mcafee won't scan windows7 files in \windows\winsxs

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dalai

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mcafee appear to be happy to go round in circles without fixing my problem?

my PC will only scan 99% and always gets stuck on files in \windows\winsxs

mcafee tell me that the files must be corrupt but I've done a disk cleanup, sfc /scannow, chkdsk and everything is ok.

anyone any suggestions or is there another antivirus company who can do the job?
 

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Windows 7 home premium x64
OS
Windows 7 home premium x64
dalai said:
mcafee appear to be happy to go round in circles without fixing my problem?

my PC will only scan 99% and always gets stuck on files in \windows\winsxs

mcafee tell me that the files must be corrupt but I've done a disk cleanup, sfc /scannow, chkdsk and everything is ok.

anyone any suggestions or is there another antivirus company who can do the job?
Click to expand...
Hi,welcome to SF :)
You use mcfee?DONT.
macfee gives many problems in win 7 and with those sometimes BSOD.
Well please do the follow steps,
Download and install CCleaner - Optimization and Cleaning - Free Download
Download MSE Anti-Malware, Virus, Spyware Protection | Microsoft Security Essentials
Uninstall macfee,clean registry with ccleaner,restart.
Install MSE,restart.
Scan with MSE.
----------------------------
I recommend also extra scans,
Download,Install,update,scan with Malwarebytes : Malwarebytes Anti-Malware is a free download that removes viruses and malware from your computer
Download,Install,update,scan with SUPERAntiSpyware.com - Downloading File
 

My Computer My Computer

At a glance

Windows 7 Ultimate 64bit SP1Intel Core 2 Quad Q66002X2GB DDR2 PC6400 800MHZ DUAL CHANNELXFX RADEON HD 6850 1GB GDDR5
Computer Manufacturer/Model Number
Custom Built by me.
OS
Windows 7 Ultimate 64bit SP1
CPU
Intel Core 2 Quad Q6600
Motherboard
Gigabyte GA-X38-DS4
Memory
2X2GB DDR2 PC6400 800MHZ DUAL CHANNEL
Graphics Card(s)
XFX RADEON HD 6850 1GB GDDR5
Sound Card
2/4/5.1/7.1-channel Realtek High Definition
Monitor(s) Displays
Samsung LE40A656F1 1080p 100Hz LCD HD TV 50,000:1
Screen Resolution
1366x768 in Desktop,1920x1080p in gaming and video
Hard Drives
C:\WD VelociRaptor 150 GB,10,000 RPM
E:\WESTERN DIGITAL WD15EADS 1.5TB CAVIAR GREEN SATA2 F:\WESTERN DIGITAL WD15EADS 1.5TB CAVIAR GREEN SATA2
PSU
THERMALTAKE W0229 TOUGHPOWER XT 750W
Case
A-Case Twin Engine BB
Cooling
3 x thermaltake smart case fan II + 1 arctic cooling fan
Keyboard
Wireless Logitech LX710
Mouse
Logitech Wireless Gaming Mouse G700
Internet Speed
ADSL 12000 plus
Other Info
Mouse Logitech G700,with 13 buttons who needs keyboard in RPG?

D:\Sony high speed sata Dvd Rewriter
Logitech Cordless Rumblepad 2
panais said:
dalai said:
mcafee appear to be happy to go round in circles without fixing my problem?

my PC will only scan 99% and always gets stuck on files in \windows\winsxs

mcafee tell me that the files must be corrupt but I've done a disk cleanup, sfc /scannow, chkdsk and everything is ok.

anyone any suggestions or is there another antivirus company who can do the job?
Click to expand...
Hi,welcome to SF :)
You use mcfee?DONT.
macfee gives many problems in win 7 and with those sometimes BSOD.
Well please do the follow steps,
Download and install CCleaner - Optimization and Cleaning - Free Download
Download MSE Anti-Malware, Virus, Spyware Protection | Microsoft Security Essentials
Uninstall macfee,clean registry with ccleaner,restart.
Install MSE,restart.
Scan with MSE.
----------------------------
I recommend also extra scans,
Download,Install,update,scan with Malwarebytes : Malwarebytes Anti-Malware is a free download that removes viruses and malware from your computer
Download,Install,update,scan with SUPERAntiSpyware.com - Downloading File
Click to expand...
I'll second that! As a suggestion, Avast! AV is also a good choice. I just bought a new computer that came with 15 months free McAfee. The fist thing I did once the computer was up was uninstall the McAfee.
 

My Computer My Computer

At a glance

WIN7 x64 Home Premium SP1Intel Core i5-2400 processor(6MB Cache, 3.1GHz)8 GB RAM
Computer Manufacturer/Model Number
DELLXPS 8300
OS
WIN7 x64 Home Premium SP1
CPU
Intel Core i5-2400 processor(6MB Cache, 3.1GHz)
Memory
8 GB RAM
Hard Drives
1.5TB C Drive
Heyyou said:
panais said:
dalai said:
mcafee appear to be happy to go round in circles without fixing my problem?

my PC will only scan 99% and always gets stuck on files in \windows\winsxs

mcafee tell me that the files must be corrupt but I've done a disk cleanup, sfc /scannow, chkdsk and everything is ok.

anyone any suggestions or is there another antivirus company who can do the job?
Click to expand...
Hi,welcome to SF :)
You use mcfee?DONT.
macfee gives many problems in win 7 and with those sometimes BSOD.
Well please do the follow steps,
Download and install CCleaner - Optimization and Cleaning - Free Download
Download MSE Anti-Malware, Virus, Spyware Protection | Microsoft Security Essentials
Uninstall macfee,clean registry with ccleaner,restart.
Install MSE,restart.
Scan with MSE.
----------------------------
I recommend also extra scans,
Download,Install,update,scan with Malwarebytes : Malwarebytes Anti-Malware is a free download that removes viruses and malware from your computer
Download,Install,update,scan with SUPERAntiSpyware.com - Downloading File
Click to expand...
I'll second that! As a suggestion, Avast! AV is also a good choice. I just bought a new computer that came with 15 months free McAfee. The fist thing I did once the computer was up was uninstall the McAfee.
Click to expand...
AVAST also in many cases cause a BSOD,thats why i recommended MSE.
I dont want my advice to give/cause extra troubles like BSOD aswSP.sys error.
 

My Computer My Computer

At a glance

Windows 7 Ultimate 64bit SP1Intel Core 2 Quad Q66002X2GB DDR2 PC6400 800MHZ DUAL CHANNELXFX RADEON HD 6850 1GB GDDR5
Computer Manufacturer/Model Number
Custom Built by me.
OS
Windows 7 Ultimate 64bit SP1
CPU
Intel Core 2 Quad Q6600
Motherboard
Gigabyte GA-X38-DS4
Memory
2X2GB DDR2 PC6400 800MHZ DUAL CHANNEL
Graphics Card(s)
XFX RADEON HD 6850 1GB GDDR5
Sound Card
2/4/5.1/7.1-channel Realtek High Definition
Monitor(s) Displays
Samsung LE40A656F1 1080p 100Hz LCD HD TV 50,000:1
Screen Resolution
1366x768 in Desktop,1920x1080p in gaming and video
Hard Drives
C:\WD VelociRaptor 150 GB,10,000 RPM
E:\WESTERN DIGITAL WD15EADS 1.5TB CAVIAR GREEN SATA2 F:\WESTERN DIGITAL WD15EADS 1.5TB CAVIAR GREEN SATA2
PSU
THERMALTAKE W0229 TOUGHPOWER XT 750W
Case
A-Case Twin Engine BB
Cooling
3 x thermaltake smart case fan II + 1 arctic cooling fan
Keyboard
Wireless Logitech LX710
Mouse
Logitech Wireless Gaming Mouse G700
Internet Speed
ADSL 12000 plus
Other Info
Mouse Logitech G700,with 13 buttons who needs keyboard in RPG?

D:\Sony high speed sata Dvd Rewriter
Logitech Cordless Rumblepad 2
panais said:
Heyyou said:
panais said:
Hi,welcome to SF :)
You use mcfee?DONT.
macfee gives many problems in win 7 and with those sometimes BSOD.
Well please do the follow steps,
Download and install CCleaner - Optimization and Cleaning - Free Download
Download MSE Anti-Malware, Virus, Spyware Protection | Microsoft Security Essentials
Uninstall macfee,clean registry with ccleaner,restart.
Install MSE,restart.
Scan with MSE.
----------------------------
I recommend also extra scans,
Download,Install,update,scan with Malwarebytes : Malwarebytes Anti-Malware is a free download that removes viruses and malware from your computer
Download,Install,update,scan with SUPERAntiSpyware.com - Downloading File
Click to expand...
I'll second that! As a suggestion, Avast! AV is also a good choice. I just bought a new computer that came with 15 months free McAfee. The fist thing I did once the computer was up was uninstall the McAfee.
Click to expand...
AVAST also in many cases cause a BSOD,thats why i recommended MSE.
I dont want my advice to give/cause extra troubles like BSOD aswSP.sys error.
Click to expand...
Sorry to hear that. I haven't experienced any BSOD's while using Avast over the past few years on my XP or WIN7 computers. Reading the Avast forum doesn't show BSOD's as a probable problem, although I'm sure there will always be someone who has a problem with any software. I'm sure MSE will be fine if that's the choice. :)
 

My Computer My Computer

At a glance

WIN7 x64 Home Premium SP1Intel Core i5-2400 processor(6MB Cache, 3.1GHz)8 GB RAM
Computer Manufacturer/Model Number
DELLXPS 8300
OS
WIN7 x64 Home Premium SP1
CPU
Intel Core i5-2400 processor(6MB Cache, 3.1GHz)
Memory
8 GB RAM
Hard Drives
1.5TB C Drive
MSE is a far better choice than any other free AV out there right now.
 

My Computer My Computer

At a glance

Windows 7 Ultimate RTM (Technet)3.00 gigahertz Intel Core2 Duo E84004GBATI Radeon X1950 Pro
Computer Manufacturer/Model Number
Custom
OS
Windows 7 Ultimate RTM (Technet)
CPU
3.00 gigahertz Intel Core2 Duo E8400
Motherboard
ASUSTeK Computer INC. P5K/EPU Rev 1.xx
Memory
4GB
Graphics Card(s)
ATI Radeon X1950 Pro
Sound Card
Built in HD Audio
Monitor(s) Displays
22" Gateway LCD
Screen Resolution
1920 x 1200
Hard Drives
ST3160023A [Hard drive] (160.04 GB) -- drive 0, rev 8.01, ST3500630AS [Hard drive] (500.11 GB) -- drive 2, rev 3.AAK
ST3500630AS [Hard drive] (500.11 GB) -- drive 1, rev 3.AAK
Keyboard
Logitech G11
Mouse
Microsoft Wireless Laser Mouse 5000
Internet Speed
13.44 Mbps
I want to give Mcafee a chance to fix this but currently they're in denial and insist my \windows\winsxs files are corrupt and that is why it won't complete the scan. But if I copy these files to say a memory stick then Mcafee scans ok so the files are not corrupt.

In summary: On my Windows 7 PC Mcafee won't scan passed 99 percent and eac[FONT=&quot]h scan stops on a different file in \windows\winsxs. On my Windows 7 Notebook Mcafee scans ok.[/FONT]
 

My Computer My Computer

At a glance

Windows 7 home premium x64
OS
Windows 7 home premium x64
I've had first hand experiences with McAfee...all bad.

It frequently missed viruses/worms that I picked up on my FD at school, while MSE caught them.

The final straw was when they did an "Upgrade" for their security center and the process hosed McAfee so badly that even doing a system restore 2 or 3 points back couldn't help it.

It also impeded the running of some windows files.

I'm sorry, but I think the best option would be to go with another AV. Have a look at this article for a reference guide:

http://www.sevenforums.com/system-security/72070-whats-best-anti-virus.html
 

My Computer My Computer

At a glance

Win 7 32 Home Premium, Win 7 64 Pro, Win 8.1,...Intel Core 2 Duo 2.93GHzNot much with my ADHDATI Radeon HD 4350
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell Hell oh Well
OS
Win 7 32 Home Premium, Win 7 64 Pro, Win 8.1, Win 10
CPU
Intel Core 2 Duo 2.93GHz
Memory
Not much with my ADHD
Graphics Card(s)
ATI Radeon HD 4350
Monitor(s) Displays
24" HDTV/Monitor
Screen Resolution
Blurry after a Scotch or 2
Hard Drives
1 HDD 250 GB, 1 HDD 1 TB, 3 - 1 TB Externals
Case
Don't get on my case...man :D
Cooling
I have an Air Conditioner & Diet Pepsi
Keyboard
Saitek Cyborg
Mouse
10 yr old MS optical mouse that still works
Internet Speed
Never fast enough
Antivirus
Various
Browser
Various

My Computer My Computer

At a glance

Win 7 Pro 64-bitIntel i5 2.4 Ghz8GB DDR3Intel HD 3000
Computer type
Laptop
Computer Manufacturer/Model Number
Sony Vaio VPCEB47GM Laptop
OS
Win 7 Pro 64-bit
CPU
Intel i5 2.4 Ghz
Memory
8GB DDR3
Graphics Card(s)
Intel HD 3000
Sound Card
IDT High Definition
Monitor(s) Displays
15.6 WGXA Anti-Glare LED
Screen Resolution
1280x800
Hard Drives
640Gb 7200rpm
Antivirus
MSE
Browser
Opera (primary) with IE9 backup
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