HELP - Windows Defender cannot remove Trojan: JS/Redirector.JA

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  1. Posts : 8,608
    Windows 7 Ultimate 32bit SP1
       #11

    You will need to uninstall Combofix now.

    Click on the Start button and then select Run from the menu. This will open up the Run box.
    Copy/Paste combofix /uninstall (Please note that there is a space between combofix and /uninstall), click on the OK button or Enter on your keyboard.
    You can now delete the ComboFix.exe program from your computer
      My Computer


  2. Posts : 754
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #12

    Thank you again!

    Best regards,

    Mike Lynch
      My Computer


  3. Posts : 8,608
    Windows 7 Ultimate 32bit SP1
       #13

    Mike, set a clean restore point so you don't accidently get a bad one ... see tutorial here: System Protection Restore Points - Delete

    Now, update Java! (look on the right hand side *JRE download*)

    • Download the latest version of Java Runtime Environment (JRE) 7u10.
      http://www.oracle.com/technetwork/ja...ads/index.html
    • Scroll over to the right (JRE)
    • Click the "Download" button to the right.
    • Check the box that says: "Accept License Agreement".
    • The page will refresh.
    • Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
    • Close any programs you may have running - especially your web browser.
    • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
    • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
    • Click the Remove or Change/Remove button.
    • Repeat as many times as necessary to remove each Java versions.
    • Reboot your computer once all Java components are removed.
    • Then from your desktop double-click on jre-7u10-windows-i586-p.exe to install the newest version.
      My Computer


  4. Posts : 754
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #14

    Sorry to have to ask for more help.
    I may not have de-installed the Software that we used to disinfect my System PROPERLY.
    I say “may not have” because I do not remember; I’m 68 and loosing it quickly, "memory / pun".
    The symptom I see is: 1 GB of Memory is not available for Windows-7 to use.
    I have used the Hardware Form to insure it’s not a Hardware failure to include replacing the Memory.
    If you will, please tell me how to de-install what we installed one more time.
    If you can, perhaps consider what would cause 1GB of 4 GB’s to be “unavailable”.
    I will include several Screen Shots.
    Thanks again for your help and understanding.
    Best regards,
    Mike Lynch
    Attached Thumbnails Attached Thumbnails HELP - Windows Defender cannot remove Trojan: JS/Redirector.JA-after-readyboost-removal.png   HELP - Windows Defender cannot remove Trojan: JS/Redirector.JA-windows-7.png  
      My Computer


  5. Posts : 51
    Microsoft Windows 7 Ultimate 64-bit
       #15

    Off the subject:
    Looking at your resource monitor, I had a look at mine and I got 1 meg of Hardware Reserved memory and you have 1035 megs. Thats 1/4 of your physcial memory and probably bogging you down.
    I would look into whats taking up that much memory.

      My Computer


  6. Posts : 8,608
    Windows 7 Ultimate 32bit SP1
       #16

    Mike Lynch said:
    Sorry to have to ask for more help.
    I may not have de-installed the Software that we used to disinfect my System PROPERLY.
    I say “may not have” because I do not remember; I’m 68 and loosing it quickly, "memory / pun".
    The symptom I see is: 1 GB of Memory is not available for Windows-7 to use.
    I have used the Hardware Form to insure it’s not a Hardware failure to include replacing the Memory.
    If you will, please tell me how to de-install what we installed one more time.
    If you can, perhaps consider what would cause 1GB of 4 GB’s to be “unavailable”.
    I will include several Screen Shots.
    Thanks again for your help and understanding.
    Best regards,
    Mike Lynch
    Did you uninstall Combofix as instructed above?
    Please scroll down in this link ComboFix: A guide and tutorial on using ComboFix
    To uninstall ComboFix from Windows Vista or Windows 7 please perform the following steps:

    Now, reboot/ restart your computer.
      My Computer


  7. Posts : 754
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #17

    It appears like I had removed Combo, perhaps it's one of the other two?
    Attached Thumbnails Attached Thumbnails HELP - Windows Defender cannot remove Trojan: JS/Redirector.JA-combofix.png  
      My Computer


  8. Posts : 754
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #18

    The Link below solved my dilemma quickly and effectively.
    If you have the same dilemma, ignore other recommendation and try this one first.
    The Author of the Solution, “Nana Warp” cut through the fog and NAILED IT!
    http://social.technet.microsoft.com/Forums/en-US/w7itproperf/thread/9946daa7-6cc7-4c67-b4db-d9bc03c63ea6
    Attached Thumbnails Attached Thumbnails HELP - Windows Defender cannot remove Trojan: JS/Redirector.JA-solved-1.png   HELP - Windows Defender cannot remove Trojan: JS/Redirector.JA-solved-2.png  
      My Computer


 
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