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Windows 7: Trojan.Agent

30 Dec 2010   #11
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Hi,

Ah if Jacee is helping you then you have expert help. I imagine she has already recommended both anti-virus (such as MSE) and anti-malware (such as MBAM) to you, in addition to having your Firewall turned on, so I can't really add more to that.

Get those scans done, and then post back here with the results.

Regards,
Golden


My System SpecsSystem Spec
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30 Dec 2010   #12
FCUSA

Windows 7 Home Premium 64bit
 
 

Yes, that is exactly the road we are taking!

I just did a full MBam and all is well. Will do the other scans tomorrow.

Thank you again & best wishes for the New Year!!
My System SpecsSystem Spec
30 Dec 2010   #13
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

No worries - happy to help
My System SpecsSystem Spec
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31 Dec 2010   #14
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

First, download TFC by Old Timer TFC - Temp File Cleaner by OldTimer - Geeks to Go Forums and save it to your desktop.

Save any unsaved work. TFC will close ALL open programs including your browser!

Double-click on TFC.exe to run it. If you are using Vista/Windows 7 right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
***Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.

Next, run a full MBam scan.
My System SpecsSystem Spec
31 Dec 2010   #15
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Also, scroll down to Tony Klein's post for explanation PUM.Hijack.StartMenu Update MalwareBytes Issues (two) - Security | DSLReports Forums-
My System SpecsSystem Spec
31 Dec 2010   #16
FCUSA

Windows 7 Home Premium 64bit
 
 

Golden -

Here is the log from last evening - I may be slow, but I try! BTW, your instructions getting to those logs were excellent, thanks!

Jacee -
I will get TFC done now - thank you so much!


Attached Files
File Type: txt mbam-log-2010-12-30 (22-39-45).txt (895 Bytes, 3 views)
My System SpecsSystem Spec
31 Dec 2010   #17
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

No worries FCUSA.

I'll step back from this a bit now so that Jacee (who is far more experienced in this than me) can guide you through this cleanly, but I'd like to follow the thread if thats OK.

Jacee : thanks for posting the link to the PUM hit. I got this on a guaranteed clean XP system recently, but never made any changes to the Start menu. The effect seems innocous at any rate, if I understand Tony Klein's post correctly.
My System SpecsSystem Spec
31 Dec 2010   #18
FCUSA

Windows 7 Home Premium 64bit
 
 

I cannot seem to ahead on all this. I had to restart computer because there was an update and now it shows the update failed. I am sure this belongs in another section but I have attached a snip anyway. Can I proceed with TFC etc without addressing this first?


Attached Thumbnails
Trojan.Agent-failedinstall123110.png  
My System SpecsSystem Spec
31 Dec 2010   #19
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Yes.
My System SpecsSystem Spec
31 Dec 2010   #20
FCUSA

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Jacee View Post
Also, scroll down to Tony Klein's post for explanation PUM.Hijack.StartMenu Update MalwareBytes Issues (two) - Security | DSLReports Forums-
OK - I have read this (thank you) but have already removed it? What kind of problems might I be expecting
My System SpecsSystem Spec
Reply

 Trojan.Agent




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