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Windows 7: Malwarebytes Finds 2 Threats Won't Go Away

21 Oct 2010   #11

Windows 7 & Windows Vista Ultimate

Quote   Quote: Originally Posted by Lemur View Post
The OP had disappeared... at least for now.
Perhaps he is in a different time zone or tied up with work or school and will return.

Quote   Quote: Originally Posted by dajogejr View Post
I turn off any kind of system restore/backup, boot into safe mode and run it in Safe.
Then I run it again and again until I get a clean run.
Then I'll run it in normal Windows mode to make sure.

Maybe I'm old school...but windows with out all the bells and whistles running is quicker to scan and easier to remove nasties in safe mode.
Hi, jajogejr.

I am indeed "old school" and to me that means NOT turning off System Restore. If there is a false/positive during clean-up or a critical file removed, the only option at that point may be a complete format and fresh install. Although a clean install may be a wise move with certain types of malware, the option to save critical documents may well be lost.

My recommendation is to create a fresh restore point after cleanup and then remove all but that last point with Disk Cleanup.

My System SpecsSystem Spec
21 Oct 2010   #12

7 Pro 64 Bit

And I clean up plenty of computers...
If turning off system restore and cleaning results in a non-operating system, I resort to a repair install.
If that fails, it was time to save data (slave mode) and do a fresh install anyways.

I get paid to be quick and get the job done right. I equate a virus/trojan/malware infection to brain surgery.
Sometimes, you just don't know how it's going to end up.

Long ago...I could spend hours and hours trying to fix PCs, etc. I don't need the practice any more...I am the professional now. I stay busy with referrals and work due to being speedy and thorough...

I completely understand your point if it were my PC for my personal use. But when it's the customer's dime...I just get it done quickly and efficiently...:)
My System SpecsSystem Spec
21 Oct 2010   #13


When malwarebytes can't remove something, write down the location of the file(s), then boot to the windows install disk and manually delete them with a command prompt or alternatively (and much easier), create a bootable ubuntu flash drive and delete them that way.
My System SpecsSystem Spec

21 Oct 2010   #14

Windows 7 & Windows Vista Ultimate

Yes, dajogejr, when in the business of fixing PCs it is different than what the home computer user faces. In your case, time is money. The average home user does not have a backup and would have no clue how to connect another drive as slave to retrieve data.
My System SpecsSystem Spec
21 Oct 2010   #15

Windows 10 Pro x64, Arch Linux

Using this might help: Kaspersky Rescue Disk 10
My System SpecsSystem Spec

 Malwarebytes Finds 2 Threats Won't Go Away

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