Need help with recurring virus

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  1. Posts : 8,608
    Windows 7 Ultimate 32bit SP1
       #31

    Doing good, except why did you download Comodo? Did you uninstall both Avira and Avast?

    Please download TFC by Old Timer TFC - Temp File Cleaner by OldTimer - Geeks to Go Forums and save it to your desktop.
    Save any unsaved work. TFC will close ALL open programs including your browser!
    Double-click on TFC.exe to run it. If you are using Vista/Windows 7 right-click on the file and choose Run As Administrator.
    Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
    Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.

    Next, your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.


    Updating Java:
    • Download the latest version of Java Runtime Environment (JRE) 7.
      Java SE Downloads
    • Scroll down to where it says "Java Runtime Environment (JRE) 7u2 allows end-users to run Java applications".
    • Click the "Download" button to the right.
    • Check the box that says: "Accept License Agreement".
    • The page will refresh.
    • Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
    • Close any programs you may have running - especially your web browser.
    • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
    • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
    • Click the Remove or Change/Remove button.
    • Repeat as many times as necessary to remove each Java versions.
    • Reboot your computer once all Java components are removed.
    • Then from your desktop double-click on jre-7u2-windows-i586-p.exe to install the newest version.
    • Uncheck any browsers bundled with this installation!!
      My Computer


  2. Posts : 27
    windows 7 home premium x64
    Thread Starter
       #32

    Will do when I get home. I uninstalled avast so its just avira and comodo on right now. Widows firewall kept getting errors when I tried to turn it back on, and I wasnt sure how long it had been disabled so I figured a firewall would be a good thing to have. I can take it off if that'd be better.
      My Computer


  3. Posts : 8,608
    Windows 7 Ultimate 32bit SP1
       #33

    Do you have free Avira? What's the error that Windows firewall gives?
      My Computer


  4. Posts : 8,608
    Windows 7 Ultimate 32bit SP1
       #34

    Do you still have Prevx installed?
      My Computer


  5. Posts : 27
    windows 7 home premium x64
    Thread Starter
       #35

    Ya its the free avira. I'll post the firewall error when I get home in 2 hours. Now that I think about it maybe there is a conflict with my router's firewall?
      My Computer


  6. Posts : 27
    windows 7 home premium x64
    Thread Starter
       #36

    No, I uninstalled prevx.
      My Computer


  7. Posts : 27
    windows 7 home premium x64
    Thread Starter
       #37

    Ok I ran TFC and uninstalled Java, then rebooted and installed the latest version of Java.

    Oh yeah, here's what the firewall says: "Firewall can't change some of your settings. Error code 0x80070424"
      My Computer


  8. Posts : 8,608
    Windows 7 Ultimate 32bit SP1
       #38

    Okay, now we're going to uninstall Combofix:

    Click on the Start button and then select Run from the menu. This will open up the Run box.
    Copy/Paste combofix /uninstall (Please note that there is a space between combofix and /uninstall), click on the OK button or Enter on your keyboard.
    You can now delete the ComboFix.exe program from your computer

    Next, I want you to download and install Hijackthis! HijackThis - Trend Micro USA
    Right click to run the program as Administrator, then click 'Do a System Scan and Save logfile'.
    The HJT log will open in notepad.
    Copy and paste the HJT log from notepad
      My Computer


  9. Posts : 27
    windows 7 home premium x64
    Thread Starter
       #39

    I copy/pasted "combofix /uninstall" in Run and hit OK. Combofix then did a little script then proceeded to close my browser and tell me I had AntiVir Desktop running and that it would interfere. Is this normal?
      My Computer


  10. Posts : 8,608
    Windows 7 Ultimate 32bit SP1
       #40

    Let it go, then delete the Combofix.exe from your desktop
      My Computer


 
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