Please Help I dont know what the problem is HELP

Page 1 of 2 12 LastLast

  1. Posts : 3
    Windows 7 Home Premium 64bit
       #1

    Please Help I dont know what the problem is HELP


    Hi, i am suffering problems when using software, i have downloaded a free trial for Sony Vegas and Nero 10 from the offical websites but, i get this yellow box coming up saying" These Files Cannot be Opened" Windows Internet security has blocked etc it wont let me install or remove or change any programs, i recently had a virus which my avg has found and removed, i have restored my laptop to before i started having the problem which failed to complete and my laptop wouldnt boot up after several tries, when it did i still had the problem, HELP
      My Computer


  2. Posts : 1,036
    Winbdows 7 ultimate x64 | Ubuntu 12.04 x64 LTS
       #2

    Windows internet security..? Clearly a rogue AV.
    Download Malwarebytes' Anti-Malware. It should get rid of the infection.
    Malwarebytes
    Make sure the Update Malwarebytes.... field is checked.
      My Computer


  3. Posts : 3
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    i get the same yellow box again mate
      My Computer


  4. Posts : 1,180
    Windows 7 Ultimate
       #4

    Mardave123 said:
    i get the same yellow box again mate
    You downloaded and ran a full scan in Malwarebytes, and rebooted in 14 minutes?

    If not, do that.
      My Computer

  5.    #5

    Run a full scan of your AV as well.

    A persistent infection often requires wiping the HD with zeroes to clean reinstall the OS. Back up data to quarantine until it is scanned with AV and Malwarebytes.
    SSD / HDD : Optimize for Windows Reinstallation
      My Computer


  6. Posts : 568
    Win7 x64 Ultimate SP1
       #6

    Did Malwarebytes find anything?
    Also Remove any AV's ' Nero and Sony Vegas and install Microsoft Security Essentials.

    Ken
    Last edited by ken9122; 27 Oct 2010 at 15:07. Reason: typo
      My Computer


  7. Posts : 3
    Windows 7 Home Premium 64bit
    Thread Starter
       #7

    ok i have run malwarebytes it found 3 infections i removed them and re-booted that did nothing my av found nothing and i cant uninstall vegas or nero coz i get that box again
      My Computer


  8. whs
    Posts : 26,210
    Vista, Windows7, Mint Mate, Zorin, Windows 8
       #8

    It sounds like your virus is still around and it does not seem to be an easy one to deal with. I would take drastic measures - e.g. reinstall after wiping the disk clean. If you have to save data, run it thru an on-line scanning.
      My Computer


  9. Posts : 1,036
    Winbdows 7 ultimate x64 | Ubuntu 12.04 x64 LTS
       #9

    Download and run http://download.bleepingcomputer.com/grinler/rkill.exe
    A command window will open. Let it run.
    Now, try to remove those programs.
    Note- don't reboot after running rkill.
      My Computer


  10. Posts : 441
    Windows 7 Ultimate 32bit
       #10

    hmmm.............. nobody seems to have thought of the Bios Virus. Could it be? Just my thoughts. ( I know nothing about it except that I have heard about it, and it says when all else fails think of it. :))
      My Computer


 
Page 1 of 2 12 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 04:26.
Find Us