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Windows 7: No USB Audio windows 7 x64

30 Jun 2010   #1
mvedda

windows 7 x64
 
 
No USB Audio windows 7 x64

I recently purchased a new PC and I am lacking USB audio on my Razer Megaladon headset. I updated the firmware and the weird thing is that the microphone works but no audio at all. When i try to test the sound I get a "failed to play test tone" error. The device is set as default. And worked previously on my old PC. This seems to be a fairly common problem but I could not find any solutions so I decided to post here. Any help would be appreciated.


My System SpecsSystem Spec
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30 Jun 2010   #2
WalkerA WinTeam

Windows 7 Home Premium (64-bit) *** Windows XP SP3 (32-bit), OSX 10.6
 
 

Hi mvedda,

Could you please provide your System Specs? That will enable us to better assist you.

Thanks,

Walker
Windows Outreach Team
My System SpecsSystem Spec
30 Jun 2010   #3
mvedda

windows 7 x64
 
 

Brand Gateway Model FX6840-23 Type Gaming Processor Intel Core i7 860(2.8GHz) Processor Main Features 64 bit Quad-Core Processor Memory 8GB DDR3 1333 Hard Drive 1TB SATA Optical Drive 1 16X DVD±R/RW SuperMulti Drive Graphics ATI Radeon HD 5750 Graphics Card with 1GB of Discrete Video Memory Audio Sound card - Integrated Ethernet 10/100/1000 Mbps Ethernet LAN Power Supply 500W Keyboard Gateway Multimedia Keyboard Mouse Optical Mouse Operating System Windows 7 Home Premium 64-bit Motherboard Chipset Intel H57 CPU CPU Type Intel Core i7 Installed Qty 1 CPU Speed 860(2.80GHz) L2 Cache Per CPU 4 x 256KB L3 Cache Per CPU 8MB CPU Socket Type LGA 1156 CPU Main Features 64 bit Quad-Core Processor Graphics GPU/VPU Type ATI Radeon HD 5750 Graphics Interface PCI Express 2.0 x16 Memory Memory Capacity 8GB DDR3 Memory Speed DDR3 1333 Form Factor DIMM 240-pin Memory Spec 2GB x 4 Memory Slot (Total) 4 Memory Slot (Available) 0 Hard Drive HDD Capacity 1TB HDD Interface SATA

I updated my system specs sorry that i forgot to do that. the system is a gateway fx6840 if my specs are not detailed enough.
My System SpecsSystem Spec
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30 Jun 2010   #4
mvedda

windows 7 x64
 
 

and also to add this seems to just be a 64bit windows 7 problem. As the previous system that i was using these headphones on was 32bit windows 7. I upgraded the firmware on the device for a 64 bit OS
My System SpecsSystem Spec
30 Jun 2010   #5
mvedda

windows 7 x64
 
 

problem solved apparently it was a USB bandwidth issue
My System SpecsSystem Spec
01 Jul 2010   #6
WalkerA WinTeam

Windows 7 Home Premium (64-bit) *** Windows XP SP3 (32-bit), OSX 10.6
 
 

Thanks for posting back with the answer, mvedda! Where did you find/How did you figure out that solution?

Walker
Windows Outreach Team
My System SpecsSystem Spec
01 Jul 2010   #7
Aphelion

Windows 7 Home Premium
 
 

I was going to suggest disabling all sound effects as (generally speaking) USB headsets don't natively support those kind of enhancements and if they're enabled by default, you hear nothing.

I'm curious as to the fix.

Ap
My System SpecsSystem Spec
01 Jul 2010   #8
mvedda

windows 7 x64
 
 

Well in the end its more of an issue with having a new prebuilt PC that I have yet to crack open to see how they have everything wired up.
But after spending hours searching on google I noticed that some of the issues with this particular headset were solved by using a self powered USB hub. All of the stores were closed or I would have done this but I ended up fixing it by simply connecting the headset to a USB port on the front of the PC near the memory card slots.
I started by unplugging my keyboard when everything was connected to the back of the PC and to my surprise the headset started working perfectly. But after I plugged the keyboard back in they stopped working again. I then unplugged my mouse and got the same results. So i moved the connection for the headset to the front of the PC. And everything started to work. Turns out it was a hardware issue and not a OS issue at all.
My System SpecsSystem Spec
01 Jul 2010   #9
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by mvedda View Post
I recently purchased a new PC and I am lacking USB audio on my Razer Megaladon headset. I updated the firmware and the weird thing is that the microphone works but no audio at all. When i try to test the sound I get a "failed to play test tone" error. The device is set as default. And worked previously on my old PC. This seems to be a fairly common problem but I could not find any solutions so I decided to post here. Any help would be appreciated.
Probably just as simple as a driver. Go to the mfr and find the correct driver and install it.
My System SpecsSystem Spec
02 Jul 2010   #10
WalkerA WinTeam

Windows 7 Home Premium (64-bit) *** Windows XP SP3 (32-bit), OSX 10.6
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Probably just as simple as a driver. Go to the mfr and find the correct driver and install it.
Well mvedda already solved the issue... and it sounds from the description like there was insufficient USB power to support mouse, keyboard, and headphones... but the self-powered USB hub gave him enough extra juice... I think...

Walker
Windows Outreach Team
My System SpecsSystem Spec
Reply

 No USB Audio windows 7 x64




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