Microsoft Security Essentials refuse to open!


  1. Posts : 1
    Windows 7 64 bit
       #1

    Microsoft Security Essentials refuse to open!


    Hi,

    When i'm clicking on the MSE icon, a windows pop-up and disappear automatically. I try to restart then my cpu ask me if I want to allow web component/"messenger.exe" (??). What should a do? Try to reinstall MSE, download a new Spyware, or ???. I hope i've been clear... Thank you for helping.
      My Computer


  2. Posts : 7,781
    Win 7 32 Home Premium, Win 7 64 Pro, Win 8.1, Win 10
       #2

    Try d/l ing and running the Malicious software removal tool, do a full system scan and see what it finds. Also try d/l ing Malwarebytes and do a full system scan. Once you update Malwarebytes, do the scans disconnected from the net.

    If you have problems running those, then your system may be seriously compromised by a virus or malware. Post back & let us know the results. Initial Google searches point to a possible infection.

    Also, you may wish to consider d/l ing and re-installing MS Security essentials.

    Download details: Microsoft® Windows® Malicious Software Removal Tool (KB890830) x64

    http://www.microsoft.com/security_essentials/

    Malwarebytes

    Troj/Mdrop-DHC Trojan - Sophos security analysis

    Edit: I found this on a Malwarebytes log online:

    c:\program files\common files\microsoft shared\web components\messenger.exe (Malware.Gen) -> Quarantined and deleted successfully.
    If it's the same thing you're seeing, Malwarebytes should be able to delete it.
    Last edited by Borg 386; 17 Mar 2011 at 16:14.
      My Computer


 

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