New
#1
Norton360 UI is unresponsive and glitchy
My mom's Norton 360 Premier Edition program has recently started acting up. When I got the chance to look at it, Norton was showing 2 internal error messages, and also found 2 low risk cookies (adware.webwise). I tried to remove the cookies, but the program crashed soon after. After rebooting, the UI has been completely unresponsive, and the textures glitch whenever a mouse hovers or clicks anywhere within. Aside from Norton, everything else seems to be running fine.
I tried uninstalling and reinstalling the app using a tool that Norton had available on their website, and while it seemed to install just fine, the program is still acting the same.. if not in worse condition than before.
I did a Malwarebytes scan in safemode, but it found nothing. She did mention something about Windows Update and Adobe, and how she was "never going to update again", lol. I have a feeling that some sort of update might have went seriously wrong, but I'm not exactly sure. I'm a little frustrated with her system at the moment, because I just barely reinstalled it about a month ago to get rid a virus she caught.
Please help.