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Windows 7: Audacity will not record what-u-hear SB X-Fi

01 Dec 2009   #11
stormy13
Microsoft MVP

Win 7 Ultimate x64
 
 

Quote:
I explained that the SB0770 is not listed, and the drivers I downloaded for the board described as Soundblaster PCI X-Fi Extreme (XFXA_PCDRV_LB_1_04_0090.exe) would not install on my system (When I run it the installer says the hardware is incompatible). The Dell tech also claimed that even though they are shipping the SB0770 Creative SB X-Fi with new T3400's pre-loaded with Windows 7 64-bit, they can't guarantee the what-u-hear will work! Creative support tells me that the SB0770 is an OEM model, and there are no drivers available for download on the creative site - I have to get them, and all tech support, from Dell.
First the driver that you downloaded is for the Xtreme Audio, which isn't even close to your card. Your card is the Dell branded version of the Xtreme Music and it uses a totally different driver, not surprised in the least that what you download wouldn't install.

Not trying to defend Creative here, but they are right in that it is up to Dell to provide support for the card. I know that the DevID's for those OEM cards is totally different, but who knows what else has been changed on them from the retail cards.
It is up to Dell to get their collective thumbs out and get the updated drivers and software from Creative for the cards that they sell.

Now with that all said if you haven't yet give this a try,

SB X-Fi Series Support Pack 2.0 (05/15/2009) - Creative Labs

as it has been modded to work with all X-Fi's (not the Xtreme Audio version) including the OEM models. It also contains most of the apps and they have been modded to work with Vista and Windows 7. You will have to uninstall everything Creative you can find in Programs and Features, as well as uninstall the driver that is currently installed through Device Manager before trying the above.


My System SpecsSystem Spec
.
01 Dec 2009   #12
fireberd

Windows 10 64 bit
 
 

To add more "fuel to the fire" back last winter a Dell (users) forum moderator stated that all the Dell supplied cards (e.g. sound and video) are "standard" OEM models - not Dell OEM custom models (there is a difference between an "OEM" model and a Vendor custom "OEM" model). Also, I know for the last year, the XPS system users, with Vista,and the Dell installed Xfi cards have been using the Retail drivers without, as reported on the Dell Desktop Audio section. The SB Win 7 Beta driver seems to be working too (and fixes the 3GB memory limitation issue in 64 bit systems). But, the What You Hear issue is again being raised on the fourm with the new XPS 8000 and 9000 systems both with the Integrated audio and optional SB sound cards.
My System SpecsSystem Spec
02 Dec 2009   #13
Raargh

Windows 7 Pro x64 (dual-booting XPSP3 and Win7)
 
 

@fireberd;

Thanks! This is good info. Stand by - still trying to get Dell to fess up about the problem with the card. But, I sense I'll be buying that Striker soon ... if I can find the $$ - pretty broke right now.

Raargh
My System SpecsSystem Spec
.

02 Dec 2009   #14
terryoregon

Windows 7 Home Premium 64-bit (pre-installed by Dell)
 
 

I too was unable to get any of my old software to record "what you hear" with my new Dell XPS 9000 (see my system specs). That included Audacity. Like you I tried multiple settings in control panel and device manager.

The only thing I've found so far that works out of the box is Tunebite. I'm currently playing with the free trial version, and it records anything going through my speakers, no matter what the source is.

I'm still debating whether I want to pay for it.
My System SpecsSystem Spec
03 Dec 2009   #15
Raargh

Windows 7 Pro x64 (dual-booting XPSP3 and Win7)
 
 

Thanks to everyone for the new info! Stormy, I will try that driver pack tonight.

I've been exchanging emails with both Creative and Dell. Here's the latest.

From Dell:

Hello Raargh,
Thanks for your response.
After reading the forum post and looking over the data sheet for the card, it would appear that the issue is there is not a Windows 7 64 bit driver for this card available that supports the what-u-hear function. In fact, I cannot find any Windows 7 drivers for an expansion audio card, only for the onboard audio.
If you feel you must escalate this to your Dell representative, then you may do so. Here in technical support, we have access to the same driver list on the support site as the public. We do not have any special access to unreleased drivers or anything not posted on the Dell support download page. I also do not know when or if there will be a Windows 7 driver released for this particular card.
I apologize that I cannot be of more help and that the Vista driver does not do the job for you either.

Your Service Request number for this incident is 123456. If you need further assistance please contact us again through email, live chat support, or by phone at 1-877-671-3355 option 1 and ext 7244444. Thank you for being a valued Dell client.

Respectfully,
Mr. X
Dell Rep ID 12345
Technical Support Specialist
Dell Precision Workstation Technical Support

-----

from Creative:

Dear Raargh,

Thank you for contacting Creative Labs.

With regards to your inquiry, the What U Hear recording option is
supported in Windows Vista and Windows 7 for Sound Blaster X-Fi series
(Excluding Extreme Audio series) and Sound Blaster Audigy series
(excluding Sound Blaster Audigy LE, SE, and Audigy Value).

Currently, software applications shipped with Sound Blaster cards
released for Windows XP and Vista do not work with Windows 7 drivers.
Please do not use the original installation cd as this is not compatible
with Windows 7. Creative is working constantly on updates for Windows 7
users who are using Creative products. These updates will be delivered
from time to time on our website.

We appreciate your patience and understanding on this matter.

If you still require assistance, please reply to this email with any
previous correspondence to ensure the quickest and most accurate
service.

Best Regards,

Ms. X
Technical Support
Creative Labs Americas

So, I'm still caught in the finger-pointing cross-fire.

Raargh
My System SpecsSystem Spec
03 Dec 2009   #16
Raargh

Windows 7 Pro x64 (dual-booting XPSP3 and Win7)
 
 

[QUOTE=stormy13;415758]
Quote:
Now with that all said if you haven't yet give this a try,

SB X-Fi Series Support Pack 2.0 (05/15/2009) - Creative Labs
@Stormy - when I go to that link I can't find the download link, other than a link to RapidShare, and then I can't download anything unless I become a "premium" user ... I am I doing something wrong?

Thanks,

Raargh
My System SpecsSystem Spec
03 Dec 2009   #17
torrentg

7600.20510 x86
 
 

If you guys are trying to record from websites, just use a stream download plugin or software. This way, there will be no further quality loss from "recording" and you won't need the record-what-you-hear for anything. It's basically a useless feature.

With my suggestion, it is possible to capture the exact file that is being served to you while you are listening...instead of streaming to your speakers, it will stream to a file on HDD. And other miscellaneous sounds, like Windows sounds, will not interfere.
My System SpecsSystem Spec
03 Dec 2009   #18
stormy13
Microsoft MVP

Win 7 Ultimate x64
 
 

Filefront link (is in the sticky too),

Download XFI_SupportPack_2_0.exe

and no you don't have to become a premium member at Rapidshaft, just means they are overloaded and free users have to wait and keep trying to get a download slot.

Quote:
To add more "fuel to the fire" back last winter a Dell (users) forum moderator stated that all the Dell supplied cards (e.g. sound and video) are "standard" OEM models - not Dell OEM custom models (there is a difference between an "OEM" model and a Vendor custom "OEM" model).
That is a load of bunk. Look at the picture that Raargh posted of what his card looks like and compare it to what a retail or retail oem version of the card looks like,

his,

Audacity will not record what-u-hear SB X-Fi-38991d1259371352t-audacity-will-not-record-what-u-hear-sb-x-fi-sb0770.jpg

retail card,

Audacity will not record what-u-hear SB X-Fi-xtreme-music.jpg

discounting the gold plated jacks (that is an original release Xtreme Music, they all came with the heat sink later), there is quite a bit different between the two.


My System SpecsSystem Spec
03 Dec 2009   #19
Raargh

Windows 7 Pro x64 (dual-booting XPSP3 and Win7)
 
 

Quote   Quote: Originally Posted by torrentg View Post
If you guys are trying to record from websites, just use a stream download plugin or software. This way, there will be no further quality loss from "recording" and you won't need the record-what-you-hear for anything. It's basically a useless feature.

With my suggestion, it is possible to capture the exact file that is being served to you while you are listening...instead of streaming to your speakers, it will stream to a file on HDD. And other miscellaneous sounds, like Windows sounds, will not interfere.
Thanks, but I'm not trying to record from the Web. I just want to be able to record "what I hear" , which is a complex mix of a lot of different sources - internal sounds, I might be playing a CD, mic input, etc.

Raargh
My System SpecsSystem Spec
03 Dec 2009   #20
Raargh

Windows 7 Pro x64 (dual-booting XPSP3 and Win7)
 
 

@stormy:

Thanks, I'll keep trying the RapidShare. If the drivers work, it would be well worth $6.00 - just hate to shell out $$ before I know!

Raargh
My System SpecsSystem Spec
Reply

 Audacity will not record what-u-hear SB X-Fi




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