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Windows 7: Virus in Comp!!

12 Aug 2010   #21
priyanka26

Windows 7
 
 

Quote   Quote: Originally Posted by Borg 386 View Post
Download and run MSE and Malwarebytes, do a FULL scan with both (this could take some time) and make sure you are not connected to the net while doing it.

One way to check is to see if you can go to the Microsoft site, Malwarebytes, or to Norton or McAfee. Some viruses will block your access to these sites or any other site that has software that can get rid of the virus. If you can go to other sites, but not any of those, there's a good possibility you have been infected.

If you can go to these sites, I would still run a full scan. I've encountered Viruses that lock you out of Process explorer, MSConfig and command. Getting access back involves editing your registry

You can also try the AVG Rescue disk. This disk is a boot disk that scans your PC at startup and runs a scan for viruses.

Quote:
The AVG Rescue CD is a standalone set of tools that can be started from CD or USB flash disk. It can be used to recover computers that are not able to boot or are infected in a way that will not allow normal operation. The whole CD or USB flash drive is a live CD with Linux operating system and AVG preinstalled on it.
Instructions on how to d/l and use it are at this site

AVG - AVG Rescue CD Guide


I can access these sites.. i am not being blocked or anything


My System SpecsSystem Spec
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12 Aug 2010   #22
priyanka26

Windows 7
 
 

Quote   Quote: Originally Posted by DirtRider View Post
I think the big problem here is it will not allow him to install any AV apps
correction: her
My System SpecsSystem Spec
12 Aug 2010   #23
Petey7

Windows 7 Professional SP1 64-bit
 
 

Sorry for the confusion miss.

Now can you tell me, yes or no, do you have system restore turned on?
My System SpecsSystem Spec
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12 Aug 2010   #24
DirtRider

Windows 7 Pro 64 bit
 
 

Quote   Quote: Originally Posted by priyanka26 View Post
Quote   Quote: Originally Posted by DirtRider View Post
I think the big problem here is it will not allow him to install any AV apps
correction: her
Oooops sorry
My System SpecsSystem Spec
12 Aug 2010   #25
Borg 386

Win 7 32 Home Premium, Win 7 64 Pro, Win 8.1, Win 10
 
 

If you can access these sites, go to the Symantec site & run the free online scan

http://security.symantec.com/sscv6/h...&auth_status=0

All the instructions how to run it are there. The only caveat is you must be using IE

It will run independent of the system and hopefully will help
My System SpecsSystem Spec
12 Aug 2010   #26
priyanka26

Windows 7
 
 

thanks @ all

I will try ur suggestions and report back
My System SpecsSystem Spec
12 Aug 2010   #27
Borg 386

Win 7 32 Home Premium, Win 7 64 Pro, Win 8.1, Win 10
 
 

Once you run the Symantec scan (hopefully you can), it would be wise to d/l Microsoft Security Essentials and Malwarebytes, and then still do a full scan on the system.

Then get the AVG disk and run that at startup.

You can't be too paranoid when it comes to PC safety

http://www.microsoft.com/security_essentials/

Malwarebytes

"Just because you're not paranoid doesn't mean they're NOT out to get you"
My System SpecsSystem Spec
12 Aug 2010   #28
1Bowtie

Windows 7 Home Premium 64 bit
 
 

I think the problem is the McAfee free trial is still there even though the trial ran out. Sometimes those free trials are hard to remove, espesically McAfee. Try unistalling through add/remove prog's in control panel prog's / featurers, then go to Windows Explorer and make sure the folders are gone from prog files, disk cleanup, then see what happens and let us know
My System SpecsSystem Spec
12 Aug 2010   #29
Borg 386

Win 7 32 Home Premium, Win 7 64 Pro, Win 8.1, Win 10
 
 

Quote   Quote: Originally Posted by 1Bowtie View Post
I think the problem is the McAfee free trial is still there even though the trial ran out. Sometimes those free trials are hard to remove, espesically McAfee. Try unistalling through add/remove prog's in control panel prog's / featurers, then go to Windows Explorer and make sure the folders are gone from prog files, disk cleanup, then see what happens and let us know
Interesting thought - I just had a huge debacle with my McAfee which is out of the system now. The last "upgrade" (and I use the term loosely) they issued a few days ago hosed some of my system and the AV itself. Even sys restore couldn't bring it back and every time I signed onto the web, it froze the entire PC - repeatedly.

McAfee Update (8/9/10) causes win 7 Problems

When I went to post something in the help section on the McAfee site, there were numerous complaints about that and something that has been a problem since May.

I would suggest she use Revo Uninstaller to get out all the stuff. I know McAfee has their own uninstaller, but if they mess up their own software so bad, how can you trust their uninstaller?
My System SpecsSystem Spec
12 Aug 2010   #30
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Quote   Quote: Originally Posted by 1Bowtie View Post
I think the problem is the McAfee free trial is still there even though the trial ran out. Sometimes those free trials are hard to remove, espesically McAfee. Try unistalling through add/remove prog's in control panel prog's / featurers, then go to Windows Explorer and make sure the folders are gone from prog files, disk cleanup, then see what happens and let us know
To add to what 1Bowtie suggested, the best way to remove any anti-malware program is to use the manufacturer's removal tool > McAfee > Info > Tool

The uninstaller is pretty good. I have not seen any problems with it.
My System SpecsSystem Spec
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 Virus in Comp!!




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