Potential trojan ... suggestions invited

Have a friend on ahome computer who only recieves email from very limited number of sources. Following an email from me this person reports having to remove a trojan by restoring to "out of the box" settings.

As this restoration is a time consuming process (repeating all the MS updates and anti virus updates etc) I would not wish to do it unnecessarily.

Neither my Task manager or MSConfig show any strange .exe in the start up, or 'Process' list. Malwarebytes reports a clean system as does Win Defender.
Still I cannot just ignore the feedback from my friend (although they also report receiving some spam from hotmail addresses since exchanging with my hotmail address ... so potentially it could be on one of those.)

My question: can you suggest another test I might use to check for a trojan. The chief suspect program is RealPlayer (installed on 7th June) or rather a vid. downloaded by RealPlayer.

Appreciate yr imput

Hi,

Malwarebytes doesn't miss much, so for some added peace of mind, you could also try these.

If you suspect a specific file is the culprit, and its smaller than 20MB, you can upload it to VirusTotal for a complete scan.

Also, you could try a scan of your complete system using ESET - it has a good reputation. The scan takes some time, so set it going overnight.

Regards,
Golden

Thanks Golden!
We have connected before ...so nice to hear from you.
Hope it's warm where you are down sth.

Will follow yr suggestion and run ESET when I'm through for the day.