Solved "This file contained a virus and was deleted."

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Mark2100

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This is with Win 7 Pro 64

Both Firefox and IE9 are giving me this issue when I try to download a file. The file downloads all the way and then just gets eradicated. Not in the recycle bin, not in the virus vault.

Chrome does not have this problem, downloads are saving normally.

"This file contained a virus and was deleted." is the message I get from IE downloads, Firefox there is no message. Kind of an oddity is that this happens with mpgs, flv, avi, wmv on both browsers. IE lets me save jpgs and gifs but not Firefox.

It does this with AVG turned off as well. I have seen a couple of other people with this problem but no solution. Tried SCANNOW, creating new adminstrator account with no success.

This started after I had been having some warnings with a RAID 0 setup but was able to clone the drive to a new single C drive.

Any help would be appreciated.
 

My Computer

OS
Windows 7 Pro 64

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518
What is the name of the file?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Bruce ... somewhere in his 40's
OS
Windows 7 Ultimate 32bit SP1
CPU
Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 MHz
Motherboard
INTEL/D975XBX2
Memory
4 GB
Graphics Card(s)
ATI Radeon HD 2600 Pro
Monitor(s) Displays
Samsung SyncMaster 914v
Screen Resolution
1280 x 1024
Hard Drives
2/500GB each ... ST3500630AS ATA Device.
One is not connected
PSU
Rocketfish 700 W
Case
G.Skill Gigabyte Chassis
Keyboard
Standard PS/2 Keyboard
Mouse
Microsoft PS/2 Mouse
Internet Speed
DSL
Antivirus
Avira Internet Security
Browser
IE 11
Other Info
ATI HDMI Audio

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
Golden said:
Hi,

If you have already downloaded the file using Firefox, and it is less than 20MB in size, upload it here and have it scanned:

VirusTotal - Free Online Virus, Malware and URL Scanner

Regards,
Golden
Click to expand...


Hi,
It is any file with Firefox - mpg, avi. flv, jpg, png, zip etc. This happens if I download - or drag and drop a graphic - or right-click save-as.

IE9 will not allow the saving of any downloaded files except graphics (jpgs etc)

Chrome downloads everything as normal.
 

My Computer

OS
Windows 7 Pro 64
Layback Bear said:
Many have reported that this site may help you.

https://connect.microsoft.com/systemsweeper

If it finds something please let us know.
Click to expand...

Hi,

I ran this tool - very robust. It found some things that malwarebytes missed going back in some archives over a decade old. It also found some java crap in my Firefox profile but it did not solve the problem. The files download, but still get instantly zapped when Windows tries to save them, both in IE8 and Firefox.
 

My Computer

OS
Windows 7 Pro 64
Hi Mark2100 - I'm having the exact same problem as you. Both Firefox and IE9 do this, but Chrome and Opera do not.

Just to eliminate some more suggestions:


  • Yes, it still happens in safe mode
  • Yes, it still happens with a clean boot (disabling just about everything in msconfig)
  • Yes, it does happen with zero antivirus installed (including disabling windows defender)
  • Yes, it still happens with the most dangerous system config in Internet Explorer (running all unisigned controls, staying out of protected mode, setting my "test" download site to trusted...)
  • I've done a malware bytes scan, no results, and an Avast! scan, no results. Same with MSE.
  • System Sweeper found nothing
The only change/install I remember doing recently was an upgrade of the Zune software from Windows Update. Aside from that the most recent Windows update was the .net patch from August.
 

My Computer

OS
Win 7 Pro 64 Bit
As an addition, nothing is referenced in the system, application or security logs.
 

My Computer

OS
Win 7 Pro 64 Bit
Welcom to Seven Forums Devan, you should start a separate thread for your self.

If either of you have Avast! security and updtaed in the last 3 days that could cause this. As a check, uninstall any AV, malware firghter, etc., and install Ms Security Esentials, see my sig for link. Do a FULL scan after updating definitions.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home Built Desktop By DataTech
OS
Windows 7 Ultimate X64 SP1
CPU
Intel i5-2550K, Differing ~4.4-4.8GHz No built in GPU
Motherboard
ASUS P8Z68-V PRO/GEN3
Memory
16GB G.Skill Sniper 1866MHz @ 2133MHz 2x8GB
Graphics Card(s)
ASUS GTX650TIB-DC2OC-2GD5, (650TI Boost)
Sound Card
Onboard Realtek 5-1
Monitor(s) Displays
Samsung P2570HD
Screen Resolution
1920x1080
Hard Drives
Samsung 840 Pro 256GB SSD for OS, 500GB Seagate Constellation (Enterprise drive) for Data
PSU
Corsair HX650W
Case
Inwin Dragon Rider
Cooling
Hyper 212 EVO w/two Noctua fans, push-pull, @1300 RPM
Keyboard
E-Z Eyes, bright yellow keys with large characters
Mouse
steelseries SENSEI Laser Pro Gaming
Internet Speed
48-51Mbs Mbs down, 11 Mbs up Xfinity Cable
Antivirus
Norton Internet Security 2013
Browser
IE 10, Opera, Pale Moon if needed
Other Info
4 case fans, LG BluRay-RE, ASUS DVD-RW, Mr. Fusion power supply, 1.21 gigawatts.
As referenced above, have done this already. Some control is flagging the internal IE security scan.
 

My Computer

OS
Win 7 Pro 64 Bit

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home Built Desktop By DataTech
OS
Windows 7 Ultimate X64 SP1
CPU
Intel i5-2550K, Differing ~4.4-4.8GHz No built in GPU
Motherboard
ASUS P8Z68-V PRO/GEN3
Memory
16GB G.Skill Sniper 1866MHz @ 2133MHz 2x8GB
Graphics Card(s)
ASUS GTX650TIB-DC2OC-2GD5, (650TI Boost)
Sound Card
Onboard Realtek 5-1
Monitor(s) Displays
Samsung P2570HD
Screen Resolution
1920x1080
Hard Drives
Samsung 840 Pro 256GB SSD for OS, 500GB Seagate Constellation (Enterprise drive) for Data
PSU
Corsair HX650W
Case
Inwin Dragon Rider
Cooling
Hyper 212 EVO w/two Noctua fans, push-pull, @1300 RPM
Keyboard
E-Z Eyes, bright yellow keys with large characters
Mouse
steelseries SENSEI Laser Pro Gaming
Internet Speed
48-51Mbs Mbs down, 11 Mbs up Xfinity Cable
Antivirus
Norton Internet Security 2013
Browser
IE 10, Opera, Pale Moon if needed
Other Info
4 case fans, LG BluRay-RE, ASUS DVD-RW, Mr. Fusion power supply, 1.21 gigawatts.
Alright, I'm about to turn in but I'll try that tomorrow morning and report back.
 

My Computer

OS
Win 7 Pro 64 Bit
My fix: (Not guaranteeing this will work for the other gentleman)

Completely uninstall AVG using their tool on AVG's utility site, then reinstalling AVG completely, and then running a control panel uninstall. So AVG left some lingering control in the browser it appears before their latest patch in AVG 2012.
 

My Computer

OS
Win 7 Pro 64 Bit
Deevan,

Thanks mate. That was it and I'm guessing they have that remover there for a reason because a simple uninstall didn't work. Caused so much extra work for a week but I guess when its free you can't complain.

Thanks again and to everyone for taking the time to reply.
 

My Computer

OS
Windows 7 Pro 64
You're welcome glad Deevan found some help. Most AV really entrench their program into the OS and a simple uninstall leaves crap behind.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home Built Desktop By DataTech
OS
Windows 7 Ultimate X64 SP1
CPU
Intel i5-2550K, Differing ~4.4-4.8GHz No built in GPU
Motherboard
ASUS P8Z68-V PRO/GEN3
Memory
16GB G.Skill Sniper 1866MHz @ 2133MHz 2x8GB
Graphics Card(s)
ASUS GTX650TIB-DC2OC-2GD5, (650TI Boost)
Sound Card
Onboard Realtek 5-1
Monitor(s) Displays
Samsung P2570HD
Screen Resolution
1920x1080
Hard Drives
Samsung 840 Pro 256GB SSD for OS, 500GB Seagate Constellation (Enterprise drive) for Data
PSU
Corsair HX650W
Case
Inwin Dragon Rider
Cooling
Hyper 212 EVO w/two Noctua fans, push-pull, @1300 RPM
Keyboard
E-Z Eyes, bright yellow keys with large characters
Mouse
steelseries SENSEI Laser Pro Gaming
Internet Speed
48-51Mbs Mbs down, 11 Mbs up Xfinity Cable
Antivirus
Norton Internet Security 2013
Browser
IE 10, Opera, Pale Moon if needed
Other Info
4 case fans, LG BluRay-RE, ASUS DVD-RW, Mr. Fusion power supply, 1.21 gigawatts.
I have fixed this issue by doing the following

Since Microsoft has no way available of reinstalling Windows Defender, the solution I found was this:

  • From a working Windows 7 machine, Zip up the "Windows Defender" folder from "C:\Program Files\" to be "Windows-Defender.zip"
  • Also Zip up the "Windows Defender" folder from "C:\Program Files (x86)\" to be "Windows-Defender-x86.zip" (if using 64-bit windows)
  • On the broken Windows 7 machine, open Windows Explorer as administrator, and rename the "Windows Defender" folder in each of the directories to something like "Windows Defender.bak" (do this in both C:\Program Files\ and C:\Program Files (x86))
  • Copy the .zip file(s) you made above on to the broken machine, and unzip them into their appropriate locations:
  • Unzip "Windows-Defender.zip" to "C:\Program Files\"
  • Unzip "Windows-Defender-x86.zip" to "C:\Program Files (x86)\" (if using 64 bit windows)
At this point, visiting the control panel again, revealed a working Windows Defender icon. Also, downloading files through Internet Explorer started working again.


Besides fixing the problem for me, it reveals that Microsoft is not 100% accurate when they say that Security Essentials REPLACES Windows Defender, as it is obvious that Internet Explorer is still trying to use defender to check downloaded files.... The broken/missing Defender created a false result when IE attempted to scan the file, and thus the browser assumes the file is malicious.
 

My Computer

Computer type
PC/Desktop
OS
7 ultimate and 8 pro
Read the above also, and the person who came up with the solution later on reported the Operating System became unstable, etc.

Have not seen anyone knowledgeable on this matter recommend the procedure.

Periculo tuo!!! :eek:
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
An ol' eMachines
OS
Windows 7 Home Premium
Internet Speed
Fine for me...I'm retired!
Hi Deevan, I have the same problem.. I've been able to completely remove AVG using their tool, but I'm not able to reinstall it, as every time I try to download it, I get the message " This file contained a virus and was deleted".
How did you do it?
Thanks
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
sony vaio
OS
vista
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