super virus

Hi everyone!
My friend told me she has a bunch of virus on her computer and she has two account on the computer.One is the admin and other is the guest, she said that she can’t do anything on the admin account only on the guest. Also she didn’t tell me specifically what happens, but how do I remove it?
When I get more details about what happens I’ll edit my post.

How would I boot into safe mode, like when I start up it’s F8, but if that doesn’t work I have to change it in the msconfig. What if I can’t run the msconfig? I know I can do safe mode try that, but if that doesn’t work what other option is there? I also wanted to know that if I have to reinstall windows, can I give her a copy of windows that I have.I used it once with the license and then about 4 months later I went to windows 7.

oh, what if i install malwarebytes and see if that works to?

DrBejar said:

Hi everyone!
My friend told me she has a bunch of virus on her computer and she has two account on the computer.One is the admin and other is the guest, she said that she can’t do anything on the admin account only on the guest. Also she didn’t tell me specifically what happens, but how do I remove it?
When I get more details about what happens I’ll edit my post.

How would I boot into safe mode, like when I start up it’s F8, but if that doesn’t work I have to change it in the msconfig. What if I can’t run the msconfig? I know I can do safe mode try that, but if that doesn’t work what other option is there? I also wanted to know that if I have to reinstall windows, can I give her a copy of windows that I have.I used it once with the license and then about 4 months later I went to windows 7.

oh, what if i install malwarebytes and see if that works to?

Use Malwarebytes in safe mode with networking

HonorGamer said:

get a usb device and download a anti virus onto that. transfer it to her computer, and install. do a virus scan, and see if you can find any viruses. If so do as recommended. If you can't get anything to work, the only thing i could recommend is to wipe the HDD completely(possibly a DoD 7 lap over right). And then re-install windows.

what type of anti virus can i get to help?
what's a DoD 7 lap?

i have Mal-ware download already, so i install it in safe mode?

Golden said:

Hi DrBejar,

First thing is first : malware and viruses are exactly the same thing. Malware is a general term used to describe any malicious software, be it classic viruses, worms, trojans etc.

I very strongly recommend following yowanvistas advice : download, install, update and run a FULL scan using Malwarebytes in Safe Mode with Networking. Post the results here. Once we know what types of infections you have, we can tackle this further.

For your information, DoD7 refers to a secure wipe of hard disk using a Department of Defense algorithm that writes to the disk 7 times. Its a waste of time and effort : you can clean a disk of any malware just as easily by doing a secure wipe of the disk using the CLEAN ALL command of Windows DISKPART.

Let me know if you need more help or guidance.

Regards,
Golden

I see and when you say do it on a network, you mean have the computer like connected to the internet? sorry trying to know the right stuff