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Windows 7: Unauthorized software charge

09 Jan 2013   #1

Windows 7 Professional
Unauthorized software charge

Hope I'm in the correct forum subject. I'm extremely careful when downloading free software and am careful not to check the box for any additional stuff I didn't ask for...only from trusted sw companies and sites such as CNET.
Two days ago I got a message from something called for Advance SystemCare "FREE." Please take a look at the attach info and hopefully, offer a suggested solution to credit this unauthorized charge back to my account.
The evil "out there" of malware, etc., has made my computing experience a nightmare. I recently tried to uninstall, with no success, malware called "MyStart" that has really done a job on my system. Thanks for any ideas you all have. ellen

Attached Files
File Type: pdf Unauthorized software charge.pdf (36.8 KB, 22 views)
My System SpecsSystem Spec
09 Jan 2013   #2

Windows 8.1 ; Windows 7 x86 (Dec2008-Jan2013)

Nowadays, myself I would not even trust CNET.

How did they get your credit card number after all?
It appears to me that the only way to get your money back is to call your bank and cancel this transaction as a fraud. But you would have to tell your bank that you have no idea where this thing comes from. And this fact, technically, should be true.
My System SpecsSystem Spec
09 Jan 2013   #3
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8

Nobody can get charged unless they provide the information. There is more to that story than what you are stating.
My System SpecsSystem Spec

10 Jan 2013   #4

Windows 7 Home Premium 64 bit

Dispute the charge with the credit card company.
My System SpecsSystem Spec
10 Jan 2013   #5

Windows 8 Professional x64

Perhaps a keylogger/trojan got your financial details? You've installed a program from CNET, after all.
Anyway, just call your Credit Card provider and dispute it.
My System SpecsSystem Spec
10 Jan 2013   #6
Microsoft MVP

Windows 7 Ultimate 32bit SP1

ellenc, First of all, change ALL your passwords and notify your creditcard company!

Next, download AdWareCleaner AdwCleaner Download to your desktop
1.Right-click on adwcleaner.exe and select Run As Administrator to launch the application.
2.Click on Delete button.
3.Confirm each time with OK.
4.Your computer will be rebooted automatically. A text file will open after the restart. Please post the content of that logfile in your reply.
Note: You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.

Now, download TFC by Old Timer TFC - Temp File Cleaner by OldTimer - Geeks to Go Forums and save it to your desktop.
Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. If you are using Vista/Windows 7 right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.

Let's flush the DNS cache and restore MS's Hosts file. Copy and paste these lines in Note pad.

@Echo on
attrib -h -s -r hosts
echo localhost>HOSTS
attrib +r +h +s hosts
ipconfig /release
ipconfig /renew
ipconfig /flushdns
netsh winsock reset all
netsh int ip reset all
shutdown -r -t 1
del %0

Save as flush.bat to your desktop.
Double click on the flush.bat file to run it.Vista and Windows 7... right click the .bat file and choose to run as Administrator. Your computer will reboot itself.

Now your computer has rebooted 3 times ... Please do this:
Download DDS from one of these links:
  • Disable any script blocking protection
  • Double click the dds icon to run the tool.
  • When done, DDS will open two (2) logs:
    1. DDS.txt
    2. Attach.txt <--- will be minimized in the task tray
  • Save both reports to your desktop.
Include the contents of both logs in your next post.
The scan will instruct you to post Attach.txt as an attachment.
My System SpecsSystem Spec
18 Apr 2014   #7
Annie Wright

Windows 7 Ultimate x64


If u think that you have been unrecognized bill charges then can report it on Unauthorized Transaction Reports -
My System SpecsSystem Spec

 Unauthorized software charge

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