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Possible virus/malware on a Windows 7 PC - need advice
Hi,
I have a desktop computer running Windows Home Premium 64 bit, with 12 gb memory and plenty of disk, 2 x Nvidia Geforce 560 Gtx TI. Its been running just fine since it was new like 8 months ago. This weekend i moved, and upon using the PC for the first time in my new flat, it started to act up, with these symptoms:
- Cannot start Spotify - cursor hangs, and then i get the "not responding"
- Cannot set the computer to an earlier point, just hangs "not responding"
- I can use Internet Explorer to surf the net, but its sluggish
- Copy/paste often hangs
- Some options in controlpanel dont work, just get "not responding"
- i have tried to scan with Avast, which is the Av i use, stops at the same spot early in the scan. I have tried Avira Control Center, the scan hangs after a while. I have tried Malwarebytes antimalware, soon as i click it, it just tries to start it seems, cursors spins a little, then goes calm. If i look under processes, i can see the mbam.exe *32 run, but nothing happens. Last i tried the Microsoft Security Scanner, it starts up, scans up to 98%, then just sits there.
I am no computerexpert, but it seems to be some sort of virus, because all the normal actions you would take to fix a computer, has been blocked.
Now, is there a way out of this other than scratching the harddrive, and i also have 2 external drives attached to this PC, do they all need to be scratched/formatted?
Avast has not warned me about any viruses far as i can remember.
Any help would be appreciated :)
Oyvind,
Norway