Hi,
Ah if Jacee is helping you then you have expert help. I imagine she has already recommended both anti-virus (such as MSE) and anti-malware (such as MBAM) to you, in addition to having your Firewall turned on, so I can't really add more to that.
Get those scans done, and then post back here with the results.
Regards,
Golden
Yes, that is exactly the road we are taking!
I just did a full MBam and all is well. Will do the other scans tomorrow.
Thank you again & best wishes for the New Year!!
First, download TFC by Old Timer TFC - Temp File Cleaner by OldTimer - Geeks to Go Forums and save it to your desktop.
Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. If you are using Vista/Windows 7 right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
***Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
Next, run a full MBam scan.
Also, scroll down to Tony Klein's post for explanation PUM.Hijack.StartMenu Update MalwareBytes Issues (two) - Security | DSLReports Forums-
Golden -
Here is the log from last evening - I may be slow, but I try! BTW, your instructions getting to those logs were excellent, thanks!
Jacee -
I will get TFC done now - thank you so much!
No worries FCUSA.
I'll step back from this a bit now so that Jacee (who is far more experienced in this than me) can guide you through this cleanly, but I'd like to follow the thread if thats OK.
Jacee : thanks for posting the link to the PUM hit. I got this on a guaranteed clean XP system recently, but never made any changes to the Start menu. The effect seems innocous at any rate, if I understand Tony Klein's post correctly.
I cannot seem to ahead on all this. I had to restart computer because there was an update and now it shows the update failed. I am sure this belongs in another section but I have attached a snip anyway. Can I proceed with TFC etc without addressing this first?
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