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Windows 7: No Files or Folders to be Found

08 Jun 2011   #1
thepete85

Windows 7 Home Premium 64bit
 
 
No Files or Folders to be Found

Hi,

I'm not sure if this is the correct place to post this question, but here goes:

I turned my computer on today to see that there were no icons or files on my desktop, and every folder i went to was empty. Yet I'm using the internet posting this just fine...I was getting prompts that I had a hard drive error, something popped up automatically (it was some sort of system restore and automatically began scanning my computer, or something, then asked me to click to upgrade to do a complete scan.
Can someone help? Again, if this is posted in the wrong section, or even not suppose to be on this forum, let me know in a nice way please haha

Thanks,

Pete


My System SpecsSystem Spec
.
08 Jun 2011   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Hi Pete,

I'm concerned that you may have been infected with a rogue bit of software to try fool you into thinking you have an infection or other problem. You did the right thing by posting here.

Please immediately download, install, update and run the free version of Malwarebytes. Once installed, please do a FULL system scan, and post the resultant log here.

Regards,
Golden
My System SpecsSystem Spec
08 Jun 2011   #3
thepete85

Windows 7 Home Premium 64bit
 
 

Hi Golden, thanks for the quick reply.

Malwarebytes found 5 things infected, here's the log that popped up after I selected them to be removed:

"Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org
Database version: 6796
Windows 6.1.7600 (Safe Mode)
Internet Explorer 8.0.7600.16385
6/9/2011 12:48:04 AM
mbam-log-2011-06-09 (00-48-04).txt
Scan type: Full scan (C:\|)
Objects scanned: 329763
Time elapsed: 28 minute(s), 32 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 4
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\hsRITIwubRlhk (Trojan.FakeMS) -> Value: hsRITIwubRlhk -> Quarantined and deleted successfully.
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
c:\programdata\hsritiwubrlhk.exe (Trojan.FakeMS) -> Quarantined and deleted successfully.
c:\programdata\41737976.exe (Trojan.FakeMS) -> Quarantined and deleted successfully.
c:\programdata\42262264.exe (Trojan.FakeMS) -> Quarantined and deleted successfully.
c:\Users\Peter\AppData\Local\Temp\tmp7761.tmp (Trojan.FakeMS) -> Quarantined and deleted successfully."
My System SpecsSystem Spec
.

08 Jun 2011   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Hi Pete,

So far so good, but we need to do a few more things......

I presume your files/folders still appear to be missing? Can you tell us what security software yo have installed at the moment (excl. Malwarebytes)? is your Windows up to date?

Regards,
Golden

PS I'll ask a moderator to move this thread to the Security section so we can deal with it there.
My System SpecsSystem Spec
08 Jun 2011   #5
thepete85

Windows 7 Home Premium 64bit
 
 

Golden,

Yup, everything is still missing. I currently use Avast for my security software...and I'm not actually sure how to check if my Windows 7 is up to date (I'll just assume it isn't from that simple fact)
My System SpecsSystem Spec
08 Jun 2011   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Hi Pete,

Click the Start Orb, and in the search box, type windows updates. Then on the list that appears, select Check for Updates.

Can you confirm that your avast is up to date?

Regards,
Golden
My System SpecsSystem Spec
08 Jun 2011   #7
t-4-2

Windows 7 Home Premium 64-bit, SP1
 
 

Quote   Quote: Originally Posted by thepete85 View Post
Hi,

I'm not sure if this is the correct place to post this question, but here goes:

I turned my computer on today to see that there were no icons or files on my desktop, and every folder i went to was empty. Yet I'm using the internet posting this just fine...I was getting prompts that I had a hard drive error, something popped up automatically (it was some sort of system restore and automatically began scanning my computer, or something, then asked me to click to upgrade to do a complete scan.
Can someone help? Again, if this is posted in the wrong section, or even not suppose to be on this forum, let me know in a nice way please haha

Thanks,

Pete
1. Give this a try ......
Start a new Explorer process :
Press Ctrl+Alt+Del together keys > Task Manager > Processes tab > right click on explorer.exe > click End Process > File > "New Task (Run...)> Type explorer.exe > OK
Check your desktop.

2. Another possible solution....
Rebuid your icon cache. It could be corrupted.
Icon Cache - Rebuild
Note : use Option One, it is easiest.

3. 3rd method....
Do a system restore. Pick the date when you did NOT have this problem as your restore point.
Go to safe mode and do the system restore :
Here is how to get to Safe Mode: Shut down your computer > turn it back on, and immediately and repeatedly tab F8 key until you see a black and white screen. Use the up/down arrow key and select Safe Mode.

How to do System Restore :
System Restore


4. Disk check to deal with your " hard drive error " message:
Disk Check


My System SpecsSystem Spec
08 Jun 2011   #8
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Hi thepete85, what you have, is known as a 'rootkit' ... see the explanation here
Rootkit - Wikipedia, the free encyclopedia
Quote:
Removal can be complicated or practically impossible, especially in cases where the rootkit resides in the kernel; reinstallation of the operating system may be the only alternative
Although the Rootkit/Trojans have been identified there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of Trojan, the best course of action would be a reformat and reinstall of the OS.
My System SpecsSystem Spec
09 Jun 2011   #9
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Hi Pete,

I wouldn't hesitate to follow Jacee's advice, she is one of our recognised experts here and her advice/suggestions should supercede any other you receive.

Let us know if you need any help formatting and reinstalling your OS.

Regards,
Golden
My System SpecsSystem Spec
09 Jun 2011   #10
4interjp

Windows 7 Home Premium 32bit
 
 
Possible Recovery of Files

As for your files, they may just be hidden. Go to Start > Control Panel > Folder Options > "View" tab, then select the bullet "Show hidden files and folders". This may allow you to see your files again. To unhide your files, select/highlight them, right click one of them, click "Properties", then uncheck the "Hidden" checkbox at the bottom of the "General" tab, click "Apply", and then click "OK". After you unhide all the files you want, you can then go back to Folder Options and choose the option "Do not show hidden files and folders" and the files will still appear.

This might allow you to recover your files, but as stated by Jacee, if you have a rootkit / kernel virus, the problem can reoccur and you have no guarantee about your system's security.
My System SpecsSystem Spec
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