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Windows 7: trojan damage, please help!

19 Apr 2011   #1
ap0calyptic

win 7
 
 
trojan damage, please help!

yesterday I surfed some auto traffi exchanges and suddenly acrobat reader popup came up and I clicked 'open', cause I thought it was of some file I downloaded, after that acrobat opened a popup saying something 'this action is not allowed' and windows defender showed message I got a trojan and I cliked to disifect it and on desktop I noticed all my folders were hidden-greyed out, I restarted and all my stuff from desktop was gone except shortcuts to some programs, went to restore points and there was none, so it seems this trojan deleted all my restore points+ damaged my files, because when I tried to open those hidden folders' files (I had to set folders to show hidden folders first to see them at all) it said I don't have permission or that they can't be accessed...now I'm doing full scan with kaspersky, spybot and windows defender, but still my folders are greyed out and somehow disk assistance seemed to fix my files, so I can open them again, but everything is still greyed out and ati catalyst always reports it stopped working when I restart it also some other programs have error starting saying I don't have the right permissions...please help me!

I could first use some help on where in events log can I find this report on trojan, so first we know what trojan I'm dealing with?


My System SpecsSystem Spec
.
19 Apr 2011   #2
Orbital Shark

 
 

Hi,

I would advise (as well as the other scans you done) performing a full system scan with MalwareBytes and it will give a text log of anything it finds.
My System SpecsSystem Spec
19 Apr 2011   #3
ap0calyptic

win 7
 
 

Quote   Quote: Originally Posted by Orbital Shark View Post
Hi,

I would advise (as well as the other scans you done) performing a full system scan with MalwareBytes and it will give a text log of anything it finds.
thank you, tho I don't know why , but whenever I installed malwarebytes and did scans my sytem would get all slow and eventually on every booting it went into repairing console and I couldn't do anything other than reainstalling my windows, so I'd rather use some other program...can you suggest any other, please?
My System SpecsSystem Spec
.

19 Apr 2011   #4
SoBored

Windows 7 Home Premium 64bit.
 
 

[QUOTE=ap0calyptic;1356279]
Quote   Quote: Originally Posted by Orbital Shark View Post
Hi,
...can you suggest any other, please?
HitmanPro

SuperAntiSpyware

You should consider installing a program called EMET...

Protecting your Windows PC with Microsoft EMET 2.0 - rationallyPARANOID.com

EMET - A new Windows security mitigation toolkit

it probably would have stopped this exploit of Acrobat Reader.

Also, consider using Sandboxie while surfing...

Sandboxie - Sandbox software for application isolation and secure Web browsing
My System SpecsSystem Spec
19 Apr 2011   #5
wilywombat

win7
 
 

I would suggest stongly that you follow Orbital Sharks advice as Malwarebytes will probably find your problem...put it this way..this is the normal course of action for finding trojans and has worked very well in the past......But its your call!!
My System SpecsSystem Spec
19 Apr 2011   #6
ap0calyptic

win 7
 
 

Quote   Quote: Originally Posted by wilywombat View Post
I would suggest stongly that you follow Orbital Sharks advice as Malwarebytes will probably find your problem...put it this way..this is the normal course of action for finding trojans and has worked very well in the past......But its your call!!
thanks, I'll try the free version then and hopefully it doesnt ruin my sytem...will free version be able to find anld repair problems?

Also @sobored, thanks a lot for all these, but are all of these freeware?
My System SpecsSystem Spec
19 Apr 2011   #7
SoBored

Windows 7 Home Premium 64bit.
 
 

[QUOTE=ap0calyptic;1356345]
Quote   Quote: Originally Posted by wilywombat View Post

Also @sobored, thanks a lot for all these, but are all of these freeware?
EMET is totally free.
fyi, those websites will help you configure it.
Basically, you add programs you want to protect.
If you're using XP it's less powerful, but if your using Vista or Win7 it's much more effective.

Sandboxie is free but limited to one sandbox (your browser).

If you want the full unlimited program (unlimited sandboxes) it is a one time fee of 45 dollars (I think)
My System SpecsSystem Spec
19 Apr 2011   #8
wilywombat

win7
 
 

The free version of Malwarebytes is the one that most people use and yes, it does find and repair problems...Good luck
My System SpecsSystem Spec
19 Apr 2011   #9
ap0calyptic

win 7
 
 

Quote   Quote: Originally Posted by wilywombat View Post
The free version of Malwarebytes is the one that most people use and yes, it does find and repair problems...Good luck
thank you, I installed it now and hopefully it helps me.

[QUOTE=SoBored;1356376]
Quote   Quote: Originally Posted by ap0calyptic View Post
Quote   Quote: Originally Posted by wilywombat View Post

Also @sobored, thanks a lot for all these, but are all of these freeware?
EMET is totally free.
fyi, those websites will help you configure it.
Basically, you add programs you want to protect.
If you're using XP it's less powerful, but if your using Vista or Win7 it's much more effective.

Sandboxie is free but limited to one sandbox (your browser).

If you want the full unlimited program (unlimited sandboxes) it is a one time fee of 45 dollars (I think)

thanks for telling. Tho with EMET I'm not sure which programs should I protect?
My System SpecsSystem Spec
19 Apr 2011   #10
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Unfortunately you are not out of the woods once you removed the trojan. The damage it has done cannot be repaired by any AV scanner. You do best to restore to a previous restore point or image (if available) or if push comes to shove you may have to reinstall.
My System SpecsSystem Spec
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 trojan damage, please help!




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