No Files or Folders to be Found

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  1. Posts : 20
    Windows 7 Home Premium 64bit
       #1

    No Files or Folders to be Found


    Hi,

    I'm not sure if this is the correct place to post this question, but here goes:

    I turned my computer on today to see that there were no icons or files on my desktop, and every folder i went to was empty. Yet I'm using the internet posting this just fine...I was getting prompts that I had a hard drive error, something popped up automatically (it was some sort of system restore and automatically began scanning my computer, or something, then asked me to click to upgrade to do a complete scan.
    Can someone help? Again, if this is posted in the wrong section, or even not suppose to be on this forum, let me know in a nice way please haha

    Thanks,

    Pete
      My Computer


  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #2

    Hi Pete,

    I'm concerned that you may have been infected with a rogue bit of software to try fool you into thinking you have an infection or other problem. You did the right thing by posting here.

    Please immediately download, install, update and run the free version of Malwarebytes. Once installed, please do a FULL system scan, and post the resultant log here.

    Regards,
    Golden
      My Computer


  3. Posts : 20
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Hi Golden, thanks for the quick reply.

    Malwarebytes found 5 things infected, here's the log that popped up after I selected them to be removed:

    "Malwarebytes' Anti-Malware 1.50.1.1100
    www.malwarebytes.org
    Database version: 6796
    Windows 6.1.7600 (Safe Mode)
    Internet Explorer 8.0.7600.16385
    6/9/2011 12:48:04 AM
    mbam-log-2011-06-09 (00-48-04).txt
    Scan type: Full scan (C:\|)
    Objects scanned: 329763
    Time elapsed: 28 minute(s), 32 second(s)
    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 1
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 4
    Memory Processes Infected:
    (No malicious items detected)
    Memory Modules Infected:
    (No malicious items detected)
    Registry Keys Infected:
    (No malicious items detected)
    Registry Values Infected:
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\hsRITIwubRlhk (Trojan.FakeMS) -> Value: hsRITIwubRlhk -> Quarantined and deleted successfully.
    Registry Data Items Infected:
    (No malicious items detected)
    Folders Infected:
    (No malicious items detected)
    Files Infected:
    c:\programdata\hsritiwubrlhk.exe (Trojan.FakeMS) -> Quarantined and deleted successfully.
    c:\programdata\41737976.exe (Trojan.FakeMS) -> Quarantined and deleted successfully.
    c:\programdata\42262264.exe (Trojan.FakeMS) -> Quarantined and deleted successfully.
    c:\Users\Peter\AppData\Local\Temp\tmp7761.tmp (Trojan.FakeMS) -> Quarantined and deleted successfully."
      My Computer


  4. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #4

    Hi Pete,

    So far so good, but we need to do a few more things......

    I presume your files/folders still appear to be missing? Can you tell us what security software yo have installed at the moment (excl. Malwarebytes)? is your Windows up to date?

    Regards,
    Golden

    PS I'll ask a moderator to move this thread to the Security section so we can deal with it there.
      My Computer


  5. Posts : 20
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    Golden,

    Yup, everything is still missing. I currently use Avast for my security software...and I'm not actually sure how to check if my Windows 7 is up to date (I'll just assume it isn't from that simple fact)
      My Computer


  6. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #6

    Hi Pete,

    Click the Start Orb, and in the search box, type windows updates. Then on the list that appears, select Check for Updates.

    Can you confirm that your avast is up to date?

    Regards,
    Golden
      My Computer


  7. Posts : 997
    Windows 7 Home Premium 64-bit, SP1
       #7

    thepete85 said:
    Hi,

    I'm not sure if this is the correct place to post this question, but here goes:

    I turned my computer on today to see that there were no icons or files on my desktop, and every folder i went to was empty. Yet I'm using the internet posting this just fine...I was getting prompts that I had a hard drive error, something popped up automatically (it was some sort of system restore and automatically began scanning my computer, or something, then asked me to click to upgrade to do a complete scan.
    Can someone help? Again, if this is posted in the wrong section, or even not suppose to be on this forum, let me know in a nice way please haha

    Thanks,

    Pete
    1. Give this a try ......
    Start a new Explorer process :
    Press Ctrl+Alt+Del together keys > Task Manager > Processes tab > right click on explorer.exe > click End Process > File > "New Task (Run...)> Type explorer.exe > OK
    Check your desktop.

    2. Another possible solution....
    Rebuid your icon cache. It could be corrupted.
    Icon Cache - Rebuild
    Note : use Option One, it is easiest.

    3. 3rd method....
    Do a system restore. Pick the date when you did NOT have this problem as your restore point.
    Go to safe mode and do the system restore :
    Here is how to get to Safe Mode: Shut down your computer > turn it back on, and immediately and repeatedly tab F8 key until you see a black and white screen. Use the up/down arrow key and select Safe Mode.

    How to do System Restore :
    System Restore


    4. Disk check to deal with your " hard drive error " message:
    Disk Check


      My Computer


  8. Posts : 8,608
    Windows 7 Ultimate 32bit SP1
       #8

    Hi thepete85, what you have, is known as a 'rootkit' ... see the explanation here
    Rootkit - Wikipedia, the free encyclopedia
    Removal can be complicated or practically impossible, especially in cases where the rootkit resides in the kernel; reinstallation of the operating system may be the only alternative
    Although the Rootkit/Trojans have been identified there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of Trojan, the best course of action would be a reformat and reinstall of the OS.
      My Computer


  9. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #9

    Hi Pete,

    I wouldn't hesitate to follow Jacee's advice, she is one of our recognised experts here and her advice/suggestions should supercede any other you receive.

    Let us know if you need any help formatting and reinstalling your OS.

    Regards,
    Golden
      My Computer


  10. Posts : 1
    Windows 7 Home Premium 32bit
       #10

    Possible Recovery of Files


    As for your files, they may just be hidden. Go to Start > Control Panel > Folder Options > "View" tab, then select the bullet "Show hidden files and folders". This may allow you to see your files again. To unhide your files, select/highlight them, right click one of them, click "Properties", then uncheck the "Hidden" checkbox at the bottom of the "General" tab, click "Apply", and then click "OK". After you unhide all the files you want, you can then go back to Folder Options and choose the option "Do not show hidden files and folders" and the files will still appear.

    This might allow you to recover your files, but as stated by Jacee, if you have a rootkit / kernel virus, the problem can reoccur and you have no guarantee about your system's security.
    Last edited by 4interjp; 09 Jun 2011 at 10:10. Reason: Clarification of steps.
      My Computer


 
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