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Windows 7: AVG Install Error

27 Oct 2010   #1

Windows 7 Home Premium 64-bit
AVG Install Error

After Avast semi-failed me ( I happened to check the logs and saw I'd been infected for three weeks. I don't know how or why, but it didn't alert me.), I looked around and decided to go with AVG free. Got the download and have tried to install it, but it always pops up :

Error code: 0xEoo10015
Error message: Item of that name doesn't exist in actual section
The initialization of the online contact addresses failed.

I am at a loss. I have rebooted, re-downloaded, removed the UAC.... Nothing.

My System SpecsSystem Spec
27 Oct 2010   #2

Win 7 Ultimate 64-bit. SP1.

Hello thalictra,

Did you successfully remove the infection from your system?
Did your computer come with an Anti Virus pre installed?

How did you remove Avast?
If you did NOT use the Avast Uninstall Tool I would suggest that you now do so.
avast! Uninstall Utility

Re AVG - It may NOT install correctly if any remnants of Avast exist. It may be an idea to also run the AVG Remover Tool as well.
AVG - Download tools

NOTE - As you are not protected by an Anti Virus I would suggest that you download both Uninstall Tools & safe them to your desktop. Go offline before actually using both.

Well done on filling in your System Specs.
My System SpecsSystem Spec
27 Oct 2010   #3

Windows 7 Home Premium 64-bit

Now I can't even get Windows Defender going. I'll do as you say. Thanks for such a speedy reply, and for the compliment! :)
My System SpecsSystem Spec

27 Oct 2010   #4

Win7 x64 Ultimate SP1

After you follow JMH,s instructions download and run Malwarebytes to clean your system.
My System SpecsSystem Spec
28 Oct 2010   #5

Windows 7 Home Premium 64-bit

Thank you, JMH and ken9122! I'd be happy to Rep you both, if I knew what that was.

A little background on myself: My name is Marjorie. Until last March, I had a machine from '98, with WIN98 installed. I have just now learned how to use Task Manager for the old CTRL+ALT+DEL. On my PC, I created a 2nd (child's) User Account for a housemate addicted to Facebook.

So, I had been using Avast free and PC Tool's Firewall.

When I discovered the infection in Avast's log, I ran a thorough scan with Avast. Apparently it had mostly cleaned the infection because it only came up with some items it couldn't scan in Windows\temp. I ran CC Cleaner to get rid of those. I forgot to untick the Avast logs so I lost that info. Then I went to Housecall, which found 2 JAVA_LOADER.HLL, labelled them Trojans, and reported them fixed.

Yesterday, after I ran both the Avast and AVG uninstallers. I remembered I had considered the Comodo combination Firewall and Anti-Virus and downloaded the installer. Comodo gets high reviews and would do both tasks well, so I decided on it. I
uninstalled PC Tool's Firewall, found and used an uninstall tool for it, too.

I tried to install Comodo, and got "The network firewall is not functioning properly!" I got its uninstall tool (CIS Clean-up), ran it, rebooted, tried again. Same result. I ran diagnostics, it made a report. I didn't understand most of the report but could see that unknowingly, I had Microsoft Security Essentials running. I'm guessing that when I was trying to get Windows Defender and Firewall going, they didn't seem to do anything because they were already running. I finally got them turned off, uninstalled, rebooted, ran Comodo's uninstaller again. Install still failed. I went ahead and ran a thorough virus scan. It reported and cleaned:


C:\Program Files\PC-Doctor for Windows\TSDiag2.exe"

Meantime, I checked out Comodo's forum but those people play in the registry and I'm not allowed in there.

I still had SuperAnti-Spyware 4.4 running. I have now uninstalled it

This morning, I ran Malwarebytes' full scan and it says I am clean!

Comodo's final report blames its failure on "Incompatible software":

C:\Windows\system32\Dwm.exe">. The report is very long and I

am just looking at what is listed below where it says "Failed". Now I have MbAM installed. I'll uninstall that as directed at:

Then, I'll try installing Comodo again. If it doesn't work... ??.

One problem I had was booting into Safe Mode. It was my first try on this machine, and it was as if F8 wasn't functioning. I even tested it as volume control in WMP --it worked. But I never did get into Safe Mode.
My System SpecsSystem Spec
28 Oct 2010   #6

Windows 7 Home Premium 64-bit
AVG Install Error

Failed again. Maybe I should go back and try AVG.
My System SpecsSystem Spec
28 Oct 2010   #7

Windows 7 Home Premium 64 Bit

It sounds like you have a lot of problems from previous software you use to have on your PC... UNINSTALL ALL OF IT, and then start from scratch with a NEW anti-virus, and a NEW firewall of your choice, but as always, I recommend MSE and Comodo.

I think you may have downloaded some bad files, thinking it's something that you wanted...

Give MSE another try after you remove everything... If you need help, come back and give details on what is bothering you and I will help.

I also use to use AVG, till I noticed I ALWAYS had problems with it. Why not switch to Microsoft Security Essentials (MSE)? It's 100% free, and it's one of the best out there. Uses VERY little resources, and runs flawlessly.

3rd Place rank.

MSE Summary/Download site.
My System SpecsSystem Spec
28 Oct 2010   #8

Windows 7 Home Premium 64-bit

Uninstall all my software? I have uninstalled all protection software and am here naked now. I had also gone into C/: Program Data, and deleted an old AVG folder, the Mbam folder, and a Norton folder that came installed. Sure, I can do MSE. I would have preferred Comodo.
My System SpecsSystem Spec
28 Oct 2010   #9

Win 7 Ultimate 64-bit. SP1.

It would appear that some of your current problems may be the result of having played around with too many Anti Virus programs that have not been completely uninstalled.
I see you now list Norton as having been on your OS as well. Did you use the appropriate uninstall tool to [hopefully] remove Norton from your system?
My System SpecsSystem Spec
28 Oct 2010   #10
Microsoft MVP

Windows 7 Ultimate 32bit SP1

As JMH said above, you will need the Norton uninstall tool Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support
You can't just delete a program folder, the program has to be uninstalled from "Programs and Features" found in the Control panel.

Malwarebyte's Anti-Malware is an application that you want to keep!!

You apparently have a backdoor Trojan.
Backdoor Trojans provide the author or ‘master’ of the Trojan with remote ‘administration’ of victim machines. Unlike legitimate remote administration utilities, they install, launch and run invisibly, without the consent or knowledge of the user. Once installed, backdoor Trojans can be instructed to send, receive, execute and delete files, harvest confidential data from the computer, log activity on the computer and more.
If your computer was used for online banking or has credit card information on it, all passwords should be changed immediately to include those used for email, eBay and forums.
You should consider them to be compromised.

They should be changed by using a different computer and not the infected one, if not an attacker may get the new passwords and transaction information.
Banking and credit card institutions should be notified of the possible security breech.

More info can be found below:
How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
How to report ID theft, fraud, drive-by installs, hijacking and malware? Security |, ISP Information
When should I re-format? How should I reinstall?
When should I re-format? How should I reinstall? Security |, ISP Information

Let's flush your DNS cache by doing this:
Open a command prompt, right click on it to run as Administrator. Type or Copy/paste ipconfig /flushdns press 'enter'
It will say 'successful DNS flush when finished.

Next, Repair MS's Hosts file.
Download the HostsXpert 4.3 - Hosts File Manager.
  • Unzip HostsXpert 4.3 - Hosts File Manager to a convenient folder such as C:\HostsXpert
  • Click HostsXpert.exe to Run HostsXpert 4.3 - Hosts File Manager from its new home
  • Click "Make Hosts Writable?" in the upper right corner (If available).
  • Click Restore Microsoft's Hosts file and then click OK.
  • Click the X to exit the program.
  • Note: If you were using a custom Hosts file you will need to replace any of those entries yourself.

After doing this ...
Download ATF Cleaner Welcome to the Frontpage - Right click to run as Administrator.
Click "Main" > check 'select all' (except prefetch) this first time using it, then click "Empty Selected". Do the same for FireFox or Opera if you use either of those browsers.
Finally go to Control Panel > Internet Options.
On the General tab under "Temporary Internet Files" Click "Delete Files".
Put a check by "Delete Offline Content" and click OK.

Now try to download
If you haven't activated your Windows 7 key yet, you'll need to do so first.
Run a full scan after updating virus definitions.

Reboot your computer and download all Windows critical updates.

Let me know how you're doing.
My System SpecsSystem Spec

 AVG Install Error

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