Help with Virus Damage


  1. Posts : 1
    Windows 7 Professional 64bit
       #1

    Help with Virus Damage


    Hi
    Recently a virus managed to get onto my computer.
    My anti virus detected and stoped it, but not before it did some damage.
    I quickly deleted the virus, which may not have been the best move, since I now don't know which virus it was.

    While I believe I've gotten rid of the virus and all scans have come up clean, I'm now having problems with my user account.

    Firstly a number of programs which are supposed to auto start up when I log on now don't. Most importantly my Anti virus program. Though it starts up fine when I use the icon. The only exception to this is Steam.

    Secondly task manager no longer wants to switch to administrator mode.
    When I press "Show proccess from all users" nothing happens.
    However when I launch task manager from the start menu as administrator it works just fine.

    Thirdly I get numerous programs being blocked by internet security options.
    these only seem to occur when a program is indirectly launched. E.g ARM.exe when I run adope acrobat reader, or the windows firewall advanced settings when launced from control panel (it works fine when I open it through explorer).
    When investicating this I found that internet properties/ security has 5 Zones.
    Internet, Local intranet,Trusted sites,Restricted And My computer.
    however My computer has an odd icon with a key symbol, and shows nothing when I click on it.
    Help with Virus Damage-untitled.png

    My System Restores before the virus have been completly corrrupted, and I reallly don't want to have to reinstall everything so if any one could help me fix this damage, I would appreciate it.

    Thanks
      My Computer


  2. Posts : 197
    Windows 7 Enterprise x64
       #2

    Do you still have your install disc? You could try repairing your installation with it:


    Repair Install

    You can also try this to help fix your IE:

    How to reset Internet Explorer settings

    You may also want to scan your PC with MalwareBytes to make sure everything has been removed.

    Hope this helps,

    Bill
      My Computer


  3. Posts : 296
    Windows 7 baby ! : D
       #3

    If all else fails format and reinstall
      My Computer


  4. Posts : 2,298
    Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
       #4

    daeth said:
    Hi
    Recently a virus managed to get onto my computer.
    My anti virus detected and stoped it, but not before it did some damage.
    I quickly deleted the virus, which may not have been the best move, since I now don't know which virus it was.

    While I believe I've gotten rid of the virus and all scans have come up clean, I'm now having problems with my user account.

    Firstly a number of programs which are supposed to auto start up when I log on now don't. Most importantly my Anti virus program. Though it starts up fine when I use the icon. The only exception to this is Steam.

    Secondly task manager no longer wants to switch to administrator mode.
    When I press "Show proccess from all users" nothing happens.
    However when I launch task manager from the start menu as administrator it works just fine.

    Thirdly I get numerous programs being blocked by internet security options.
    these only seem to occur when a program is indirectly launched. E.g ARM.exe when I run adope acrobat reader, or the windows firewall advanced settings when launced from control panel (it works fine when I open it through explorer).
    When investicating this I found that internet properties/ security has 5 Zones.
    Internet, Local intranet,Trusted sites,Restricted And My computer.
    however My computer has an odd icon with a key symbol, and shows nothing when I click on it.
    Help with Virus Damage-untitled.png

    My System Restores before the virus have been completly corrrupted, and I reallly don't want to have to reinstall everything so if any one could help me fix this damage, I would appreciate it.

    Thanks
    Reinstall is Last option - May I suggest a System File Check

    See SFC /SCANNOW Command - System File Checker For More Information

       Note
    This may not fix the Problem(s) and I would recommend running the scan 3 Times for System file checker can only fix a certain amount of corrupt files at a time


    Also could you please tell us what Anti-Virus you are using and can you access Windows Firewall?

    Many Thanks,
    Josh
      My Computer


  5. 7mm
    Posts : 52
    Windows 7 Pro. 64 Bit + Back|Track 5 (Both Updated)
       #5

    A quick action I would take is boot in to safe mode first as there's a very little / no chance of virus running in the memory there. Now run Malwarebyte's Antimalware in full scan mode. Then run SUPERAntispyware, also in full scan. These scans & removal might not bring your OS to the full health, but it will stop infection from spreading all over. Good luck.
      My Computer


  6. Posts : 7,878
    Windows 7 Ultimate x64
       #6

    Shadowjk said:
    Reinstall is Last option - May I suggest a System File Check
    If you get something on your computer and your AV stops it before any damage is done...then I agree.

    However, if there is damage done and a few strange anomolies...i'd either put an image back down or format and start over without thinking twice. It's just not worth having your identity compromised or personal information lost if something is running in the background that you simply don't know about.

    That's just my opinion on the subject. You may or may not agree.
      My Computer


 

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