New
#1
Onboard audio not working and audio drivers won't install
Hello everyone,
I'm having a problem using my motherboard’s onboard HD audio instead of my video card’s audio, so without further ado here is the situation;
I have an Asus maximus iii gene motherboard which has a SupremeFX X-Fi built-in sound card (this is a very nice card provided you can use it), on the board I have an ASUS EAH5870 V2 (basically an ATI 5870) which also has onboard audio useable through HDMI. When I first ran Windows 7 X64 the drivers for the video card and its audio were installed first, but then I noticed that my audio jacks (both on the back of motherboard and on the case) won’t work, which is a big problem for me. But at least I have audio through speakers on my monitor (through HDMI).
So to fix the problem I just tried to install drivers from Asus for the X-FI chip, but that failed since no HD audio hardware could be found by the installer. Google-ing the problem I came across hotfixes, which Asus also provides but they are not compatible with windows 7 X64… so I’m back at square one.
It’s worth mentioning I have gone through my device manager and under audio only the ATI HD audio device is visible and I cannot see the X-FI device anywhere.
So I would like help installing drivers for the X-FI chip and use the onboard surround sound and HD audio jack on the case.
Thanks in advance to anyone who takes the time to read this.
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Update of things I have tried
1) I opened my case and checked that all of the cables are connected properly for audio and double checked everything else.
2) In the BIOS I have a only options to enable sound as HD audio or AC97 (I have selected HD audio since that’s the connection my case came with)... other than that there are no options related to getting sound to audio jacks (in any case I have enables all the peripheral devices in my BIOS).
3) Driver genius was really nice after 28 driver updates I had a very crisp sound coming out of the monitor speakers (yeah!!!) but this is from the ATI audio on the graphics card.
Now something I forgot to communicated at the beginning was that I can't even get sound out of the 8 channel sound connections on the motherboard itself, which leads me to believe somehow that the onboard audio is being overwritten by something else. I have even tried the optical surround sound but no luck.
I'm now looking through forums and sites trying to find how I can manually install the audio hardware on my motherboard... and then eventually disable the ATI Audio using device manager. But then I run back to the problem that Asus provided drivers can't find the HD device. AHHH what a vicious loop this is!!!