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Windows 7: System restore removes malware?

18 Nov 2011   #1
jennn

Windows 7 64 bit
 
 
System restore removes malware?

Hello!

Does a system restore disc or USB removes malware or any viruses?


Thank you


My System SpecsSystem Spec
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18 Nov 2011   #2
richnrockville

Windows 7 Pro x64 SP1
 
 

Quote   Quote: Originally Posted by jennn View Post
Hello!

Does a system restore disc or USB removes malware or any viruses?
Thank you
Welcome Jenn to the windows 7 forums.

A system restore will not remove the malware or virus that is installed on your computer.
The best and recommended method is to use an Anti-Virus product along with a free program called malwarebytes.

It is available at Malwarebytes : Free anti-malware, anti-virus and spyware removal download



Rich
My System SpecsSystem Spec
18 Nov 2011   #3
jennn

Windows 7 64 bit
 
 

I've tried many anti spy/malware progams but I can't get rid of a nasty spyware/virus program on my laptop so that's why I want to reinstall Win7 but don't know how to do this.

Thx
My System SpecsSystem Spec
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18 Nov 2011   #4
gregrocker
Microsoft MVP

 

Follow these steps: Reinstalling Windows 7
My System SpecsSystem Spec
18 Nov 2011   #5
roban

Windows 7 Professional 64bit
 
 

First you will have to delete your restore points because your virus is there as well. Just turn off system restore for your drives. You can turn them back on later.

Download combofix from HERE and follow the directions. After combofix has repaired your computer run a full scan with Malwarebytes.
My System SpecsSystem Spec
18 Nov 2011   #6
jennn

Windows 7 64 bit
 
 

Ok thx, this I understand now.

Now I want to reinstall Win7 somehow, I see that there's a licence code on the back of my laptop, can I use that?
My System SpecsSystem Spec
18 Nov 2011   #7
gregrocker
Microsoft MVP

 

Did you read the steps I posted just above which are based on thousands of successful reinstalls we've helped with here? Click the blue link.
My System SpecsSystem Spec
18 Nov 2011   #8
jennn

Windows 7 64 bit
 
 

I will try to do it tonight, thx
My System SpecsSystem Spec
18 Nov 2011   #9
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Quote   Quote: Originally Posted by roban View Post
First you will have to delete your restore points because your virus is there as well. Just turn off system restore for your drives. You can turn them back on later.

Download combofix from HERE and follow the directions. After combofix has repaired your computer run a full scan with Malwarebytes.
If something should go wrong, a 'dirty' restore point to return to is better than none at all. Leave system restore alone until you know your computer is clean, then create a new restore point. (which will wipe all old ones out)

Do NOT use Combofix unless you have been trained in how to use it. It can very easly leave a machine useless.
My System SpecsSystem Spec
18 Nov 2011   #10
markstrelecki

win7 ult sp1 x64
 
 

If you KNOW you have a clean restore point, you can use it.

I have rescued several systems with Nasty infections by turning back the clock to BEFORE the infection occurred.

MARK STRELECKI
Atlanta, GA. USA
My System SpecsSystem Spec
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 System restore removes malware?




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