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Windows 7: super virus

06 Apr 2011   #1
DrBejar

Windows 7 Professional x64
 
 
super virus

Hi everyone!
My friend told me she has a bunch of virus on her computer and she has two account on the computer.One is the admin and other is the guest, she said that she canít do anything on the admin account only on the guest. Also she didnít tell me specifically what happens, but how do I remove it?
When I get more details about what happens Iíll edit my post.

How would I boot into safe mode, like when I start up itís F8, but if that doesnít work I have to change it in the msconfig. What if I canít run the msconfig? I know I can do safe mode try that, but if that doesnít work what other option is there? I also wanted to know that if I have to reinstall windows, can I give her a copy of windows that I have.I used it once with the license and then about 4 months later I went to windows 7.

oh, what if i install malwarebytes and see if that works to?


My System SpecsSystem Spec
.
06 Apr 2011   #2
HonorGamer

Windows 8.1 Pro x64
 
 

get a usb device and download a anti virus onto that. transfer it to her computer, and install. do a virus scan, and see if you can find any viruses. If so do as recommended. If you can't get anything to work, the only thing i could recommend is to wipe the HDD completely(possibly a DoD 7 lap over right). And then re-install windows.
My System SpecsSystem Spec
06 Apr 2011   #3
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Quote   Quote: Originally Posted by DrBejar View Post
Hi everyone!
My friend told me she has a bunch of virus on her computer and she has two account on the computer.One is the admin and other is the guest, she said that she canít do anything on the admin account only on the guest. Also she didnít tell me specifically what happens, but how do I remove it?
When I get more details about what happens Iíll edit my post.

How would I boot into safe mode, like when I start up itís F8, but if that doesnít work I have to change it in the msconfig. What if I canít run the msconfig? I know I can do safe mode try that, but if that doesnít work what other option is there? I also wanted to know that if I have to reinstall windows, can I give her a copy of windows that I have.I used it once with the license and then about 4 months later I went to windows 7.

oh, what if i install malwarebytes and see if that works to?
Use Malwarebytes in safe mode with networking
My System SpecsSystem Spec
.

06 Apr 2011   #4
HonorGamer

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by yowanvista View Post
Quote   Quote: Originally Posted by DrBejar View Post
Hi everyone!
My friend told me she has a bunch of virus on her computer and she has two account on the computer.One is the admin and other is the guest, she said that she canít do anything on the admin account only on the guest. Also she didnít tell me specifically what happens, but how do I remove it?
When I get more details about what happens Iíll edit my post.

How would I boot into safe mode, like when I start up itís F8, but if that doesnít work I have to change it in the msconfig. What if I canít run the msconfig? I know I can do safe mode try that, but if that doesnít work what other option is there? I also wanted to know that if I have to reinstall windows, can I give her a copy of windows that I have.I used it once with the license and then about 4 months later I went to windows 7.

oh, what if i install malwarebytes and see if that works to?
Use Malwarebytes in safe mode with networking
Wouldn't this mainly be a virus to do this? Or could Mal-ware do this as well?
My System SpecsSystem Spec
06 Apr 2011   #5
DrBejar

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by HonorGamer View Post
get a usb device and download a anti virus onto that. transfer it to her computer, and install. do a virus scan, and see if you can find any viruses. If so do as recommended. If you can't get anything to work, the only thing i could recommend is to wipe the HDD completely(possibly a DoD 7 lap over right). And then re-install windows.

what type of anti virus can i get to help?
what's a DoD 7 lap?
My System SpecsSystem Spec
06 Apr 2011   #6
DrBejar

Windows 7 Professional x64
 
 

i have Mal-ware download already, so i install it in safe mode?
My System SpecsSystem Spec
06 Apr 2011   #7
HonorGamer

Windows 8.1 Pro x64
 
 

Quote:
what type of anti virus can i get to help?
what's a DoD 7 lap?
You could get Microsoft security Essentials(which I use, and most of the people here). Or i also recommend Avast! Free Anti-Virus.

And DoD wiper is a department of Defense hard drive wiper that writes zero's to the drive, and not missing anything. It goes over the HDD 7 times to make sure everything is zero'd.

Quote:
i have Mal-ware download already, so i install it in safe mode?
Yes, but make sure you do the same with that as the anti-virus.
My System SpecsSystem Spec
06 Apr 2011   #8
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Hi DrBejar,

First thing is first : malware and viruses are exactly the same thing. Malware is a general term used to describe any malicious software, be it classic viruses, worms, trojans etc.

I very strongly recommend following yowanvistas advice : download, install, update and run a FULL scan using Malwarebytes in Safe Mode with Networking. Post the results here. Once we know what types of infections you have, we can tackle this further.

For your information, DoD7 refers to a secure wipe of hard disk using a Department of Defense algorithm that writes to the disk 7 times. Its a waste of time and effort : you can clean a disk of any malware just as easily by doing a secure wipe of the disk using the CLEAN ALL command of Windows DISKPART.

Let me know if you need more help or guidance.

Regards,
Golden
My System SpecsSystem Spec
06 Apr 2011   #9
DrBejar

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by Golden View Post
Hi DrBejar,

First thing is first : malware and viruses are exactly the same thing. Malware is a general term used to describe any malicious software, be it classic viruses, worms, trojans etc.

I very strongly recommend following yowanvistas advice : download, install, update and run a FULL scan using Malwarebytes in Safe Mode with Networking. Post the results here. Once we know what types of infections you have, we can tackle this further.

For your information, DoD7 refers to a secure wipe of hard disk using a Department of Defense algorithm that writes to the disk 7 times. Its a waste of time and effort : you can clean a disk of any malware just as easily by doing a secure wipe of the disk using the CLEAN ALL command of Windows DISKPART.

Let me know if you need more help or guidance.

Regards,
Golden

I see and when you say do it on a network, you mean have the computer like connected to the internet? sorry trying to know the right stuff
My System SpecsSystem Spec
06 Apr 2011   #10
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Thats correct.
My System SpecsSystem Spec
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