Gad netease pop ups in my browsers (FF, IE)


  1. michellewjy
    Posts : 79
    windows 7
       New #1

    Gad netease pop ups in my browsers (FF, IE)


    Hi, I'm in desperate need of help here.

    I just switched on my laptop and this 'site' keeps popping up on my internet browser. Normally I use Firefox and i thought it was a firefox problem, so i uninstalled firefox and now it keeps popping up on internet explorer! It keeps coming out every 30 seconds and it's really annoying. I tried uninstalling firefox and nothing works. It just happened today and it was still working fine when i switched off my laptop yesterday!

    http://gad.netease.com/gad/access?pr...3D&code_type=1

    That is the website link. Please help.
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  3. ThrashZone
    Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       New #2

    Hi,
    Use these and post the scan result as a text attachment,
    Review Jacee’s instructions to run Adwcleaner here post #7,
    Ignore the title of the thread,
    Instant Savings App
    Screen shot of the download button to use for Adwcleaner
    You can use these free tools to see if they find anything,
    Manually Update them before running full scans,
    Try not to use your computer while the scans are running, (one at a time of course).
    Uncheck the box to Activate the Free trial from the final install options,
    http://www.malwarebytes.org/products/malwarebytes_free
    http://www.superantispyware.com/?tag=SUPERANTISPYWARE
    This one is the longest up to 4 hours, the others are only about 45 minutes,
    http://www.microsoft.com/security/scanner/en-us/default.aspx

    Export Favorites to html file before resetting Internet explorer/ just to be safe.
    https://www.sevenforums.com/tutorials/86795-internet-explorer-import-export-favorites.html

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  4. michellewjy
    Posts : 79
    windows 7
    Thread Starter
       New #3

    Hi ThrashZone, thank you for your fast reply.

    I've installed and used ADWCleaner and i've atteched the files.

    AdwCleaner[R0].txt

    AdwCleaner[R1].txt

    AdwCleaner[S0].txt
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  6. ThrashZone
    Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       New #4

    Run the other three Full scanners,
    Post those scan results,
    Reset ie9 and Firefox and chrome,
    https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems
    http://www.microtuts.com/how-to-clear-history-cookies-cache-in-chrome/
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  7. a202633
    Posts : 1
    Windows 7
       New #5

    emmm


    Had you downloaded XunLei?
    If yes, just turn it off.
    It seems that XunLei has some problem today..
    P.S. XunLei is called 迅雷 in Chinese.
    P.P.S. I'm sorry that my English is not too good.
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  8. michellewjy
    Posts : 79
    windows 7
    Thread Starter
       New #6

    ThrashZone said:
    Run the other three Full scanners,
    Post those scan results,
    Reset ie9 and Firefox and chrome,
    https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems
    http://www.microtuts.com/how-to-clear-history-cookies-cache-in-chrome/
    I've reset firefox and internet explorer and clear all the caches & cookies and apparently the pop up no longer comes out anymore. Really thank you for your fast reply.
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  10. michellewjy
    Posts : 79
    windows 7
    Thread Starter
       New #7

    a202633 said:
    Had you downloaded XunLei?
    If yes, just turn it off.
    It seems that XunLei has some problem today..
    P.S. XunLei is called 迅雷 in Chinese.
    P.P.S. I'm sorry that my English is not too good.
    Yes I have 迅雷. Okay I'll try and thank you for your reply!
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  11. ThrashZone
    Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       New #8

    michellewjy said:
    ThrashZone said:
    Run the other three Full scanners,
    Post those scan results,
    Reset ie9 and Firefox and chrome,
    https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems
    http://www.microtuts.com/how-to-clear-history-cookies-cache-in-chrome/
    I've reset firefox and internet explorer and clear all the caches & cookies and apparently the pop up no longer comes out anymore. Really thank you for your fast reply.
    Your welcome and thanks for the update,
    Cheers.
      My Computer
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