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#1
How to troubleshoot this malware
I have a customer running XP who apparently was hit with malware. It was intercepted by the AV, but something went wrong. Now the system boots to the desktop, however almost all EXE files will not run - clicking an EXE produces an error where Windows asks what application is associated with the extension. There is no way to access the registry and F8 boot key options are disabled blocking access to SAFE mode and Hidden Admin account. I'm not sure how to troubleshoot. Task Manager runs but doesn't show an obvious malware process. All the usual malware load points, such as Startup folders and App Data folders for current user and All Users are clean. I've prepared the customer for a backup and complete reinstall, but if there's a way to get antimalware running on the system I'd like to try and check it. TIA