8700_Audio_Driver_313J8_WN_6.0.1.6909_A01.EXE"
    [11/20/19 06:50:19] DUP Framework EXE Version: 3.0.93.1
    [11/20/19 06:50:19] DUP Release: 313J8X02-00
    [11/20/19 06:50:19] Intializing framework...
    [11/20/19 06:50:20] logo.png
    [11/20/19 06:50:23] User Command: attended
    [11/20/19 06:50:23] DUP Capabilities Value: 16777215 (0xFFFFFF)
    [11/20/19 06:50:23] DUP Vendor Software Version: 6.0.1.6909
    [11/20/19 06:50:23] Local System/Model Compatible with this Package? Yes
    [11/20/19 06:50:23] Local System OS Version: 6.1.1.0
    [11/20/19 06:50:23] OS Compatible with this Package? Yes
    [11/20/19 06:50:23] Local System OS Language: EN
    [11/20/19 06:50:23] Language Compatible with this Package? Yes
    [11/20/19 06:50:30] Identified Behavior : attended
    [11/20/19 06:50:30] Temporary payload log file name: C:\ProgramData\dell\drivers\XPS-8700_Audio_Driver_313J8_WN_6.0.1.6909_A01\DUP7DD6.tmp
    [11/20/19 06:50:30] Translated Command Line : DELLMUP.exe /v" LOGFILE="C:\ProgramData\dell\drivers\XPS-8700_Audio_Driver_313J8_WN_6.0.1.6909_A01\DUP7DD6.tmp""
    [11/20/19 06:50:30] Path : C:\ProgramData\dell\drivers\XPS-8700_Audio_Driver_313J8_WN_6.0.1.6909_A01
    [11/20/19 06:50:30] Identified Behavior : attended
    [11/20/19 06:50:30] Append Vendor Software Log: C:\ProgramData\dell\drivers\XPS-8700_Audio_Driver_313J8_WN_6.0.1.6909_A01\DUP7DD6.tmp
    [11/20/19 06:50:30]
    --- Start of Vendor Software Log ---

    [11/20/19 06:50:30] ASCII payload log file detected.
    [11/20/19 06:50:30] ==================================================================================================== ==================================
    Realtek High Definition Audio Driver update package
    ==================================================================================================== ==================================
    Command : "C:\ProgramData\Dell\drivers\XPS-8700_Audio_Driver_313J8_WN_6.0.1.6909_A01\DELLMUP.exe" /v" LOGFILE="C:\ProgramData\dell\drivers\XPS-8700_Audio_Driver_313J8_WN_6.0.1.6909_A01\DUP7DD6.tmp""
    Date : 2019-11-20 6:50:30.757
    User : JJ
    ==================================================================================================== ==================================
    Starting to get initial ...
    [OS] : 6.1
    -Build : 7601
    -Service Pack : 1
    -x64 system : 1
    -MCE system : 1
    -Server system : 0
    -System Language ID : 0x0409
    -User Language ID : 0x0409
    [Default Path] :
    -tcRtkTempDir : C:\ProgramData\Dell\drivers\XPS-8700_Audio_Driver_313J8_WN_6.0.1.6909_A01
    -tcISSetupLocation : C:\ProgramData\Dell\drivers\XPS-8700_Audio_Driver_313J8_WN_6.0.1.6909_A01

    Collecting inventory ...
    Checking driver version...
    The version of this update driver is equal to the currently installed version .
    [Realtek HD Audio Driver]
    Installed version : 6.0.1.6909
    Package version : 6.0.1.6909

    ==================================================================================================== ==================================

    [Update Result]...
    Update ready to be applied at reboot .
    Rtk Code = 0x00000000
    IS Code = 0x00000000
    Install Result = 0
    UPD execution code =
    SetupAPI running code =

    Exit Code = 0003 ( Dependency software error )
    ==================================================================================================== ==================================
    End : 2019-11-20 6:50:30.845

    [11/20/19 06:50:30]
    --- End of Vendor Software Log ---

    [11/20/19 06:50:30] Vendor Software Return Code: 3
    [11/20/19 06:50:31] logo.png
    [11/20/19 06:50:31] logo.png
    [11/20/19 06:50:31] Name of Exit Code: DEP_SOFT_ERROR
    [11/20/19 06:50:31] Exit Code set to: 3 (0x3)
    [11/20/19 06:50:31] Result: FAILURE
    [11/20/19 06:50:33] Open file: C:\ProgramData\Dell\UpdatePackage\Log\XPS-8700_Audio_Driver_313J8_WN_6.0.1.6909_A01.txt
    [11/20/19 06:51:07] logo.png
    [11/20/19 06:51:08] Name of Exit Code: DEP_SOFT_ERROR
    [11/20/19 06:51:08] Execution terminated at date-time 11/20/19 06:51:08
    [11/20/19 06:51:08] ######

    ਍਍[11/20/19 06:59:16] Update Package Execution Started
    [11/20/19 06:59:16] Original command line: "C:\Users\JJ\Desktop\XPS-8700_Audio_Driver_313J8_WN_6.0.1.6909_A01.EXE"
    [11/20/19 06:59:16] DUP Framework EXE Version: 3.0.93.1
    [11/20/19 06:59:16] DUP Release: 313J8X02-00
    [11/20/19 06:59:16] Intializing framework...
    [11/20/19 06:59:17] logo.png
    [11/20/19 06:59:19] User Command: attended
    [11/20/19 06:59:19] DUP Capabilities Value: 16777215 (0xFFFFFF)
    [11/20/19 06:59:19] DUP Vendor Software Version: 6.0.1.6909
    [11/20/19 06:59:19] Local System/Model Compatible with this Package? Yes
    [11/20/19 06:59:19] Local System OS Version: 6.1.1.0
    [11/20/19 06:59:19] OS Compatible with this Package? Yes
    [11/20/19 06:59:19] Local System OS Language: EN
    [11/20/19 06:59:19] Language Compatible with this Package? Yes
    [11/20/19 06:59:41] Identified Behavior : attended
    [11/20/19 06:59:41] Temporary payload log file name: C:\ProgramData\dell\drivers\XPS-8700_Audio_Driver_313J8_WN_6.0.1.6909_A01\DUPE6E4.tmp
    [11/20/19 06:59:41] Translated Command Line : DELLMUP.exe /v" LOGFILE="C:\ProgramData\dell\drivers\XPS-8700_Audio_Driver_313J8_WN_6.0.1.6909_A01\DUPE6E4.tmp""
    [11/20/19 06:59:41] Path : C:\ProgramData\dell\drivers\XPS-8700_Audio_Driver_313J8_WN_6.0.1.6909_A01
    [11/20/19 06:59:41] Identified Behavior : attended
    [11/20/19 06:59:41] Append Vendor Software Log: C:\ProgramData\dell\drivers\XPS-8700_Audio_Driver_313J8_WN_6.0.1.6909_A01\DUPE6E4.tmp
    [11/20/19 06:59:41]
    --- Start of Vendor Software Log ---

    [11/20/19 06:59:41] ASCII payload log file detected.
    [11/20/19 06:59:41] ==================================================================================================== ==================================
    Realtek High Definition Audio Driver update package
    ==================================================================================================== ==================================
    Command : "C:\ProgramData\Dell\drivers\XPS-8700_Audio_Driver_313J8_WN_6.0.1.6909_A01\DELLMUP.exe" /v" LOGFILE="C:\ProgramData\dell\drivers\XPS-8700_Audio_Driver_313J8_WN_6.0.1.6909_A01\DUPE6E4.tmp""
    Date : 2019-11-20 6:59:41.857
    User : JJ
    ==================================================================================================== ==================================
    Starting to get initial ...
    [OS] : 6.1
    -Build : 7601
    -Service Pack : 1
    -x64 system : 1
    -MCE system : 1
    -Server system : 0
    -System Language ID : 0x0409
    -User Language ID : 0x0409
    [Default Path] :
    -tcRtkTempDir : C:\ProgramData\Dell\drivers\XPS-8700_Audio_Driver_313J8_WN_6.0.1.6909_A01
    -tcISSetupLocation : C:\ProgramData\Dell\drivers\XPS-8700_Audio_Driver_313J8_WN_6.0.1.6909_A01

    Collecting inventory ...
    Checking driver version...
    The version of this update driver is equal to the currently installed version .
    [Realtek HD Audio Driver]
    Installed version : 6.0.1.6909
    Package version : 6.0.1.6909

    ==================================================================================================== ==================================

    [Update Result]...
    Update ready to be applied at reboot .
    Rtk Code = 0x00000000
    IS Code = 0x00000000
    Install Result = 0
    UPD execution code =
    SetupAPI running code =

    Exit Code = 0003 ( Dependency software error )
    ==================================================================================================== ==================================
    End : 2019-11-20 6:59:41.900

    [11/20/19 06:59:41]
    --- End of Vendor Software Log ---

    [11/20/19 06:59:41] Vendor Software Return Code: 3
    [11/20/19 06:59:42] logo.png
    [11/20/19 06:59:42] Name of Exit Code: DEP_SOFT_ERROR
    [11/20/19 06:59:42] Exit Code set to: 3 (0x3)
    [11/20/19 06:59:42] Result: FAILURE
    [11/20/19 06:59:47] Open file: C:\ProgramData\Dell\UpdatePackage\Log\XPS-8700_Audio_Driver_313J8_WN_6.0.1.6909_A01.txt
      My Computer


  2. Posts : 6,021
    Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
       #2

    Hi jjr,

    [1] To start with, you should have uploaded [see below] the .txt [log] file rather than paste the whole log into the post!

    Screenshots And Files - Upload And Post In SevenForums

    This tutorial [Published by Brink] will show you how to upload the file => Screenshots and Files - Upload and Post in SevenForums.

    [2] Please perform this [it will rule out device errors] . . .

    Under the heading msinfo32 [MS System Information] - Problem Devices . . ., please run MS_Info32_Find_Problem_Devices.bat, Option [2] from here => BATCH PROGRAMS [Standalone] and then upload the results using the tutorial at the bottom of the above link [Upload to SevenForums . . .] and someone will look at it for you.

    I hope this helps!
      My Computer


  3. Posts : 6,021
    Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
       #3

    Hi jjr,

    Also . . .

    Update System Specifications

    Please update your system specifications in your UserCP => Edit System Spec setup. It will help us to help you!

    This SevenForums tutorial [Published by Brink and written by CyberZeus] uses an automated tool which makes this task very easy and quick to do. Click here => System Info - See Your System Specs.

    Thanks.
      My Computer


  4. jjr
    Posts : 315
    Microsoft Windows 7 Professional 64-bit
    Thread Starter
       #4

    What had happened I installed a few extra slave driver and that I had to change the drive letter. I nplugged the 2 slave drives and did a re-boot. Sound is back and drive letters ate now correct.
    Thansk
      My Computer


  5. Posts : 6,021
    Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
       #5

    Hi jjr,

    jjr said:
    What had happened I installed a few extra slave driver and that I had to change the drive letter. I unplugged the 2 slave drives and did a re-boot. Sound is back and drive letters ate now correct.
    I am glad that your issue is resolved and thanks for sharing the solution!
      My Computer


 

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