New
#11
Thanks very much for everyone's comments and input. It's really appreciated.
Looks as if MSE is the way to go.
Antivirus: MSE
Firewall: Online Armor / Comodo
Zonealarm has already been mentioned as causing trouble, but it´s also a bad firewall.
Windows firewall is also bad, i know because i´ve tested different firewalls with Comodo´s Leak Test (CLT) & CPIL, and Windows firewall wasn´t any good.
Outpost-free doesn´t work on Windows 7 (officially), although i discovered how to make it work.
I have used AVG Free in the past. You may want to consider that too...
MSE with MBAM
Leak tests aren't a good way of showing how well a firewall will protect you. Windows 7 Firewall is fine but if using an earlier Windows operating system, you should use a 3rd party firewall for outbound protection.
Just changing anti-virus isn't good enough, in my opinion. No anti-virus is 100%, especially against rogue/fake applications.
You should educate them more on what they should look out for. If you don't have the time, find a good article that you can link them all to/print out. An example regarding fake anti-virus:
Show them what their anti-virus' pop-up should look like. If they get a message claiming an infection, whether or not it looks like it comes from their anti-virus or something else, tell them to close their browser (though, some malicious scripts will prevent it), update their anti-virus and on-demand anti-malware and do a complete/full, successive scan.