New
#1
Recent virus, lost Libraries, Thunderbird & Catalyst CC won't open.
The problem:
Yesterday my wife contracted some type of oogliness on her Toshiba laptop. On system start up the desktop would have many system error messages, one on top of the other. Also a message "Catalyst Control Center: host application has stopped working" and when attempting to open Thunderbird a message that "Thunderbird window is already open. Close window or restart computer" (or some thing like that). All her picture libraries were gone (I've only managed to recover 2 of them) and who knows what else may have been lost. This morning I had a phone call from our ISP telling us that her email account was shut down after they noticed a huge flood of emails outgoing and many of her friends called to say they had suspicious emails from her account.
What I have done, so far:
We called and texted everyone we could think of with a warning not to open any emails from her account. I performed a system restore to a point one week ago. This got rid of all the system error messages on startup but did nothing to fix the Thunderbird issue, the Catalyst Control Center error or bring back the many missing picture libraries. As I said, I recovered only 2 folders of pictures...the rest appear to be gone. I tried installing a newer version of Thunderbird over the old one...hoping to save the email program and I downloaded and installed the latest drivers from AMD. Neither of these fixed anything.
I believe the system may be a lost cause and might require a reformat and reinstall from the recovery disks we created when we unpacked the laptop originally. I would, however, like to find out what really happened before doing that? Her system runs MS Security Essential and SpywareBlaster (both woefully out of date at the time...my bad). I updated MSSE and performed a scan which found the following:
TrojanDownloader:Win32/Dofoil.O (Removed)
TrojanDownloader:Win32/Dofoil.O (Quarantined)
TrojanDownloader:Win32/Cutwail.BS (Quarantined).
This is where I'm at, at this point. If it can be cleaned up and returned to good operation with all missing files recovered, so much the better. If not, I would still like to figure out how and what happened before doing a complete reformat and reinstall.
I have OTL downloaded on her computer and await any direction you can give.
Thank you very much, gang.
Vic