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Windows 7: Windows Defender 0x80070424 Error

05 May 2011   #11
Kbalanis

Windows 7 Professional 64-bit
 
 

I looked but I didn't find a ComboFix2.txt file in the qoobox folder.I attached a screenshot of what is located in that folder:




Attached Thumbnails
Windows Defender 0x80070424 Error-image11.gif  
My System SpecsSystem Spec
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05 May 2011   #12
Carolyn

Windows 7 Ultimate 64 bit
 
 

Okay, please post the contents of C:\Qoobox\ComboFix-quarantined-files.txt
My System SpecsSystem Spec
05 May 2011   #13
Kbalanis

Windows 7 Professional 64-bit
 
 

Here it is:

2011-04-29 16:11:42 . 2011-04-29 16:12:26 6,533,152 ----a-w- C:\Qoobox\Quarantine\C\Users\kbalanis\XobniSetup.exe.vir
2011-04-28 18:47:36 . 2011-04-28 18:47:36 500 ----a-w- C:\Qoobox\Quarantine\Registry_backups\AddRemove-CodInstl.reg.dat
2011-04-28 18:47:26 . 2011-04-28 18:47:26 92 ----a-w- C:\Qoobox\Quarantine\Registry_backups\Toolbar-Locked.reg.dat
2011-04-28 18:46:59 . 2011-05-05 15:32:53 197 ----a-w- C:\Qoobox\Quarantine\Registry_backups\Wow6432Node-Toolbar-Locked.reg.dat
2011-04-28 18:41:10 . 2011-05-05 15:29:04 5,966 ----a-w- C:\Qoobox\Quarantine\Registry_backups\tcpip.reg
2011-04-28 18:36:42 . 2011-05-05 15:22:55 102 ----a-w- C:\Qoobox\Quarantine\catchme.log
My System SpecsSystem Spec
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05 May 2011   #14
Carolyn

Windows 7 Ultimate 64 bit
 
 

I'm very sorry, but your best option is to backup any important files and folders, format the harddrive and reinstall Windows. After running 5 or 6 different anti-virus/anti-malware programs and a registry cleaner, your lucky that this computer boots up.

Quote:
Usually I am able to get everything working again after getting a virus but this is something that I cannot get to work
You should not be getting reinfected on a regular basis.

Prevention

Clean Install Windows 7

Since this is no longer a malware issue, I think you should close your topic at the Malwarebytes' forum as well.

Windows Defender Error 0x80070424 - Malwarebytes Forum
My System SpecsSystem Spec
05 May 2011   #15
Kbalanis

Windows 7 Professional 64-bit
 
 

Generally speaking, I've been able to get rid of viruses with no problem. I haven't had any virus problems on this computer until this one that's disabled my Defender. In the past, on other computers, I've been able to get rid of viruses. That's basically what I meant. I contacted Malwarebytes about it first because I thought I could get help from them if it was still malware or a virus. But they were taking too long to get back to me, I know they're busy so I understand. It's just that I had to get this resolved as soon as possible.

So I have to format the harddrive? Or can I just reinstall windows?

Would a system restore back to before I got the virus work as a possible option?
My System SpecsSystem Spec
05 May 2011   #16
Carolyn

Windows 7 Ultimate 64 bit
 
 

Quote:
Would a system restore back to before I got the virus work as a possible option?
If this was my computer, I would format and reinstall.

If you want to try system restore, please backup your important files first.
My System SpecsSystem Spec
05 May 2011   #17
Kbalanis

Windows 7 Professional 64-bit
 
 

Ok, thanks for all your help.
My System SpecsSystem Spec
05 May 2011   #18
Kbalanis

Windows 7 Professional 64-bit
 
 

One more thing, this may sound like a stupid question but I don't want to further damage anything. My computer is connected through an ethernet cable to a network of drives, 4 or 5 of them. Not quite sure exactly how many. On these drives are many files, created by others where I work, and some created by myself. So I guess my question is, If I was going to do a system restore, would that affect any of these other drives on the network? I wouldn't think it would but I just want to be careful. For extra precaution I can unplug the ethernet cable so I'm not connected to the network at all. Thank you for the help again.
My System SpecsSystem Spec
06 May 2011   #19
Carolyn

Windows 7 Ultimate 64 bit
 
 

Quote:
I wouldn't think it would but I just want to be careful. For extra precaution I can unplug the ethernet cable so I'm not connected to the network at all.
Its a good idea to disconnect from the network. You should also advise the IT person at work that your computer was infected. Measures need to be taken to determine if other computers on the network have been infected as well.
My System SpecsSystem Spec
06 May 2011   #20
Kbalanis

Windows 7 Professional 64-bit
 
 

Ok, thank you.
My System SpecsSystem Spec
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