No sound playing, yet all drivers are apparently up to date.

Hey guys. Here's the deal - I went out two weekends ago and got myself a brank spanking new ASUS desktop. It didn't come with an installed OS, so I got my hands on a copy of Windows 7 Build 7048 - the 64 bit version. I was a little worried about using it as my first OS (without installing XP or Vista first and then upgrading) but as it was installing it said that it could be used as a first os without the need to have upgraded.

Anyway, to my problem - I don't have any sound. I've checked the volume levels, made sure it's not on mute and checked the playback on my speakers also. Everything's ok. I've checked the installed drivers - they say they're all up to date. When I play music on the desktop, I can see the volume levels changing - so it seems to recognise audio is playing, I just can't hear it.

When I go into Device Driver and look under sounds, it says it's a High Definition Audio Device. The driver provider is MS, the version 6.1.7048.0. After looking at some of the advice guides on here I've tried updating the drivers to the ASUS Windows Vista 64-bit audio drives, but it says that it doesn't recognise the OS.

Help me, Windows Seven forum users - you're my only hope! :)

Princey1981 said:

I've tried updating the drivers to the ASUS Windows Vista 64-bit audio drives, but it says that it doesn't recognise the OS.

Help me, Windows Seven forum users - you're my only hope! :)

Try compatibility mode for Vista by right clicking the install .exe, choose properties, then compatibility tab. Check the box for "run this program in compatibility mode for:" Vista and the 2 service pack versions also should be selectable. Try them.

Also, before you do, ensure that the speakers you are using are plugged into the green audio port in the rear of the case.

torrentg said:

Try compatibility mode for Vista by right clicking the install .exe, choose properties, then compatibility tab. Check the box for "run this program in compatibility mode for:" Vista and the 2 service pack versions also should be selectable. Try them.

Also, before you do, ensure that the speakers you are using are plugged into the green audio port in the rear of the case.

OK, tried to run the compatibility mods for both Vista and Vista SP2 - no dice. It still says I'm using the wrong OS for the options I've selected.

Yes, I've also made sure that the speakers are plugged into the green audio port, and I've also alternated them with my headphones and tested the both to make sure they both are in working order, which they are.

Montrey said:

Hey, I have such problem too o_O . ASUS P5QL PRO & Win7 7057 x64 .

Mine's an ASUS P5KPL/1600 with Win 7 7048 x 64 - could it be a specific ASUS issue?

Hrmmm. Go to the control panel and click on sound. Make sure there isn't something else chosen as the default audio, such as HDMI output as part of a video card. Sorry if I am making basic suggestions that you know already, though. Good luck.

torrentg said:

Hrmmm. Go to the control panel and click on sound. Make sure there isn't something else chosen as the default audio, such as HDMI output as part of a video card. Sorry if I am making basic suggestions that you know already, though. Good luck.

Wait a tic, that might be it... The playback device is Digital Audio (HDMI), but if I go to the recording tab, my mike is listed as the default device. I've got it showing a line in option, but no line out...

Trust me, I know how it works - half the time it's not some major mystery, it's just that one box is ticked or not ticked etc. I'm more than happy to run through the 100 question checklist if one of them is the magic one :)

Ya, you gotta go on the playback tab and set your motherboard chipset as the speakers (default device) instead of HDMI. In my case, it is "Realtek AC'97 Audio for VIA (R) Audio Controller." Then play an mp3 in wmp or if using winamp, set that to also use the chipset as default. See how it goes. If still no good, maybe Windows Update will do somethin for ya. Ya gotta have sound man!

torrentg said:

Ya, you gotta go on the playback tab and set your motherboard chipset as the speakers (default device) instead of HDMI. In my case, it is "Realtek AC'97 Audio for VIA (R) Audio Controller." Then play an mp3 in wmp or if using winamp, set that to also use the chipset as default. See how it goes. If still no good, maybe Windows Update will do somethin for ya. Ya gotta have sound man!

OK, when I go into the playback tab, it doesn't give me the option to set the motherboard chipset as the speakers. We've found the problem, hooray! Now... how can I fix it?