New
#1
virus locks computer
ok, my artners sister phoned me last week about her notebook laptop saying it wont go to her desktop and only shows a metropolitan police thing saying illigal activity saying you have been downloading illigal music pay £50 to get you computer unlocked, and now it just loads up to a white screen saying....
"please wait while the connection is beeing established" and something in another language underneath that
i read that its a virus and scam to get money out of people so i backed up what she wanted to keep and then tried to boot into safe mode and that just loads to a white screen and every other option accept 1 option that said repair your computer so whent there and tried to do a re install of windows but i get a error message on the second step of installing windows i cant tell you the error as i cant get into it now as it keeps booting upto startup repaire...
done a start up repair and the root cause was...
root cause found
the operating system version is incompatible with startup repair
i even tried using this trojen killer but get error when trying to run it http://remove-malwares.blogspot.co.u...ow-to-fix.html
what i normaly do when i access the files on the computer is start it up then press F8 and then select repair computer and go on command prompt and type notepad then enter then notepad starts up click file/open and then change it to all from .txt and i can access files on the computer but i cant now as it keeps booting to startup repair
any ideas thanks