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#1
Programs missing in Start Menu and admin permission lost
Symptoms of the problem:
1. Most of my Start Menu Programs are now empty but I can access the programs by going to 'computer' and viewing 'Program' folder. The programs are also shown when I go to 'uninstall' via Control Panel
2. If I try to download and install virus protection such as Mcafee (I have tried several anti-viris programs) the software fails to install and says that I don't have 'administrator' rights to the folder .. in this case the folder named McAfee.
I believe the two problems listed above are related and cause by malware or a virus... but I am unable to resolve it. I believe the malware has changed the permissions on my computer and I need to restore them or revert them. I should only have one user on my computer but I have suddenly had appear a second one called 'admistrator' when I log in. My user name has the word 'Administrator' with it.
I have tried a system restore but this process fails and won't restore to any previous date. I have had this problem for a few days.
Can anyone help?