Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: GN9350 USb not found in device manager

03 Feb 2010   #1

Windows 7, Windows XP, RH9, OVS220, EL5x64
GN9350 USb not found in device manager

Hi guys

new to this forum, Help please.

Ive got windows 7 running on a dell 760 machine, 4gb ram, 1.5tb disk.
Windows is running as it should, few random issues. problem here problem there.. Nothing a reboot or kill task wont resolve.

Ive got a GN9350 usb headset, works really well on XP.

Ive plugged into the windows 7 machine and for some odd reason its not working.
Device manager shows as 'usb audio device' and 'unable to start device'
Ive tried to download jabra pc suite in an attempt to upgrade the firmware but that just doesnt work, (jabra firmware software)

I've read about changing the USB drives from an xp machine and updating the registry. I attempted that but still no joy.

Has anyone got any ideas on how to get the device to work or where to start to debugging this?

My System SpecsSystem Spec
04 Feb 2010   #2
Henri Claytor

Windows 7

Hello oldskoolsandhu, I've also recently upgraded to windows 7 and an owner of a GN9350 headset, the problem you are having is the same as mine. Through a little bit of research, I've found that the older models of the headset require an upgrade of the EEPROM in order to work with windows 7, as windows 7 enforces a DRM check on all USB devices, Jabra offers this service free, as I am told, at least till the end of this month.
You can call GN/Jabra Technical Support line at 1-800-327-2230 & let them know that you will be sending your product in for a “Windows 7 Upgrade”. This is a FREE service. They will give you an order #. Then you will ship your product to:

Jabra – Windows 7 Upgrade
ATTN: GN Repair Center
77 Northeastern Boulevard
Nashua, NH 03062

You can also check the bottom of the reciever for a product number, under the barcode, if the 4th digit is not an "I" then it's not vista compatible, also, I've learned that sometimes even if you do not have an "I" as the 4th digit, if the product was manufactured after Jabra purchased GN Netcom it will most likey work, the only way I know of to check this is to check the bottom of the base/reciever to see if it says or , I hope this helps you out, I just sent mine in this morning
My System SpecsSystem Spec
25 Feb 2010   #3

Win 7, XP and Linux
Promotion has ended

I just called Jabre today and they told me that it would cost USD 110 to get the upgrade.
My System SpecsSystem Spec


 GN9350 USb not found in device manager

Thread Tools

Similar help and support threads
Thread Forum
Driver not found for unknown 'ethernet controller' in device manager.
My system speccy's should be in my profile bit, please let me know if you need more information. Thanks :)
External drives show in Device Manager & Disk Manager but not Computer
Two of my USB external Hard drives, a Fantom 600 GB and a Western Digital My Book 500GB cannot be seen in My Computer. I can see them in Device Manager and that says that they are working properly and the drivers are up to Date. In Disk Manager the 2 external drives had a black bar unlike the...
Hardware & Devices
Card not found in Device Manager
Sorry for starting another one of these threads guys, but I've read through ALL the others, and the fixes offered up there just simply aren't working for me. When I boot up, it does not recognize my video card, and turns on the onboard graphics. If I disconnect from onboard, and boot from the card...
Graphic Cards
DVD (not working) not found in Device manager, 1 USB port not working
I have a HP dv6910us Pavilion and the DVD is not listed in Device Manager. DVD Tray opens and light comes on but does not play DVD. 1st USB port on left side gets - USB Device Not Recognized.One under it works and one on the right side works. OS Windows7 Ultimate. It is running kind of screwy so...
Hardware & Devices
Wireless Adapter not found, yet its working properly in Device Manager
I recently moved my computer away from my router to a different room. So I bought myself a wireless adapter, a D-Link DWA-160 wireless adapter. I installed the drivers with the CD and followed the instructions. At the end of the installation it gave me this:...
Network & Sharing

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 09:05.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App