Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Sound Blaster Command *and* Sound Blaster Connect?

1 Week Ago   #1
msalton1

windows 7 Pro 64 Bit
 
 
Sound Blaster Command *and* Sound Blaster Connect?

I recently installed an AE-5 in a newly built machine. Creative installs both 'command' and 'connect'. SB Command seems like an older version and does not provide options for 5.1 surround (SB Connect does).



Does anyone know why (or if) both are required?


My System SpecsSystem Spec
.
1 Week Ago   #2
wither 2

Windows 7 Pro SP1 64 bit
 
 

It took me forever to find SB Command. The first instance I found is an app for a android device. When the app is loaded onto the android device and the latter is connected to your computer where the speakers are installed, it's supposed to be able to configure your speakers. I installed it on my LG Android device which is connected to this system via USB. This system has a Sound Blaster Audigy sound card. When I click on speakers, it asks to connect to an audio Device. However, it never finds any devices. I have a set of 5.1 Logitech speakers connected to this system. Maybe I'm misunderstanding and the speakers need to be connected to the android device.

Being suspicious, I did a little more looking and found the SB Command for Windows. When I tried to install it, it was taking forever to install. I'm going to try to install it again tomorrow when I have more time.
My System SpecsSystem Spec
1 Week Ago   #3
essenbe

Windows 10 Pro/ Windows 10 Pro Insider
 
 

@msalton1 do you have the Sound Blaster control panel installed? It may help you.

Sound Blaster Command *and* Sound Blaster Connect?-z.jpg


My System SpecsSystem Spec
.

1 Week Ago   #4
wither 2

Windows 7 Pro SP1 64 bit
 
 

I finally got SB Command installed but it won't run, probably because I don't have the A-E speakers. Windows just says it stopped working and Windows is checking for a solution. We all know how that goes.
My System SpecsSystem Spec
6 Days Ago   #5
msalton1

windows 7 Pro 64 Bit
 
 

Quote   Quote: Originally Posted by essenbe View Post
@msalton1 do you have the Sound Blaster control panel installed? It may help you.

No, only what was provided at the Creative download page for the AE-5 (SBcomm & SBconn). The documentation doesn't mention the SB control panel, is it compatible with the AE-5?


I'm guessing the SB command download was to accommodate 2 speaker systems. SB Connect has the "BlasterX Acoustic Engine", which is obviously made for the card, but it's not very well developed, IMO. Here's a screen cap:


Sound Blaster Command *and* Sound Blaster Connect?-sb-connect.png


My System SpecsSystem Spec
6 Days Ago   #6
msalton1

windows 7 Pro 64 Bit
 
 

Quote   Quote: Originally Posted by wither 2 View Post
I finally got SB Command installed but it won't run, probably because I don't have the A-E speakers. Windows just says it stopped working and Windows is checking for a solution. We all know how that goes.

Are you installing for the sake of this thread or having a problem of your own? Neither of these softwares are well designed. Creative's AE-5 support page doesn't provide an android app other than one called "Scout" for gaming, but I wouldn't need it anyway.
My System SpecsSystem Spec
6 Days Ago   #7
wither 2

Windows 7 Pro SP1 64 bit
 
 

I was downloading the android and windows versions in an attempt to see if the speaker function would detect different arrangements such as 5.1 that you desire.

The Android version is here-

Sound Blaster Command - Apps on Google Play

Didn't notice until today that it says it works with Sound Blaster X3 and G3. No mention of A-E. I didn't install the Super
X-Fi.

I went to this Creative website this morning. The website shows that I have to log in to my account to enable the app. Didn't know that because it went directly to the dashboard after installation.

Creative Worldwide Support > Knowledgebase Solutions

I put in my SoundBlaster e-mail address and password and it kept saying one of the two was incorrect. I tried to reset it and it said my e-mail address doesn't exist. Wrong!

So I go to the troubleshooting guide for the SB X-3-

Creative Worldwide Support > Knowledgebase Solutions

and in the "no sound" section, it says-

Choose the correct speaker configuration type in the Sound Blaster Command application. (eg. Stereo /5.1 / 7.1)

so, apparently, the Command is supposed to let you choose.

However, I just found out that the SB X3 is an external device so, I don't know why the Command software would be installed with your sound card.

Sorry about the rambling.
My System SpecsSystem Spec
.
1 Day Ago   #8
msalton1

windows 7 Pro 64 Bit
 
 

I emailed Creative tech support. They say either or (as far as SB Connect2 or SB Command go). The SB2 struck me as the better audio performer.


@essenbe They also say that SB Control Panel isn't compatible with this card.


When I get a chance, I'll look into the pax drivers (if available) and see if they offer better performance/stability. I hope so. The software/drivers are really pretty pitiful.


Questions asked:


Basic Questions for AE5:
1. The download page for the AE5 contains only two files: SB Connect & SB command. I ve installed both, but they seem redundant. Are both necessary (or beneficial) to have installed for the AE5?
2. Is Sound Blaster Control Panel recommended for this card?
Thanks!



Creative's response:



Thank you for contacting Creative Labs.

To answer your questions:

1. It is not necessary. However, please note that the newest driver is bundled with the Sound Blaster Command app.
In addition, the only feature that you need to take note for the Sound Blaster Connect is for you to adjust the LED lighting for the sound card.

2. No, we only recommend either the Sound Blaster Connect or Sound Blaster Command applications for this specific card.


Also, the sound blaster control panel is incompatible with the AE-5.





My System SpecsSystem Spec
Reply

 Sound Blaster Command *and* Sound Blaster Connect?




Thread Tools




Similar help and support threads
Thread Forum
Creative Sound Blaster Audigy FX Sound Card, no playback/recording
Hi, I recently purchased the Creative Sound Blaster Audigy FX and am having problems getting it to actually play any audio or record any sound. I've browsed other threads with similar issues on this board and as such have disabled my motherboards onboard audio in my BIOS settings, have...
Sound & Audio
Sound Blaster Audigy 2 Platinum ex does not sound in Win7x64
Hello; I'm trying to make my "Sound Blaster Audigy 2 Platinum ex" works on Windows 7 64 bits, I did install the most new version of the drivers provided by Creative Labs, it seems like it is installed without any problems....the Device Manager shows all drivers are installed correctly...when I...
Sound & Audio
Sound Blaster X-Fi Titanium Sound card issue
I have put the sound card into my computer and made sure that I've hooked up everything correctly, but I have ran into a problem with it. When I ran the download "Product Identification Module Update" from the Creative website, it's telling me that I don't have the right OS, and tells me to update...
Sound & Audio
Garbled sound NF4/Sound Blaster XFi Gamer with over 4GB memory
This seems to be a problem that Creative has not been able to fix with new drivers. The work around is to limit the computer to below 4GB of memory. Has anyone come up with drivers that work so I can use all my memory?
Drivers
Creative Sound Blaster Audigy 24bit Sound Card
I installed windows 7 a little while ago but i cant seem to get a driver that will recognize my sound card. the computer doesnt think its installed correctly but when i was using Xp it was just fine. ive tried another PCI slot but no such luck. all of the drivers i have tried tell me that they dont...
Drivers


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 21:30.
Twitter Facebook