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Windows 7: SAS Error

30 Jun 2011   #1
techmonkey74

Windows 7 Home Premium 64bit-HP OEM SP1 Installed
 
 
SAS Error

I bought a brand new computer for my wife (the specs listed in my profile are not hers) but it is WIN 7 64 bit. Anyway I installed Norton Internet Security 2011, Malwarebytes, Superantispyware, and Spyware Blaster. I did scans with NIS 2001 and Malwarebytes and they were both clean. When I try to do a scan with SAS I get an error it has encountered a problem. I have tried three times and I did un/reinstall once. This is a brand new computer so I can imagine it being infected. Anyone have any ideas?




Attached Thumbnails
SAS Error-sas-error.jpg  
My System SpecsSystem Spec
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30 Jun 2011   #2
JaidynM

Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
 
 

Try submitting the error report and see if the developers e-mail you back. There's not much to go off as there isn't an error code or even a description of the problem. Sorry...
My System SpecsSystem Spec
30 Jun 2011   #3
techmonkey74

Windows 7 Home Premium 64bit-HP OEM SP1 Installed
 
 

Quote   Quote: Originally Posted by JaidynM View Post
Try submitting the error report and see if the developers e-mail you back. There's not much to go off as there isn't an error code or even a description of the problem. Sorry...
Yeah I did submit the error report and nothing is listed at the time the error occurred in my event viewer.
My System SpecsSystem Spec
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30 Jun 2011   #4
techmonkey74

Windows 7 Home Premium 64bit-HP OEM SP1 Installed
 
 

Well I may have found my own solution:

UNABLE TO SCAN - SUPERAntiSpyware.com

I am not at home right now to test this but I will post back if this works or not.
My System SpecsSystem Spec
30 Jun 2011   #5
techmonkey74

Windows 7 Home Premium 64bit-HP OEM SP1 Installed
 
 

A little more info that I remembered. The first scan that failed stopped on a file on my D partitioned drive that has my OEM windows files (I do not have a windows disk) this is an HP computer.

The next two scans I excluded the D drive and it hung on C:\windows\write.exe that is shown in the picture above. I am still going to try the fix above when I get home but was wondering if I exclude the options in the suggestion am I still really getting a good scan?
My System SpecsSystem Spec
30 Jun 2011   #6
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

techmonkey74
I have been using SuperAntiSpyware { free & now Pro / paid version} for years.

I suggest you use this facility
-




This service I recommend.
Answers have always been prompt & polite. "Problems" have been corrected.


{Should the above not work for some reason try this way -
SUPERAntiSpyware.com - Customer Service and Product Support
Refer bottom left hand side.}

My System SpecsSystem Spec
30 Jun 2011   #7
techmonkey74

Windows 7 Home Premium 64bit-HP OEM SP1 Installed
 
 

Well the fix from above worked Does anyone know if I leave the option unchecked if I am still getting a very good scan? I unchecked Kernel Direct & Direct Disk Access. What exactly is it doing or should I say NOT doing during a scan? I might submit a problem ticket but if making the tweaks I already did is good enough I will leave it alone.
My System SpecsSystem Spec
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 SAS Error




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