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Windows 7: Never-ending Hell of Developing Problems

22 May 2011   #1
FLARG

WINDOWS 7 home premium 32 bit
 
 
Never-ending Hell of Developing Problems

So I'm having what seems to be a very common problem with Windows 7.

I encounterd a trojan/malware/spyware/fake antispyware awhile back. Don't know how long ago, could even have been over a year ago. Microsoft security essentials removed it. From then on I didn't notice anything wrong.

Then one day I noticed my gadgets were missing. Tried adding them back, they came up completely blank. I did my research on how to fix this issue by going all across the net for answers. The only thing that worked was turning the feature off, resetting the computer, and turning the feature on again. The Calender and Weather Gadget are now the only ones that refuse to show me no more than their base image. No date. No degrees.

However I didn't figure out how to get that far until halfway through entirely different and more stressing problem.Someone mentioned this problem occurred because of a problem with Windows update. Someone else, however, mentioned it was because of a hidden malware invasion.

So I popped up my Malwarebytes, updated it and scanned everything. Turned out that, not only did I have malware, I also had a trojan. No idea how long that was in there, but I removed it all and restarted the computer. Now this is where my mind started to hurt a LOT. Once everything was loaded up, Windows security starts popping up and saying "Internet security prevented one or more certain files from being open" I looked into it and it was only my updaters for some of my software. This keeps happening for all sorts of things from running downloads to accessing system files. I try going through anything and everything, attempting to fix this problem with no idea how it even happened. Once giving up, i resort to coming back to the net for answers. I found the "so-called" answer and it appears that I have come to total STOP with progression.

Now apparently for this incessant yellow security warning to be resolved, I'm supposed to open my internet explorer 9's internet options and move a scaleable bar in the security tab...OH WAIT ITS NOT FRIGGEN THERE!!!!! By some horror this bar that goes up and down is not just unselectable, its gone like it was never there to begin with!! Now the "solution" tells me to open Custom settings and change a few things in there. Does nothing to help my problem whatsoever. I'm now looking for another way around this. I see another thread telling me my UAC was probably tampered with. I recalled changing it before a long time ago. So now when I go to change it the Ok button does NOTHING!!! It's supposed to close the window. DOESN'T!! I click cancel and open it again and it's BACK to where it was again and not where I was told to put it. I look for answer YET again. Click start and type in search function regedit, or perhaps something else like UAC? Well guess what? All that pops up are tiny white page icons next to things like Programs, Documents, and Files. Nothing even remotely relevant to an actual system setting, file or proper folder.

None of the solutions that I have found here or anywhere else for that matter have actually done any progress in fixing my computer. I don't know if I am experiencing a unique problem similar to that of others, or If the virus in question that plagued you all has been modified to do far more damage to counter any counter I attempt to make.

So Tell me, oh great, wise, and all-knowing techies of Windows... Is the answer to my solution one that I can take in my own hands, or must I take my computer in to get wiped?




My System SpecsSystem Spec
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22 May 2011   #2
marsmimar

Microsoft Community Contributor Award Recipient

 
 

Hello FLARG and welcome to Seven Forums.

Sorry to hear about the problems you're experiencing. First, let me say that no anti-malware product is 100% effective 100% of the time in stopping the baddies from invading a computer. The bad guys bring out new malware by the truckload every minute (or so it seems.) Second, once a computer has become infected the only way to be 99.999% sure you've gotten rid of the infection is to wipe the hard drive and reinstall everything from scratch. The reason this isn't 100% effective is sometimes (very rarely thankfully) there could be a BIOS infection that doesn't get cleaned up with a hard drive wipe.

You might try Malwarebytes free. It picks up a lot of stuff missed by traditional antivirus and antispyware products. Download, install, update and run a full scan.

NOTE: Do not click on the red "start download" button. That's just more adware. Use the "Download Now (7.38MB)" on the left side under the green Malwarebytes Anti-Malware.

Malwarebytes Anti-Malware - Free software downloads and software reviews - CNET Download.com

Let us know what Malwarebytes finds (you can post the log here) and we can go from there to sugggest other things.
My System SpecsSystem Spec
22 May 2011   #3
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

+1 to marsmimar. Follow his siggestiopons and let us know how you go. Also, if the worst comes to the worst, and you need to wipe and reinstall, let us know as we can help you with that. No sense in spending money at a store that will probably do a bad job of it.

Regards,
Golden
My System SpecsSystem Spec
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22 May 2011   #4
FLARG

WINDOWS 7 home premium 32 bit
 
 

Quote   Quote: Originally Posted by Golden View Post
+1 to marsmimar. Follow his siggestiopons
lol, what?

I used the free version of Malwarebytes to do a full scan. Just as well I am using Microsoft Security Essentials to do a full scan....

I should probably do an inventory list of my programs and files while i wait...

Microsoft security essentials discovered more Malicious or potentially unwanted software. But Malwarebytes didn't... which is kinda weird. I tell you one thing, Malwarebytes does NOT like utorrent AT ALL. The second I leech or seed anything at all and it goes block frenzy. I literally had to remove 90% of the logs file against utorrent in order to make it within the 1mb file posting limit for the forum. But here it is

The removal of the infection didn't seem to stop the problems that were caused at all. I was able to access one .exe I wasn't able to before, but it turned out to be and incompatible piece of software i downloaded.

So I guess the only option I have left is to do is a complete system wipe. Now I have no idea how in the seven circles of techno-hell to do this. I imagine i should print the answer to this question before i do anything. But really, I would appreciate immediate instructions, please!!


Attached Files
File Type: txt protection-log-2011-05-22.txt (8.8 KB, 13 views)
My System SpecsSystem Spec
22 May 2011   #5
mr pc

Windows 7
 
 

If you're trying to rid your system of malicious software, using a torrent will increase your chances of failing.

I'm sure you are aware of the inherent dangers - so please don't take it the wrong way.

false positives and failure to detect are common discussions when having multiple av programs on a machine as well, this may explain why MWB and MSE are giving you unexpected outcomes.

You might want to try this and post your findings - There are some individuals around here who can decipher the data and maybe give you some insight before blitzing your OS.

HijackThis - Trend Micro USA

goodluck!
My System SpecsSystem Spec
23 May 2011   #6
marsmimar

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by FLARG View Post
So I guess the only option I have left is to do is a complete system wipe. Now I have no idea how in the seven circles of techno-hell to do this. I imagine i should print the answer to this question before i do anything. But really, I would appreciate immediate instructions, please!!
If it turns out you need (or want) to wipe your hard drive and start all over, it's going to depend on a couple of things. There are four usual ways to start over.
1. If your computer came from one of the major manufacturers like HP, Acer, Dell, etc you may have a hidden recovery partition on the hard drive that will let you restore your machine to factory specifications (just like the day you first brought it home.)
2. Or you could wipe everything off the drive using a full install DVD, or
3. An upgrade DVD
4. Or using a system image you've previously made.

Here are a couple of tutorials using a full install DVD and an upgrade DVD. They'll give you an idea of what's involved. If you can give us your computer make and model we might be able to determine if you have a hidden recovery partition. Let us know how you want to proceed and we can probably find an answer to any questions you might have.

Clean Install Windows 7

Clean Install with a Upgrade Windows 7 Version
My System SpecsSystem Spec
23 May 2011   #7
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Unfortunately HijackThis is no longer as relaible as it once was - especially with 7.
My System SpecsSystem Spec
23 May 2011   #8
jimbo45

Linux CENTOS 7 / various Windows OS'es and servers
 
 

Hi there
IMO just bite the bullet -- Do a FRESH INSTALL and save the image so if any probs happen in future use this as a REFERENCE backup for a clean install.

I'd NEVER trust a computer that had been infected if it was only "cleansed" by AV software -- none of them is 100% perfect but a fresh W7 install is 100% safe so long as your W7 copy is LEGAL.

Now install MSE and scan regularly.

Take backups frequently -- also BEFORE installing any software -- especially if it comes from "dubious" sources.

That way if the software doesn't work just restore the machine back to the state it was before you installed software. --Sometimes "Uninstall" leaves bits of junk in the registry OR WORSE.

The ultimate best way of Software installs is to test them on a Virtual Machine before moving to your real physical running machine - however although fairly simple there is a learning curve in installing and using Virtual machines.

If the software doesn't work or has malware etc --you can just junk the VM with no prob to the running machine.

Cheers
jimbo
My System SpecsSystem Spec
23 May 2011   #9
gregrocker

 

As a rule of thumb if an infection resurfaces after initial cleanup with Malwareybytes then you are looking at a wiped reinstall to get completely clean.

Wipe the HD from DVD command line to overwrite all infected code in the boot sector: Clean and Clean All with Diskpart Command

Then follow these tips to get a perfect reinstall: Reinstalling Windows 7
My System SpecsSystem Spec
23 May 2011   #10
FLARG

WINDOWS 7 home premium 32 bit
 
 

Looks like i have my work cut out for me.

Also, what is a virtual machine, and where can i get one?
My System SpecsSystem Spec
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