Cannot input admin password into UAC pop-up

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  1. Posts : 8
    Windows 7 Home Premium edition
       #1

    Cannot input admin password into UAC pop-up


    My daughter has a laptop with Windows 7 Home Premium OS. If we try to download a program or even change a setting where there is the UAC shield icon, a pop-up says:

    Do you want to allow the following program to make changes to your computer?
    To continue, type an administrator password, and then click yes

    There is nowhere to type a password, and the "YES" button is greyed out, leaving only the "NO" button - which of course does not allow a chnage to be made. How do I get access to make changes?
      My Computer


  2. Posts : 6,668
    Windows 7 x64
       #2

    It sounds as if her user account is limited on the machine.
    Have you tried creating a new user account with admin rights, and seeing if the problem persist?
    It's hard to say with a prebuilt sometimes security software they add at the point of sale can cause weird problem like this.
    The easiest check I can think of is to try creating the new account to verify it's not just a setting gone wrong with the user account in question.
      My Computer


  3. Posts : 8
    Windows 7 Home Premium edition
    Thread Starter
       #3

    I can't make any changes to the user accounts because the same pop-up appears.
      My Computer


  4. Posts : 6,668
    Windows 7 x64
       #4

    So you are basically locked out of admin on your machine?
      My Computer


  5. Posts : 8
    Windows 7 Home Premium edition
    Thread Starter
       #5

    I guess that's what it means. But why would it ask for an admin password to proceed, and then not allow me to type one in?
      My Computer


  6. Posts : 7,781
    Win 7 32 Home Premium, Win 7 64 Pro, Win 8.1, Win 10
       #6

    It's possible that your daughter may have inadvertently changed something in the settings.

    There's always the possibility that you have a virus/malware, although I would tend to think it would do more then just disable the admin pasword.

    Have a look at these links, they may help remedy the problem :

    User Account Password - Change from WinRE

    12 ways how to reset the Windows administrator password – Windows 7, Vista, Windows XP

    http://4sysops.com/archives/three-wa...dmin-password/
      My Computer


  7. Posts : 8
    Windows 7 Home Premium edition
    Thread Starter
       #7

    I see that most of the soultions for a lost admin password requires a Windows 7 disc. This laptop (Acer Aspire 5532) came pre-installed with Windows 7 Home Premium. I do not have a disc. I have a vague recollection of getting help for something from a helpdesk person before the warranty expired and that's when I learned that there's a hidden compartment on the hard drive where repairs etc are done from. Is there a way to reset the system with this?

    And once again, it's not so much that there is a lost Admin password, I'm not even allowed access to put a password in at all, even if I knew one.
      My Computer


  8. Posts : 6,668
    Windows 7 x64
       #8

    Yes, it sounds as if the original admin account was deleted.
      My Computer


  9. Posts : 8
    Windows 7 Home Premium edition
    Thread Starter
       #9

    That beig the case, what is my recourse here?
      My Computer


  10. Posts : 6,668
    Windows 7 x64
       #10

    hmm if I knew more about the exact installation they used when win 7 was installed we might have been able to work something out.
    Since I have no idea what oem/retail package was used I don't know what the key you have will activate.
      My Computer


 
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