Panda Anti-virus causing problem

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  1. Posts : 87
    Windows 7 Home Premium 64bit.
       #1

    Panda Anti-virus causing problem


    Hi Guys,
    I have an issue which is pretty annoying, every time I scan my computer with Panda Global Protection 2010, it found around 500 spywares. If I scan again 2 minutes after, Panda anti-virus still detect around 400-500 spywares. I don't know why it's doing this and how to make sure it doesn't appear again. The weirdest thing is at the end of the scan process, it says that neither viruses nor malicious software were found on your computer but you can see the 527 spywares/cookies in the report! Can you please let me know if you have anb idea what's causing this?
    Thanks,
    Yannik



    My Computer Specs:

    Windows Version:
    Windows 7 Home Premium

    System type:
    64-Bit Operating system

    Processor version:
    Intel ® Core (TM) i7 CPU 930 @ 2.80GHz 2.79GHz

    Installed Memory (RAM):
    6GB

    Hard Drive Capacity:
    1Tb

    Video Card:
    Graphics card manufacturer: ATI
    Graphics Chipset: Radeon HD 5700 Series
    Dedicated graphics memory: 1024 MB

    Sound Card:
    Manufacturer: Creative Sb-X-Fi
    Version 1.10.13
    DirectX Version: 10.0

    Motherboard:
    Manufacturer: Gigabyte
    Model type: X58A-UD3R
      My Computer


  2. Posts : 17,796
    Windows 10, Home Clean Install
       #2

    Go with another great AV. Why not try Microsoft Security Essentials, at least for a test.You can easily go back. I do not think that you will, however.
    You can see, if you truly have any virus.
      My Computer


  3. Posts : 87
    Windows 7 Home Premium 64bit
       #3

    I'll second what Richard said. I have yet to find anything with better integration and effectiveness than MSE. That said, is there any chance that your program is picking up AV definitions left by previous programs?
      My Computer


  4. Posts : 2,009
    Windows 7 Ultimate x86
       #4

    I suspect those are fake finds to show you, how effective the program works. Just follow Richards advice and see if MSE picks up any of those 400-500 issues.

    -DG
      My Computer


  5. Posts : 87
    Windows 7 Home Premium 64bit.
    Thread Starter
       #5

    Thanks guys for the feedback!
    It's funny because I've been using Panda AV for about 4-5 years and I never have this weird issue. The reason I don't really want to change AV is because I extended my AV plan for another 3 years which is quite expensive. One thing I know for sure is these bunch of issues showing on the Panda report are not in my computer because I followed the path of some of them and they have already been deleted so why showing these issues again when I'm doing a new fresh scan? The next thing I guess is the reach Panda directly!

    Thanks again,

    Yannik
      My Computer


  6. Posts : 17,796
    Windows 10, Home Clean Install
       #6

    The three year money is gone

    This is your choice
    Use an AV that may be causing problems
    or
    Use one that is tried and true
    Either way the money is gone.
      My Computer


  7. Posts : 3,028
    Windows 7 Ultimate (x64) SP1
       #7

    Panda is known for giving false positives. If I were you, I'd run an online scanner just to be sure and then, like the others here have suggested, I'd think about switching products.
      My Computer


  8. jav
    Posts : 713
    Windows 7 Ultimate x86 SP1
       #8

    Can we have screenshots please?
    It would be really helpful.


    tw33k said:
    Panda is known for giving false positives. If I were you, I'd run an online scanner just to be sure and then, like the others here have suggested, I'd think about switching products.
    500 false positives... ouch...

    The weirdest thing is at the end of the scan process, it says that neither viruses nor malicious software were found on your computer but you can see the 527 spywares/cookies in the report!
    ok, I have a guess..
    Actually I am more or less sure about it.
    1. detections are cookies (not that ones you eat , tracking cookies!)
    Panda (not an animal) probably just like most of the AVs detects and immediately removes it (most of the times), but it doesn't report it as malware/virus (because they are not).

    2. detections are inside system restore points....
    Look similar situation: Panda Security Forum • View topic - Suspicious files keep showing up

    So, as I mentioned earlier screenshot would be really helpful.

    P.S. you also direclty contact their support team:
    Panda Security Forum
      My Computer


  9. Posts : 87
    Windows 7 Home Premium 64bit.
    Thread Starter
       #9

    Hi,
    I've contacted their support team but they didn't really helped. I played with the setting a bit and I deleted the last few reports that were saved, I've uninstalled the Panda AV and did a fresh install so it looks ok now. Anyway, thanks a lot for the input guys, I appreciated it!

    Yannik
      My Computer


  10. Posts : 17,796
    Windows 10, Home Clean Install
       #10

    We wish you the best.
      My Computer


 
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