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Windows 7: SRS Sandbox sound issues, no voice...

26 Jan 2010   #1

Windows 7 Ultimate
SRS Sandbox sound issues, no voice...

Hello all! So last night I started having some issues playing my .mkv files for some unknown reason. First Media Player Classic HC would not even play any .mkv files, so after some frustration and uninstalls/reinstalls I finally got it playing, however with the sound there is an issue that I can't seem to fix. I've been using Sandbox lately because the sound difference is astounding through my 5.1 but it only works properly on the TruSurround XT setting. When I switch it over to WOW HD which I prefer, I can hear all the background noises and effects and music and whatnot but when someone talks, you can't hear their at all. I did turn it up all the way during dialog and was able to get some robotic sound faintly heard with my receiver and computer volume maxed out. If i switch it back to TruSurround XT during playback everything plays as normal, but I prefer the WOW HD sound instead. I am using the latest version as far as i know - and have uninstalled/reinstalled it as well. Also I do have to use VLC to play .mkv files now as Media Player HC will play them but the volume is drastically low for some reason... any help would be MUCH appreciated! .. Oh yeah also in VLC when Im playing a movie, Transformers for example and switch the option under "Audio Device" to stereo, everything works fine, but of course thats only 2 channels, if I switch it back to 5.1 then thats a no go...

My System SpecsSystem Spec
26 Jan 2010   #2

Windows 7 Ultimate

Anyone have any ideas or suggestions? It would be much appreciated
My System SpecsSystem Spec
31 Jan 2010   #3

Windows 7 Ultimate x64

Hi there Bodom,

I had a very similar problem a long time ago and as such I cannot remember clearly how to resolve it. My problem was that voice-overs in Starcraft could NOT be heard over my speakers. It appeared to be a problem of how SRS distributed audio channels over my speakers.

What I did to figure out this problem was go to Control Panel, then Hardware and Sound, then open 'Manage audio devices'. From there, I selected 'Configure' with
Quote   Quote: Originally Posted by CPanel
SRS Audio Sandbox (WDM)
Default Device
highlighted, and changed it so it matched my speaker configuration. In my case, it was on 5.1 Surround before so I changed it to Stereo because I have a 2.1 speaker setup. You would do the opposite [Stereo ==> 5.1 Surround]. Progress through the setup and finish it.

Then, I restarted my computer and opened up my SRS Audio Sandbox control panel and selected WOW HD (I prefer that too) and changed my speaker type to 'Stereo' (change yours to 5.1 Surround).

Then, it magically worked!

I'm sorry but that's all I can say because that's how I solved a similar problem of my own. Let me know if it works and if it doesn't, perhaps a more experienced person can assist you.
My System SpecsSystem Spec

31 Jan 2010   #4

Win 7 Ultimate X64

U have to set Your default device in Your relevant control panel. From that on, U're good 2 go!
My System SpecsSystem Spec
31 Jan 2010   #5

Windows 7 Ultimate x64

Quote   Quote: Originally Posted by Rozsomak View Post
U have to set Your default device in Your relevant control panel. From that on, U're OK!
I'm sorry but could you be a bit more specific?

I believe his problem is that with a specific sound setup in the SRS Audio Sandbox control panel, he is only capable of hearing the channels for music, background noises and whatnot but not voice.
My System SpecsSystem Spec

 SRS Sandbox sound issues, no voice...

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