New
#1
Ukash virus simply won't go away - help pleeeaase
Hello
Firstly , I am new here so if I'm in wrong area or miss some etiquette I whole heartedly apologise up front but I'm panicking and need help.
I have a windows 7 64 bit Samsung laptop which has contracted The ukash virus and I'm having to type this from my phone. I have watched many vids and seen forum posts and while I consider myself ok at following instruction I'm stuck. Fyi it's the metropolitan police version which cleverly also takes a pic of you which I have got. I will describe symptoms and what I've tried and REALLY hope you can help:
Normal mode goes direct to virus screen and gives me no time to do anything at all not even a few seconds. Safe mode and safe mode with networking go direct to a white screen and I can't do anything but safe mode with command prompt seems to be my only life line.
I used command explore to open win explorer and did a search on my computer for *.exe and found one with random numbers installed today (time of virus) I deleted this and emptied recycle bin but alas no change. I have tried following some YouTube videos to edit registry but all seem to show removal of run entries for current user under windows and nt but I can't find any strange entries???
Finally I have used command msconfig and on the startup tab disabled everything and chosen selective start up and restarted ....still no joy
Please please help me , thanks in advance