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Windows 7: Windows Update - Impossible To Get

23 Feb 2013   #31

Windows 7 Pro, 64-bit

Cottonball, please see my latest message - got 5 out of 6 updates - SUCCESSFULLY!! :) I just need to UNCHECK NVIDIA from Windows Updates but I can't seem to find the area to uncheck this.

My System SpecsSystem Spec
23 Feb 2013   #32
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64

Could you post using this.

Windows Genuine and Activation Issue Posting Instructions

Because this has not been resolved.

My System SpecsSystem Spec
23 Feb 2013   #33

Windows 7 Pro, 64-bit

Yes, but I think I'll do this tomorrow, as I can scarcely keep my eyes open. Thanks so much for your help on this.
My System SpecsSystem Spec

23 Feb 2013   #34
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64

See you tomorrow. Have a nice rest.
My System SpecsSystem Spec
23 Feb 2013   #35

Windows 7 Pro, 64-bit

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-V27RH-TKW44-KQK3W
Windows Product Key Hash: RjXAjpzfPe/XRicgJ92Zlm+YJ3g=
Windows Product ID: 00371-OEM-9305434-55210
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {21389D8C-51A1-414B-A3A6-D64E89C6AA34}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{21389D8C-51A1-414B-A3A6-D64E89C6AA34}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-KQK3W</PKey><PID>00371-OEM-9305434-55210</PID><PIDType>8</PIDType><SID>S-1-5-21-3822973686-234049461-2214256919</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 760                 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="5"/><Date>20090817000000.000000+000</Date></BIOS><HWID>14913307018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B10K   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: da22eadd-46dc-4056-a287-f5041c852470
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00186-054-355210-02-1033-7600.0000-1612011
Installation ID: 003175410903452210162676221926401410826901933511144043
Processor Certificate URL:
Machine Certificate URL:
Use License URL:
Product Key Certificate URL:
Partial Product Key: KQK3W
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 2/23/2013 10:34:36 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:15:2012 04:42
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            DELL          B10K   
  FACP            DELL          B10K   
  HPET            DELL          B10K   
  BOOT            DELL          B10K   
  MCFG            DELL          B10K   
  SSDT            DELL        st_ex
  ASF!            DELL          B10K   
  ____            DELL          B10K   
  SLIC            DELL          B10K   
  SSDT            DELL        st_ex
  SSDT            DELL        st_ex
  SSDT            DELL        st_ex
My System SpecsSystem Spec
23 Feb 2013   #36

Windows 7 Pro, 64-bit

Hi, Layback Bear:

I just posted the validation info, as you instructed.
My System SpecsSystem Spec
23 Feb 2013   #37

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit


Might want to try this

Try the following:

1) Click Start button.

2) Type: CMD.exe into the 'Search programs and files' field

3) Right-Click on CMD.exe and select Run as Administrator

4) Type: net stop sppsvc (It may ask you if you are sure, select yes)

Note: the Software Protection service may not be running, this is ok.

5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

6) Type: rename tokens.dat

7) Type: cd %windir%\system32

8) Type: net start sppsvc

9) Type: slui.exe

10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

Run MGADiag again, and post the report

From Noel's post try this

Click on Start
in the Search box, type
and hit the Enter key - accept the UAC prompt if you get one.
Look in the console for the Software Protection service, right-click on it and select Properties.
make sure that the Startup Type is set to Automatic (Delayed Start), and click Apply.

Try starting the service now - do you get an error message? Does it start? does it almost immediately stop again?
Post back with your results, and a new MGADiag report.

If it doesn't start, then please do the following...
Please open an Elevated (Administrator) Command Prompt window and use the following commands....

net start sppsvc
sc qc sppsvc
sc queryex sppsvc
sc qprivs sppsvc
sc qsidtype sppsvc
sc sdshow sppsvc
My System SpecsSystem Spec
23 Feb 2013   #38
Microsoft MVP

Windows 7 Ultimate 32bit SP1

Also see this article Error Code 800705B4. Unable to update display adapter NVIDIA Geforce - Microsoft Community
I would, personally, follow Mowgreen's advice.
My System SpecsSystem Spec
23 Feb 2013   #39

Windows 7 Home Premium


If nothing else works...

To remove the nVidia update, read these:


2. What is NVIDIA
My System SpecsSystem Spec
23 Feb 2013   #40
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64

This is from your thread 10 Oct 2012.

Can't Get Windows Updates

I will get some help with that log and see if we can get it fixed.

Microsoft must see Windows 7 as Genuine or the odds of you getting your problem fixed are slim to none.

Their are many things can cause this WGADiag problem from a driver to your antivirus program. Sometimes a infection.
My System SpecsSystem Spec

 Windows Update - Impossible To Get

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