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Windows 7: i got a virus...HELP!

16 Sep 2010   #1
Shadowed s0ul

Windows 8 BETA
 
 
i got a virus...HELP!

hey guys i think my computer has a virus, or AOL does. When i open my email, i find almost 50 emails from email postmasters, like postmaster@hotmail.com, Mail delivery subsystem, and other postmasters. when i look at what the error was, it was stuff like "you were exepted into the circl-e of trust" or other spam sounding subjects. i send emails, but i dont send that many


also i attached a image of the problem




Attached Thumbnails
i got a virus...HELP!-capture.jpg  
My System SpecsSystem Spec
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17 Sep 2010   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Sounds like your email has been hijacked. Someone is using your address to send out mail to others. When they bounce they come back to you. It is a common practice with spammers.
Until the real experts get here, run your antivirus and download and run malwarebytes. Use the full scan and be sure to update malwarebytes before using. I am sure our experts are going to want to see the MB log. So be prepared and start the scan.
Malwarebytes' Anti-Malware: Malwarebytes
My System SpecsSystem Spec
17 Sep 2010   #3
JDobbsy1987

Windows 8.1 Pro x64
 
 

Hi Shadow,

Delete any emails that look suspicious, then run a full system scan with your Anti Virus.

Also do a full system scan with SuperAnti Spyware - SuperAnti Spyware
and Malwarebytes - Malwarebytes

See what they can find/clear.

Regards,
JDobbsy1987

*EDIT* richc46 got there before me
My System SpecsSystem Spec
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17 Sep 2010   #4
antharr

Windows 7 64x
 
 

Change your password for your email account after you have scanned as well.
My System SpecsSystem Spec
17 Sep 2010   #5
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Changing the password on a regular basis is always good advice. But if this hijacking is what I think it is the only solution is a new email address; the spammer is not actually using your email. Wait for the experts, they will be along shortly and give you definitive advice.
My System SpecsSystem Spec
17 Sep 2010   #6
Keiichi25

Windows 7 Ultimate x64 and Home Premium x64
 
 

You might also want to consider not using Aol as your mail provider. Mail providers like AOL, Yahoo, Hotmail and sometimes live get spoofed a lot by junk spammers.

While changing your password is a good suggestion, it only protects you as far as people accessing mail that you have on the server. It does not prevent others from still faking your e-mail to either send spam or malware.

Definitely consider running some AV scans and Malwarebyte's Anti-malware on your computer, but I have my suspicions that you might not have anything on your computer and someone else who you may be exchanging e-mails might have a spyware or malware that harvested your e-mail address and using it to spam itself out to others.
My System SpecsSystem Spec
17 Sep 2010   #7
Shadowed s0ul

Windows 8 BETA
 
 

kk i did a scan and saved the .txt log file for malwarebytes. it only found a trojan regestry key and the program itself, also i have alot of things on my email that i need, is there a way to get rid of the spammer w/o making a new one


Attached Files
File Type: txt mbam-log-2010-09-17 (15-45-20).txt (1.1 KB, 20 views)
My System SpecsSystem Spec
17 Sep 2010   #8
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

You will be helped by experts, just be patient.
My System SpecsSystem Spec
17 Sep 2010   #9
JDobbsy1987

Windows 8.1 Pro x64
 
 

As richc46 has said "wait for the experts"

But just a quick question, have you just ran malwarebytes or have you ran superanti spyware / full anti virus scan with your antivirus software??

Regards,
JDobbsy1987
My System SpecsSystem Spec
17 Sep 2010   #10
Shadowed s0ul

Windows 8 BETA
 
 

Quote   Quote: Originally Posted by JDobbsy1987 View Post
As richc46 has said "wait for the experts"

But just a quick question, have you just ran malwarebytes or have you ran superanti spyware / full anti virus scan with your antivirus software??

Regards,
JDobbsy1987
no, one at a time. first i shut down norton and then ran malwarebytes/ vice versa
My System SpecsSystem Spec
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 i got a virus...HELP!




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