Hi, my eldest son has managed to install some - potentially malicious software.
I've reset the internet explorer homepage, removed some software that wanted to scan my PC.
Have done a full Norton scan (didn't find anything).
Now on internet explorer I get ads appearing - by "clkads". Any idea how to remove them please?
I've googled...but don't know what to trust? Any help please?
thanks
WinchesterStoke,
Please download AdwCleaner:
http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner
Save to the Desktop.
Close all open programs.
To run the program, right-click AdwCleaner.exe and select: Run as Administrator
Click on Delete and confirm the prompt.
After it finishes, a text file report opens.
Please post the content of the AdwCleaner report to your reply.
(A copy of the log is also saved at C:\AdwCleaner[R1].txt)
Also download the Junkware Removal Tool:
Junkware Removal Tool Download
Save to the Desktop.
Make sure you temporarily disable your AntiVirus, Firewall, and any other security applications.
These programs may interfere with the running of JRT.
For information on how to disable protective programs, refer to this info:
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs - BleepingComputer.com
Right-click JRT.exe and select: Run as Administrator
The tool opens and starts scanning the system. Please be patient as this can take a while...
When done, a report (JRT.txt) is saved on the Desktop.
Please post the contents of JRT.txt in your reply.
Many thanks CottonBall - much appreciated.
I've run Adwcleaner (log attached).
That looks as though it's cleaned it out of IE and Chrome.
Do I still need to run the Junk removal tool?
Yes, I would run the Junkware Removal Tool (JRT).
Programs pick up different things, since they have different definitions.
What AdwCleaner did not pick up, JRT may.
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