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#11
If that doesn't clear it up you could look at TeamViewer, it lets someone who you choose, to take over the PC and try and figure out what's wrong with it. But that's very last case. Myself or someone from here would be glad to help you if it comes down to that. But my motto is "Give a man a fish, you feed him for 1 night, Teach the man to fish, you feed him for a lifetime." So rather than have someone do it for you, it's probably best to learn for yourself. But as I said, let us know if things change
EDIT: Make sure your Aunt doesn't click on those "YOU WIN A FREE _______" Ads, my mom does that a lot, then wonders why her PC is slow