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Windows 7: Help with HijackThis

09 May 2011   #1

Windows 7
Help with HijackThis

I have just removed a trojan and it seems that there are still parts of it in the system. I have managed to get online, but when I go to any antivirus site it still tries to redirect me to another site.

I can access all sites with right-clicking and opening the site in a new tab. but it seems as though if I click on the link, a message pops up saying internet explorer has stopped working... but it clears off the screen and brings me back to the link page.

Can someone please help me with this HijackThis log?

I'm not sure what to remove,
any help would be greatly appreciated.

Thank you.

Attached Files
File Type: log hijackthis.log (6.0 KB, 27 views)
My System SpecsSystem Spec
09 May 2011   #2

Windows 7 Ultimate 64-bit / Ubuntu Linux 11.04

I noticed you had Malwarebytes installed. If you haven't done a Full Scan yet, I suggest you do that. It usually gets rid of most of the malware out there. I checked your hijackthis log and I found nothing unusual.

The issue you have with IE could also be an isolated issue on just the browser. Have you tried resetting (Tools>Internet Options>Advanced>Rest Button) Internet Explorer? Also try to run internet explorer with no-addons. One of your addons could also be the culprit.
My System SpecsSystem Spec
09 May 2011   #3

Windows 7

I have reset the internet explorer settings and tried with no addons, and it keeps redirecting me to

I've even tried installing chrome and when I go to antivirus sites it brings up the same site

i'm really baffled on this. i've ran AVG full scan, Malwarebytes full scan, spybot S&D, as well as unistalled AVG and installed Avira to see if that could catch it. but still nothing.

My System SpecsSystem Spec

10 May 2011   #4

Windows 7 Ultimate 64 bit

Please download DDS by sUBs from one of the links below, save it to your Desktop (It must be in this location).
Please disable any anti-malware program that will block scripts from running before running DDS.
  • Double-Click on dds.scr and a command window will appear. This is normal.
  • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply
My System SpecsSystem Spec
10 May 2011   #5

Windows 7

ok, here are the logs.

thank you.

Attached Files
File Type: txt Attach.txt (28.0 KB, 12 views)
File Type: txt DDS.txt (12.2 KB, 8 views)
My System SpecsSystem Spec
10 May 2011   #6

Windows 7 Ultimate 64 bit

You have more than one antivirus program installed. Please uninstall all but one (I would prefer that you keep MSE and delete any other AV at least until your computer is clean).


Create a System Restore Point
  1. Right-click on Computer ... select Properties.
  2. In the left pane under Tasks ... click System protection.
    If UAC prompts for an administrator password or approval, type the password or give your "permission to continue".
  3. Select System Protection ...then choose Create.
  4. In the System Restore dialog box, type a description for the restore point ... click Create, again.
    A window will pop up with "The Restore Point was created successfully" confirmation message.
  5. Click OK ...then close the System Restore dialog.


Update and Run a Full System Scan with MBAM
  1. Right-click Malwarebytes' Anti-Malware and select Run as administrator.
  2. Select the Update tab. Under Update Mirror, select one of the websites and click on Check for Updates.
  3. Select the Scanner tab. Click on Perform full scan, then click on Scan.
  4. Leave the default options as it is and click on Start Scan.
  5. When done, you will be prompted. Click OK, then click on Show Results.
  6. Check (tick) all items except items in the C:\System Volume Information folder and click on Remove Selected.
  7. After it has removed the items, Notepad will open. Please post this log in your next reply. You can also find the log in the Logs tab. The bottom most log is the latest.


Please post the Malwarebytes' log along with a description of how your computer is behaving now.
My System SpecsSystem Spec
10 May 2011   #7

Windows 7

I keep getting the blue screen when i try to create a restore point. i've tried it twice now.
My System SpecsSystem Spec
10 May 2011   #8

Windows 7 Ultimate 64 bit

Please continue with the Malwarebytes' instructions.
My System SpecsSystem Spec
10 May 2011   #9

Windows 7

ok, i'll continue with MBAM

the error from the bluescreen says:

Problem Event Name: BlueScreen
OS Version 6.1.7600.
Locale ID: 4105

Additional information about the problem:
BCCCode: 100008e
BCP1: C0000005
BCP2: 86456B40
BCP3: AA359424
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
My System SpecsSystem Spec
10 May 2011   #10

Windows 7

it seems like I can only run MBAM in safe mode. (When I do, it says there are no infections)

when i try to start it in normal mode it keeps giving me the error:

C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

The dependency service or group failed to start.
My System SpecsSystem Spec

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