Having issues with a Bluetooth speaker that will not show "Connect"


  1. Posts : 3
    Windows 7 Professional 64 Bit 6.1
       #1

    Having issues with a Bluetooth speaker that will not show "Connect"


    I'm having trouble with a Bluetooth speaker (ION Pathfinder 4): https://www.amazon.com/gp/product/B0..._title_o01_s00

    Windows 7 can detect it, but I can't connect for some reason. I can connect to other Bluetooth speakers, but not this one. My cell phone can both detect and connect to the speaker and it works fine. Also I tried turning off all my other Bluetooth speakers and restarting my PC, as well as removing the device and re-installing it, but I get the same problem.

    I'm hitting the Bluetooth pairing button, and it does detect the device, but I don't get the "Connect" button I usually get for Bluetooth speakers. Here's an image of when I open the device, no "Connect" button: Ion-Pathfinder-4-Bluetooth — ImgBB

    And here's some of my other devices in Control Panel>Hardware and Sound>Devices and Printers: Devices — ImgBB

    I tried contacting ION support, but haven't received any response. I think maybe the problem is that the device isn't detecting as a speaker. As you can see in the second image, my other audio devices show icons of headphones or a speaker, whereas the Pathfinder 4 seems to use another icon.

    Any suggestions of what else I can try?
      My Computer


  2. Posts : 6,873
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #2

    hi,
    as this piece of kit is v5, according to this its not Natively supported on w7
    https://www.google.com/url?sa=t&rct=...RNOuHlDUTNHdre

    easy to check if its correct -- what versions are your others running


    did find this official video re drivers for windows
    ION Audio
      My Computer


  3. Posts : 3
    Windows 7 Professional 64 Bit 6.1
    Thread Starter
       #3

    torchwood said:
    hi,
    as this piece of kit is v5, according to this its not Natively supported on w7
    https://www.google.com/url?sa=t&rct=...RNOuHlDUTNHdre

    easy to check if its correct -- what versions are your others running


    did find this official video re drivers for windows
    ION Audio
    Hey thanks! Wasn't expecting a reply back so fast. You've been very helpful, it's appreciated.

    I've never had an issue with Bluetooth speakers before, it didn't occur to me that they wouldn't be compatible with Windows 7. Out of curiosity, how did you find out what "kit" it was? I would like to google the kit version of speakers so I don't make this mistake again. I don't see anything about a kit version on the Amazon page for the speaker though, and couldn't find anything when I searched "ion pathfinder 4 kit bluetooth", or "ion pathfinder 4 kit bluetooth version v5".

    Edit: That video link redirects me to ION Audio , I don't see the video. Maybe it's a geographic location thing, I'm in the US (New Jersey).
      My Computer


  4. Posts : 6,873
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #4

    hi

    i blew up the install device setup page to find the version
    it also quotes andrios/ios requirements
    i can only find references to w11 drivers

    note check the dell page MIGHT have driver
    Attached Thumbnails Attached Thumbnails Having issues with a Bluetooth speaker that will not show "Connect"-ion.png  
      My Computer


  5. Posts : 3
    Windows 7 Professional 64 Bit 6.1
    Thread Starter
       #5

    torchwood said:
    hi

    i blew up the install device setup page to find the version
    it also quotes andrios/ios requirements
    i can only find references to w11 drivers

    note check the dell page MIGHT have driver
    Thank you very much for your assistance.

    - - - Updated - - -

    torchwood said:
    hi

    i blew up the install device setup page to find the version
    it also quotes andrios/ios requirements
    i can only find references to w11 drivers

    note check the dell page MIGHT have driver
    I used your suggestion found downloaded the driver from this page:
    https://www.dell.com/support/home/en...&categoryId=NI

    I had a bunch of problems after installing the driver, had to restart my computer a number of times because Windows kept crashing, but eventually it did work and Windows stopped crashing. Just wanted to post, in case anyone else found this thread when googling for a similar problem. So now the speaker works with the updated driver.

    Thanks again for the help.
      My Computer


 

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